How to design a conversation for chatbot? - Maruti Techlabs

It is so natural for the designer to put himself in the user's place before setting to work. In his mind, there is a conversation going on between the designer and the user – That gets the designer closer to know what the user needs and wants. There is also the real talk with users giving designers a clear understanding of customer needs. Conversation of this sort can help the designer hit it off with the customer when real conversation begins. As computers gain the human touch to converse with users, we are on the threshold of transforming conversation into a user interface.