Corporate Digital Responsibility (CDR) in the Age of AI – What is it, why does it matter, why is it so hard? – SERVSIG

The age of AI is upon us, changing our lives in ways we could never have imagined. Through emerging advances in AI technology, we are seeing an array of new applications that are transforming industries and improving our daily routines. As AI and digital technologies based on big data become increasingly sophisticated and are used to bring significant improvements in service quality and productivity, it is crucial to consider the ethical implications of these technologies. For instance, AI systems that make autonomous decisions about individuals, such as loan acceptance or insurance policies, can produce biased outcomes if the algorithms used to train the AI are not designed to be fair and unbiased. This can lead to situations where AI systems make unethical or unfair decisions without anyone being able to intervene. Further ethical issues raised include coercion of data disclosure, dehumanization and threat to human dignity, social deprivation, disempowerment, and social engineering.