Recommender systems can be characterized as software solutions that provide users convenient access to relevant content. Traditionally, recommender systems research predominantly focuses on developing machine learning algorithms that aim to predict which content is relevant for individual users. In real-world applications, however, optimizing the accuracy of such relevance predictions as a single objective in many cases is not sufficient. Instead, multiple and often competing objectives have to be considered, leading to a need for more research in multi-objective recommender systems. We can differentiate between several types of such competing goals, including (i) competing recommendation quality objectives at the individual and aggregate level, (ii) competing objectives of different involved stakeholders, (iii) long-term vs. short-term objectives, (iv) objectives at the user interface level, and (v) system level objectives. In this paper we review these types of multi-objective recommendation settings and outline open challenges in this area.

Detecting out-of-domain (OOD) intents from user queries is essential for avoiding wrong operations in task-oriented dialogue systems. The key challenge is how to distinguish in-domain (IND) and OOD intents. Previous methods ignore the alignment between representation learning and scoring function, limiting the OOD detection performance. In this paper, we propose a unified neighborhood learning framework (UniNL) to detect OOD intents. Specifically, we design a K-nearest neighbor contrastive learning (KNCL) objective for representation learning and introduce a KNN-based scoring function for OOD detection. We aim to align representation learning with scoring function. Experiments and analysis on two benchmark datasets show the effectiveness of our method.

In this era of information explosion, a personalized recommendation system is convenient for users to get information they are interested in. To deal with billions of users and items, large-scale online recommendation services usually consist of three stages: candidate generation, coarse-grained ranking, and fine-grained ranking. The success of each stage depends on whether the model accurately captures the interests of users, which are usually hidden in users' behavior data. Previous research shows that users' interests are diverse, and one vector is not sufficient to capture users' different preferences. Therefore, many methods use multiple vectors to encode users' interests. However, there are two unsolved problems: (1) The similarity of different vectors in existing methods is too high, with too much redundant information. Consequently, the interests of users are not fully represented. (2) Existing methods model the long-term and short-term behaviors together, ignoring the differences between them. This paper proposes a Hierarchical Multi-Interest Co-Network (HCN) to capture users' diverse interests in the coarse-grained ranking stage. Specifically, we design a hierarchical multi-interest extraction layer to update users' diverse interest centers iteratively. The multiple embedded vectors obtained in this way contain more information and represent the interests of users better in various aspects. Furthermore, we develop a Co-Interest Network to integrate users' long-term and short-term interests. Experiments on several real-world datasets and one large-scale industrial dataset show that HCN effectively outperforms the state-of-the-art methods. We deploy HCN into a large-scale real world E-commerce system and achieve extra 2.5\% improvements on GMV (Gross Merchandise Value).

In this paper, we present results of an auditing study performed over YouTube aimed at investigating how fast a user can get into a misinformation filter bubble, but also what it takes to "burst the bubble", i.e., revert the bubble enclosure. We employ a sock puppet audit methodology, in which pre-programmed agents (acting as YouTube users) delve into misinformation filter bubbles by watching misinformation promoting content. Then they try to burst the bubbles and reach more balanced recommendations by watching misinformation debunking content. We record search results, home page results, and recommendations for the watched videos. Overall, we recorded 17,405 unique videos, out of which we manually annotated 2,914 for the presence of misinformation. The labeled data was used to train a machine learning model classifying videos into three classes (promoting, debunking, neutral) with the accuracy of 0.82. We use the trained model to classify the remaining videos that would not be feasible to annotate manually. Using both the manually and automatically annotated data, we observe the misinformation bubble dynamics for a range of audited topics. Our key finding is that even though filter bubbles do not appear in some situations, when they do, it is possible to burst them by watching misinformation debunking content (albeit it manifests differently from topic to topic). We also observe a sudden decrease of misinformation filter bubble effect when misinformation debunking videos are watched after misinformation promoting videos, suggesting a strong contextuality of recommendations. Finally, when comparing our results with a previous similar study, we do not observe significant improvements in the overall quantity of recommended misinformation content.

Understanding what constitutes safe text is an important issue in natural language processing and can often prevent the deployment of models deemed harmful and unsafe. One such type of safety that has been scarcely studied is commonsense physical safety, i.e. text that is not explicitly violent and requires additional commonsense knowledge to comprehend that it leads to physical harm. We create the first benchmark dataset, SafeText, comprising real-life scenarios with paired safe and physically unsafe pieces of advice. We utilize SafeText to empirically study commonsense physical safety across various models designed for text generation and commonsense reasoning tasks. We find that state-of-the-art large language models are susceptible to the generation of unsafe text and have difficulty rejecting unsafe advice. As a result, we argue for further studies of safety and the assessment of commonsense physical safety in models before release.

A fundamental challenge of recommendation systems (RS) is understanding the causal dynamics underlying users' decision making. Most existing literature addresses this problem by using causal structures inferred from domain knowledge. However, there are numerous phenomenons where domain knowledge is insufficient, and the causal mechanisms must be learnt from the feedback data. Discovering the causal mechanism from RS feedback data is both novel and challenging, since RS itself is a source of intervention that can influence both the users' exposure and their willingness to interact. Also for this reason, most existing solutions become inappropriate since they require data collected free from any RS. In this paper, we first formulate the underlying causal mechanism as a causal structural model and describe a general causal structure learning framework grounded in the real-world working mechanism of RS. The essence of our approach is to acknowledge the unknown nature of RS intervention. We then derive the learning objective from our framework and propose an augmented Lagrangian solver for efficient optimization. We conduct both simulation and real-world experiments to demonstrate how our approach compares favorably to existing solutions, together with the empirical analysis from sensitivity and ablation studies.

Abstract: Movies are a great source of entertainment. However, the problem arises when one is trying to find the desired content within this vast amount of data which is significantly increasing every year. Recommender systems can provide appropriate algorithms to solve this problem. The content_based technique has found popularity due to the lack of available user data in most cases. Content_based recommender systems are based on the similarity of items' demographic information; Term Frequency _ Inverse Document Frequency (TF_IDF) and Knowledge Graph Embedding (KGE) are two approaches used to vectorize data to calculate these similarities.

Today, most businesses are embracing digital transformation to meet ever-increasing customer expectations and to remain competitive and relevant in the world economy. While many organizations still struggle to adopt new technologies – often due to the lack of a tailored digital strategy and the reluctance of many to change the way of business operations that have been continuing for decades – digital transformation examples abound across all industries. According to Statista, worldwide digital transformation spending is projected to reach $2.8 trillion in 2025. Although digital transformation undeniably makes businesses, regardless of their size and kind, more viable and easily accessible to customers, becoming a digital-first organization is not as simple as it seems. Digital transformation involves simple processes like the integration of communication tools as well as complex ones such as the migration of entire business operations to a cloud-based platform.

Link recommendation, which recommends links to connect unlinked online social network users, is a fundamental social network analytics problem with ample business implications. Existing link recommendation methods tend to recommend similar friends to a user but overlook the user's diversity preference, although social psychology theories suggest the criticality of diversity preference to link recommendation performance. In recommender systems, a field related to link recommendation, a number of diversification methods have been proposed to improve the diversity of recommended items. Nevertheless, diversity preference is distinct from diversity studied by diversification methods. To address these research gaps, we define and operationalize the concept of diversity preference for link recommendation and propose a new link recommendation problem: the diversity preference-aware link recommendation problem. We then analyze key properties of the new link recommendation problem and develop a novel link recommendation method to solve the problem. Using two large-scale online social network data sets, we conduct extensive empirical evaluations to demonstrate the superior performance of our method over representative diversification methods adapted for link recommendation as well as state-of-the-art link recommendation methods.

Recommendation systems are of crucial importance for a variety of modern apps and web services, such as news feeds, social networks, e-commerce, search, etc. To achieve peak prediction accuracy, modern recommendation models combine deep learning with terabyte-scale embedding tables to obtain a fine-grained representation of the underlying data. Traditional inference serving architectures require deploying the whole model to standalone servers, which is infeasible at such massive scale. In this paper, we provide insights into the intriguing and challenging inference domain of online recommendation systems. We propose the HugeCTR Hierarchical Parameter Server (HPS), an industry-leading distributed recommendation inference framework, that combines a high-performance GPU embedding cache with an hierarchical storage architecture, to realize low-latency retrieval of embeddings for online model inference tasks. Among other things, HPS features (1) a redundant hierarchical storage system, (2) a novel high-bandwidth cache to accelerate parallel embedding lookup on NVIDIA GPUs, (3) online training support and (4) light-weight APIs for easy integration into existing large-scale recommendation workflows. To demonstrate its capabilities, we conduct extensive studies using both synthetically engineered and public datasets. We show that our HPS can dramatically reduce end-to-end inference latency, achieving 5~62x speedup (depending on the batch size) over CPU baseline implementations for popular recommendation models. Through multi-GPU concurrent deployment, the HPS can also greatly increase the inference QPS.