Genesys: Top Strategies in Leveraging AI for Automation in Customer Service

Genesys is one of the popular technology companies in India that leverages major cutting-edge technologies like artificial intelligence to enhance customer as well as employee experiences. It provides cloud-based contact center software that includes inbound and outbound analytics, self-service options, screen share, and many more. Genesys is known for connecting customers in marketing, sales, and services on any type of channel efficiently and effectively. Genesys with AI offers automation through different strategies in recent years across 100 countries for more than 11,000 customers. Let's explore some of the top strategies for AI for automation in multiple tasks.