Smart Home, The Next Generation: Closing the Gap between Users and Technology

In this paper we discuss the gap that exists between the caregivers of older adults attempting to age-in-place and sophisticated ”smart-home” systems that can sense the environment and provide assistance when needed. We argue that smart-home systems need to be customizable by end-users, and we present a general-purpose model for cognitive assistive technology that can be adapted to suit many different tasks, users and environments. Al- though we can provide mechanisms for engineers and designers to build and adapt smart-home systems based on this general-purpose model, these mechanisms are not easily understood by or sufficiently user-friendly for actual end users such as older adults and their care- givers. Our goal is therefore to study how to bridge the gap between the end-users and this technology. In this paper, we discuss our work on this problem from both sides: developing technology that is customizable and general-purpose, and studying user’s abilities and needs when it comes to building smart-home systems to help with activities of daily living. We show how a large gap still exists, and propose ideas for how to bridge the gap.