AI's Impact on Mental Health

There is no doubt artificial intelligence (AI) has the potential to improve access to mental health care. "One could imagine a world where AI serves as the'front line' for mental health, providing a clearinghouse of resources and available services for individuals seeking help,'' wrote the authors of the 2023 article "The Potential Influence of AI on Population Mental Health." Targeted interventions delivered digitally through chatbots "can help reduce the population burden of mental illness, particularly in hard-to-reach populations and contexts, for example, through stepped care approaches that aim to help populations with the highest risk following natural disasters," the article states. Besides Nomi, there are an increasing number of AI platforms people are using to create chatbots to take on several roles, including that of ad hoc therapist. Yet, while AI can assist in mental health management, it cannot replace human intuition. A trained therapist observes nuances that AI can't, such as body language, tone shifts, and unspoken emotions. Chatbots can be helpful, but mental health experts stress that they should never fully replace the human experience. That said, these mainstream chatbots are frequently being used for therapeutic purposes, as opposed to chatbots designed with mental health management in mind. Industry observers say the reasons are many: They provide emotional support when people are not ready to reach out to a therapist. They are anonymous, easy to use, convenient, available anytime, safe, judgment-free, affordable, and fast. These general-purpose chatbots help by providing comfort, validation, and a safe space for users to express themselves--all without the stigma that sometimes comes with traditional therapy settings. "Talking to a therapist can be intimidating, expensive, or complicated to access, and sometimes you need someone--or something--to listen at that exact moment,'' said Stephanie Lewis, a licensed clinical social worker and executive director of Epiphany Wellness addiction and mental health treatment centers.