New Redwood Software Research Reveals Market Giants Open up about Their Move towards Automation

BURNHAM, United Kingdom--(BUSINESS WIRE)--Oct 22, 2018--Large-scale organisations are becoming increasingly open about the implementation of artificial intelligence (AI), robotic and automation technologies, according to research announced today by Redwood Software. Analysing the 2017/2018 annual reports of all 100 publically listed companies, 39 per cent mentioned the use of automation across the business, 34 per cent cited AI and 21 per cent of the reports nodded to the use of robotics. In comparison to last year's results, mentions of robotics were up 162 per cent, while references to AI more than tripled, highlighting a 386 per cent increase year-on-year. While all three technologies were raised across the reports for a variety of reasons, insurance company Aviva said it was looking to both AI and robotic automation to increasingly transform the efficiency of operations, as well as transform the customer experience. Meanwhile, online British supermarket Ocado mentioned AI, robotics and automation are helping drive innovation and create a sustainable technological advantage in an increasingly competitive market.