Cognitive technology reduces training time and costs - Watson

February 8, 2017 Written by: Susan C. Daffron Imagine what would happen if you decreased your customer support training time by 96 percent. What would that mean for your business? That's exactly what happened when Volume Ltd. switched to using the IBM Watson Conversation API to help deliver training for their employees. The time to conduct training to team members that support Volume's applications dropped from one hour to two minutes. Based in the heart of the UK's Silicon Valley, Volume Ltd. began as a business-to-business marketing services agency that provides digital content and customized technologies.