5 ways to use artificial intelligence (AI) to improve business efficiency

Chatbots are an increasingly popular option for businesses to try, and they use AI to work. Companies often build chatbots that can answer any questions from customers that come through outside of business hours. Some identify the nature of a person's problem, then either attempt to tackle it with preprogrammed answers or pass the communications to a human support worker. The retail industry, in particular, saw success by deploying chatbots. Global data collected by Juniper Research shows an estimated 2.6 billion retail-based chatbot interactions in 2019, and the company forecasts the number to rise to 22 billion in 2023.