Interview: Travel sector being disrupted by AI (Includes interview and first-hand account)

There are several drivers for the growth of artificial intelligence in the travel sector; these range from cost saving for travel agents to a preference by millennials to work with artificial intelligence and chatbots. As to what artificial intelligence can deliver, this ranges from answering questions about amenities, services and local attractions through to managing the booking process. To gain a clear insight into how artificial intelligence is being applied and what future disruption has in store, Digital Journal caught up with Anil Kaul, CEO of Absolutdata (a consulting-oriented Analytics & Research firm based out of San Francisco, California). Digital Journal: What are the major trends in the travel sector? Anil Kaul: There are many.