Three key retail trends from the NRF Big Show - Inside Retail

This week around 33,500 visitors flocked to the Jacob K. Javits Centre in New York City for the annual National Retail Federation (NRF) Convention and Expo. Held from January 17 – 20, the event is an opportunity to take stock following the busy holiday season and get a sense of how 2016 will shape up for retail. Much to this journalist's disappointment, nobody announced their plans for a hostile takeover of Amazon at the event, however several key themes emerged. "Tech has untethered customers dramatically and therefore we think that loyalty in itself has shifted dramatically over the past years, over this era of very powerful consumer empowerment," Bousquet-Chavanne said. In response, organisations will have to invest in their operations and systems to make them more agile.