Skill Discovery in Virtual Assistants

Communications of the ACM 

Virtual assistants like Amazon Alexa, Microsoft Cortana, Google Assistant, and Apple Siri employ conversational experiences and language-understanding technologies to help users accomplish a range of tasks, from reminder creation to home automation. Voice is the primary means of engagement, and voice-activated assistants are growing in popularity; estimates as of June 2017 put the number of monthly active users of voice-based assistant devices in the U.S. at 36 million.a Many are "headless" devices that lack displays. Smart speakers (such as Amazon Echo and Google Home) are among the most popular devices in this category. Speakers are tethered to one location, but there are other settings where voice-activated assistants can be helpful, including automobiles (such as for suggesting convenient locations to help with pending tasks5) and personal audio (such as for providing private notifications and suggestions18).

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