Toward Natural Turn-Taking in a Virtual Human Negotiation Agent

In this paper we assess our progress toward creating a virtual human negotiation agent with fluid turn-taking skills. To facilitate the design of this agent, we have collected a corpus of human-human negotiation roleplays as well as a corpus of Wizard-controlled human-agent negotiations in the same roleplay scenario. We compare the natural turn-taking behavior in our human-human corpus with that achieved in our Wizard-of-Oz corpus, and quantify our virtual human's turn-taking skills using a combination of subjective and objective metrics. We also discuss our design for a Wizard user interface to support real-time control of the virtual human's turn-taking and dialogue behavior, and analyze our wizard's usage of this interface.