Goto

Collaborating Authors

 Personal Assistant Systems


Frustrated Google Home users say 'smart' speakers stopped working

Daily Mail - Science & tech

Google's'smart' speakers have failed to live up to their name. A mysterious technical glitch has left internet-connected Google Home speakers unable to respond to queries. The smart speakers house the AI-powered Google Assistant which responds to voice commands and requests. Users worldwide reported that queries were met with the response of'there was a glitch' or'sorry, something went wrong' and to'try again in a few seconds', but the device still failed to work. Many user also said the glitch meant their morning alarms on their smart speakers failed to go off.


Talking to Google Duplex: Google's human-like phone AI feels revolutionary

#artificialintelligence

Roughly two months after its annual I/O conference, Google this week invited Ars and several other journalists to the THEP Thai Restaurant in New York City. The company bought out the restaurant for the day, cleared away the tables, and built a little presentation area complete with a TV, loudspeaker, and chairs. Next to the TV was a podium with the Thai restaurant's actual phone--not some new company smartphone, the ol' analogue restaurant line. We all knew what we were getting into. At I/O 2018, Google shocked the world with a demo of "Google Duplex," an AI system for accomplishing real-world tasks over the phone. The short demo felt like the culmination of Google's various voice-recognition and speech-synthesis capabilities: Google's voice bot could call up businesses and make an appointment on your behalf, all while sounding shockingly similar--some would say deceivingly similar--to a human.


Chipmaker Aims to Help Free Amazon's Alexa From the Power Cord

U.S. News

DSP is not the only entrant in the race. Though its Alexa Voice Services division, Amazon has been working with a broad range of chipmakers to offer gadget makers an easy way to embed Alexa in their hardware - Intel Corp, Qualcomm Inc and Cirrus Logic Inc, among others, all offer chips that will put Alexa inside a gadget.


The Morning After: Apple v. Samsung is really over?

Engadget

We tried out the latest speaker from Sonos and took a phone call from Google's suspiciously-advanced AI assistant. It's no Westworld host, but the Duplex technology is already impressive. Also, we have what might be the final update in a long-running patent squabble. While you're on a break from that summer job, go ahead and send us some back-to-school gadget questions before you decide how to spend the money you're earning. Is it really over?Apple and Samsung settle seven-year patent battle For years, Apple has battled Samsung in court, claiming that its Galaxy devices copied software and hardware design elements from the iPhone and iPad.


Yes, Google's phone-calling AI is cool. But why does it exist?

#artificialintelligence

Hi, I'm, uh, calling to make a reservation. I'm Google's automated booking service, so I'll record the call." Google announced its futuristic feature called Duplex at its I/O 2018 developer's conference back in May. Duplex is essentially a Google Assistant service that calls a business, such as a hair salon or restaurant, to make a reservation on your behalf. The tech world went gaga for it. Aficionados said the new tool would usher in "a new era of AI" with its uncanny ability to trick an unsuspecting person into thinking it was a human on the other end. But there were some serious ethical concerns, too. Is the person who's being called ever made aware of the fact they are talking to an AI? Is the AI taking advantage of the person it's calling? And does it even work? Roughly two months later, Google has some answers. It's revealed a sleek new demo to show off to the world, "uh's" and "uhms" included. A Recode writer even received a call from the AI. At first glance, Google seems to have hammered out some of the issues with the May demo. One clear difference: Google's Assistant announced itself as being an "automated booking service." That should appease those ethics-minded naysayers. And, yes, it does appear to actually work. Google also announced that Duplex will be rolling out to a limited number of businesses that Google is already partnered with, and a number of "trusted tester users," though details about which businesses these are specifically are still scant. But there's another question Google has to answer before Duplex can become commonplace: what problem does it really solve? Are people too busy with their lives to spend just two minutes on the phone to book an appointment? In an age when many businesses are opting for online solutions, isn't a phone calling robot a bit unnecessary? Perhaps we've been blinded by the marvel of Google's technological achievement not to question why it's pouring resources into this. And if it does find a convincing enough reason to exist, will Duplex ever stand a chance? There are plenty of examples of technologies that were around for a while before they were actually accepted by the general public. Take Amazon's Echo devices -- they were released back in November 2014 to a lukewarm reception until 2017, when it became widespread, selling 22 million devices. Some technologies, like smart glasses, never even found any success at all. The Google Glass project never won over people's hearts, and Snapchat's Goggles are still desperately trying to convince the public of their purpose (Intel never even tried to release the smart glasses it had developed). But Google is still going full steam ahead with project Duplex. It's trying very hard to make its AI sound indistinguishable from a normal human being. When the voice sounded too robotic, as Scott Huffman, VP of engineering for Google Assistant, tells The Verge, "it didn't work.


Google Home and Chromecast outage hits millions of users worldwide

The Guardian

Google devices and apps have experienced serious outages that lasted for more than 12 hours and affected millions of users. The issue affected Google Home and Google Home Mini โ€“ speakers that respond to voice commands โ€“ as well as Chromecast โ€“ a device that plugs into a television and allows people to watch video content. Users were angry at both the length of the outage and the lack of information from Google about it, once it had been identified. Google has not given a reason why these devices went down, only apologising for the service problems and identifying a fix for the issues. The bug meant that when some Google Home owners asked a question of their speaker, it responded: "There was a glitch, try again in a few seconds." If they tried to reset the device, it would sometimes fail to reboot.



IBM to Partner With Scholastic, Edmodo on Artificial Intelligence - Market Brief

#artificialintelligence

IBM's Watson Education, an artificial intelligence platform that uses data trends to provide insights to teachers and students, is partnering with Edmodo and Scholastic in an effort meant to personalize learning. With Edmodo, a K-12 network for students, teachers, administrators and parents, IBM is collaborating to develop a personalized content recommendation engine that can be integrated within Edmodo's existing social education platform. For Scholastic, a children's publishing, education and media company, the plan is to use the Watson platform to recommend nonfiction content that aligns with curriculum standards and has multiple articles and media for students' skill and interest levels. "Our goal is to use AI to improve learning outcomes," and to personalize content for learners, said Chalapathy Neti, vice president of IBM Watson Education, in an interview. He explained that he refers to AI as "augmented intelligence" rather than the more typical "artificial intelligence," because the way people are thinking about the abbreviated "AI" has produced "a little bit of angst in terms of machines replacing humans."


Samsung won't reward you for using Bixby anymore

Engadget

Facing stiff competition from Alexa, Siri and Google Assistant, Samsung had to try something to get people to use its own Bixby voice assistant instead. Its solution was to reward users with background color options for the Bixby interface and Samsung Pay points for discounts and contest entries just for using Bixby. But the freebies are coming to an end, as the My Bixby Level program is shutting down August 10th, according to The Verge. It's not totally clear why Samsung is ending the rewards scheme. Perhaps it was just so successful in getting people to use Bixby that it wasn't necessary anymore, but probably not. A more likely scenario is that people were finding ways to game the system, rack up a ton of Samsung Pay points and use those to grab a bunch of gift cards.


Google Home And Chromecast Are Down (Goodbye Virtual Assistants ... And Entertainment)

Forbes - Tech

Google Home is down globally for at least some of its users. The problem might be a glitched Google update for its assistant that was intended to increase privacy. Try again in a few seconds." Alternatively, Google says: "There was a glitch. Try again in a few seconds."