A Capital One CIO's Take On Blockchain, AI, Innovation Labs And More

Gill Haus is the Senior Vice President, Retail and Direct Bank Chief Information Officer at Capital One. In that role, he has overseen many of the changes that have made the Bank synonymous with digital innovation. He believes in having his team regularly experiment with the latest technology to judge applicability to the Bank and its objectives. He has overseen the development of innovation labs that further this mission. Haus is familiar with the difficult work that companies that are larger and that have been in business for a generation or more must undertake in order to become digital ready. These include cultural changes, process changes, and technology changes.