AI and HR: How to Find the Right Balance Between Automation and Personalization - The Human Resources Social Network

Automation and personalization, although very different in meaning, are very closely connected and go hand in hand with each other. A good question to ask ourselves in this context is – what happens if one interferes with the other? When we talk about the development of businesses, personalization, automation, tools and devices that will take the way we do business to a whole new level, we realize that there is a need to automate personalization more, while customizing automation. This is where automation vs. personalization issue arises. In the context of Artificial Intelligence and Human Resources, automation and personalization are intertwined as well as these two areas.