22 Question Answering BONNIE WEBBER AND NICK WEBB

Questions are asked and answered every day. Question answering (QA) technology aims to deliver the same facility online. It goes further than the more familiar search based on keywords (as in Google, Yahoo, and other search engines), in attempting to recognize what a question expresses and to respond with an actual answer. First, questions do not often translate into a simple list of keywords. For example, the question (1) Which countries did the pope visit in the 1960s? A much more complex set of keywords is needed in order to get anywhere close to the intended result, and experience shows that people will not learn how to formulate and use such sets. Second, QA takes responsibility for providing answers, rather than a searchable list of links to potentially relevant documents (web pages), highlighted by snippets of text that show how the query matched the documents. While this is not much of a burden when the answer appears in a snippet and further document access is unnecessary, QA technology aims to move this from being an accidental property of search to its focus. In keyword search and in much work to date on QA technology, the information seeking process has been seen as a one-shot affair: the user asks a question, and the system provides a satisfactory response. However, early work on QA (Section 1.1) did not make this assumption, and newly targeted applications are hindered by it: while a user may try to formulate a question whose answer is the information Question Answering 631 they want, they will not know whether they have succeeded until something has been returned for examination. If what is returned is unsatisfactory or, while not the answer, is still of interest, a user needs to be able to ask further questions that are understood in the context of the previous ones. For these target applications, QA must be part of a collaborative search process (Section 3.3). In the rest of this section, we give some historical background on QA systems (Section 1.1), on dialogue systems in which QA has played a significant role (Section 1.2), and on a particular QA task that has been a major driver of the field over the past 8 years (Section 1.3). Section 2 describes the current state of the art in QA systems, organized around the de facto architecture of such systems. Section 3 discusses some current directions in which QA is moving, including the development of interactive QA.