Design Space and Evaluation Challenges of Adaptive Graphical User Interfaces

Adaptive graphical user interfaces (GUIs) have the potential to improve performance and user satisfaction by automatically tailoring the presentation of functionality to each individual user. In practice, however, many challenges exist, and evaluation results of adaptive GUIs have been mixed. To guide researchers and designers in developing effective adaptive GUIs, we outline a design space and discuss three important aspects to consider when conducting user evaluations of these types of interfaces: the control and reporting of adaptive algorithm characteristics, the impact of task choice and user characteristics on the overall effectiveness of a design, and evaluation measures that are appropriate for adaptive interaction. A familiar example of an adaptive interface is the Windows XP start menu, where a small set of applications from the "All Programs" submenu is replicated in the top level of the "Start" menu for easier access, saving users from navigating through multiple levels of the menu hierarchy (figure 1). The potential of adaptive interfaces to reduce visual search time, cognitive load, and motor movement is appealing, and when the adaptation is successful an adaptive interface can be faster and preferred in comparison to a nonadaptive counterpart (for example, Gajos et al. [2006], Greenberg and Witten [1985]).