Applied AI News

Sarasota County Detention Center (Sarasota, Fla.) has incorporated The center will use the new system to identify and confirm identities of inmates prior to being released from the facility. LucasArts Entertainment (San Rafael, Calif.) has deployed a casebased reasoning self-service customer support system that is capable of resolving, over the web, more than 80 percent of the support queries it receives. At peak times, the intelligent help desk can handle the amount of work it would take 33 support representatives to complete. The Royal Sonesta Hotel Boston (Cambridge, Mass.) has deployed a speech-driven automated attendant for its internal call-routing service. The system uses speech-recognition technology to automatically answer and direct telephone calls, enabling each caller direct access to a registered guest, hotel staff member, or the selected department with the command of his/her voice.