AI News

In preparation for the Summer Olympics in Barcelona, Telefonica de Espana S.A. (Madrid, Spain), the Spanish telephone company, has developed a Spanish-language speech recognition system. A caller will be able to access business information by dialing a toll-free number and saying "uno, " "dos" or "tres" into the phone in response to a recorded prompt (such as "say one for sales, two for service," etc.). An intelligent network system developed by ATT Spain will recognize the caller's speech input and send the data to the network for connection to the desired service. Varian Associates (Palo Alto, CA) has implemented an expert troubleshooting system to provide better service for its customers worldwide. The company's customer support personnel are now using a computer-aided intelligent service system to analyze equipment failures and track parts usage more rapidly.