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Large-scale conversational systems typically rely on a skill-routing component to route a user request to an appropriate skill and interpretation to serve the request. In such system, the agent is responsible for serving thousands of skills and interpretations which create a long-tail distribution due to the natural frequency of requests. For example, the samples related to play music might be a thousand times more frequent than those asking for theatre show times. Moreover, inputs used for ML-based skill routing are often a heterogeneous mix of strings, embedding vectors, categorical and scalar features which makes employing augmentation-based long-tail learning approaches challenging. To improve the skill-routing robustness, we propose an augmentation of heterogeneous skill-routing data and training targeted for robust operation in long-tail data regimes. We explore a variety of conditional encoder-decoder generative frameworks to perturb original data fields and create synthetic training data. To demonstrate the effectiveness of the proposed method, we conduct extensive experiments using real-world data from a commercial conversational system. Based on the experiment results, the proposed approach improves more than 80% (51 out of 63) of intents with less than 10K of traffic instances in the skill-routing replication task.

Virtual assistants have been widely used by mobile phone users in recent years. Although their capabilities of processing user intents have been developed rapidly, virtual assistants in most platforms are only capable of handling pre-defined high-level tasks supported by extra manual efforts of developers. However, instance-level user intents containing more detailed objectives with complex practical situations, are yet rarely studied so far. In this paper, we explore virtual assistants capable of processing instance-level user intents based on pixels of application screens, without the requirements of extra extensions on the application side. We propose a novel cross-modal deep learning pipeline, which understands the input vocal or textual instance-level user intents, predicts the targeting operational area, and detects the absolute button area on screens without any metadata of applications. We conducted a user study with 10 participants to collect a testing dataset with instance-level user intents. The testing dataset is then utilized to evaluate the performance of our model, which demonstrates that our model is promising with the achievement of 64.43% accuracy on our testing dataset.

The need to compactly and robustly represent item-attribute relations arises in many important tasks, such as faceted browsing and recommendation systems. A popular machine learning approach for this task denotes that an item has an attribute by a high dot-product between vectors for the item and attribute -- a representation that is not only dense, but also tends to correct noisy and incomplete data. While this method works well for queries retrieving items by a single attribute (such as \emph{movies that are comedies}), we find that vector embeddings do not so accurately support compositional queries (such as movies that are comedies and British but not romances). To address these set-theoretic compositions, this paper proposes to replace vectors with box embeddings, a region-based representation that can be thought of as learnable Venn diagrams. We introduce a new benchmark dataset for compositional queries, and present experiments and analysis providing insights into the behavior of both. We find that, while vector and box embeddings are equally suited to single attribute queries, for compositional queries box embeddings provide substantial advantages over vectors, particularly at the moderate and larger retrieval set sizes that are most useful for users' search and browsing.

Wake word detection exists in most intelligent homes and portable devices. It offers these devices the ability to "wake up" when summoned at a low cost of power and computing. This paper focuses on understanding alignment's role in developing a wake-word system that answers a generic phrase. We discuss three approaches. The first is alignment-based, where the model is trained with frame-wise cross-entropy. The second is alignment-free, where the model is trained with CTC. The third, proposed by us, is a hybrid solution in which the model is trained with a small set of aligned data and then tuned with a sizeable unaligned dataset. We compare the three approaches and evaluate the impact of the different aligned-to-unaligned ratios for hybrid training. Our results show that the alignment-free system performs better than the alignment-based for the target operating point, and with a small fraction of the data (20%), we can train a model that complies with our initial constraints.

Optimizing user engagement is a key goal for modern recommendation systems, but blindly pushing users towards increased consumption risks burn-out, churn, or even addictive habits. To promote digital well-being, most platforms now offer a service that periodically prompts users to take breaks. These, however, must be set up manually, and so may be suboptimal for both users and the system. In this paper, we study the role of breaks in recommendation, and propose a framework for learning optimal breaking policies that promote and sustain long-term engagement. Based on the notion that recommendation dynamics are susceptible to both positive and negative feedback, we cast recommendation as a Lotka-Volterra dynamical system, where breaking reduces to a problem of optimal control. We then give an efficient learning algorithm, provide theoretical guarantees, and empirically demonstrate the utility of our approach on semi-synthetic data.

Online platforms mediate access to opportunity: relevance-based rankings create and constrain options by allocating exposure to job openings and job candidates in hiring platforms, or sellers in a marketplace. In order to do so responsibly, these socially consequential systems employ various fairness measures and interventions, many of which seek to allocate exposure based on worthiness. Because these constructs are typically not directly observable, platforms must instead resort to using proxy scores such as relevance and infer them from behavioral signals such as searcher clicks. Yet, it remains an open question whether relevance fulfills its role as such a worthiness score in high-stakes fair rankings. In this paper, we combine perspectives and tools from the social sciences, information retrieval, and fairness in machine learning to derive a set of desired criteria that relevance scores should satisfy in order to meaningfully guide fairness interventions. We then empirically show that not all of these criteria are met in a case study of relevance inferred from biased user click data. We assess the impact of these violations on the estimated system fairness and analyze whether existing fairness interventions may mitigate the identified issues. Our analyses and results surface the pressing need for new approaches to relevance collection and generation that are suitable for use in fair ranking.

The multi-criteria (MC) recommender system, which leverages MC rating information in a wide range of e-commerce areas, is ubiquitous nowadays. Surprisingly, although graph neural networks (GNNs) have been widely applied to develop various recommender systems due to GNN's high expressive capability in learning graph representations, it has been still unexplored how to design MC recommender systems with GNNs. In light of this, we make the first attempt towards designing a GNN-aided MC recommender system. Specifically, rather than straightforwardly adopting existing GNN-based recommendation methods, we devise a novel criteria preference-aware light graph convolution CPA-LGC method, which is capable of precisely capturing the criteria preference of users as well as the collaborative signal in complex high-order connectivities. To this end, we first construct an MC expansion graph that transforms user--item MC ratings into an expanded bipartite graph to potentially learn from the collaborative signal in MC ratings. Next, to strengthen the capability of criteria preference awareness, CPA-LGC incorporates newly characterized embeddings, including user-specific criteria-preference embeddings and item-specific criterion embeddings, into our graph convolution model. Through comprehensive evaluations using four real-world datasets, we demonstrate (a) the superiority over benchmark MC recommendation methods and benchmark recommendation methods using GNNs with tremendous gains, (b) the effectiveness of core components in CPA-LGC, and (c) the computational efficiency.

Collaborative filtering (CF) is an important research direction in recommender systems that aims to make recommendations given the information on user-item interactions. Graph CF has attracted more and more attention in recent years due to its effectiveness in leveraging high-order information in the user-item bipartite graph for better recommendations. Specifically, recent studies show the success of graph neural networks (GNN) for CF is attributed to its low-pass filtering effects. However, current researches lack a study of how different signal components contributes to recommendations, and how to design strategies to properly use them well. To this end, from the view of spectral transformation, we analyze the important factors that a graph filter should consider to achieve better performance. Based on the discoveries, we design JGCF, an efficient and effective method for CF based on Jacobi polynomial bases and frequency decomposition strategies. Extensive experiments on four widely used public datasets show the effectiveness and efficiency of the proposed methods, which brings at most 27.06% performance gain on Alibaba-iFashion. Besides, the experimental results also show that JGCF is better at handling sparse datasets, which shows potential in making recommendations for cold-start users.

Making personalized recommendation for cold-start users, who only have a few interaction histories, is a challenging problem in recommendation systems. Recent works leverage hypernetworks to directly map user interaction histories to user-specific parameters, which are then used to modulate predictor by feature-wise linear modulation function. These works obtain the state-of-the-art performance. However, the physical meaning of scaling and shifting in recommendation data is unclear. Instead of using a fixed modulation function and deciding modulation position by expertise, we propose a modulation framework called ColdNAS for user cold-start problem, where we look for proper modulation structure, including function and position, via neural architecture search. We design a search space which covers broad models and theoretically prove that this search space can be transformed to a much smaller space, enabling an efficient and robust one-shot search algorithm. Extensive experimental results on benchmark datasets show that ColdNAS consistently performs the best. We observe that different modulation functions lead to the best performance on different datasets, which validates the necessity of designing a searching-based method.