As online news consumption grows, personalized recommendation systems have become integral to digital journalism. However, these systems risk reinforcing filter bubbles and political polarization by failing to incorporate diverse perspectives. Stance detection -- identifying a text's position on a target -- can help mitigate this by enabling viewpoint-aware recommendations and data-driven analyses of media bias. Yet, existing stance detection research remains largely limited to short texts and high-resource languages. To address these gaps, we introduce \textsc{K-News-Stance}, the first Korean dataset for article-level stance detection, comprising 2,000 news articles with article-level and 21,650 segment-level stance annotations across 47 societal issues. We also propose \textsc{JoA-ICL}, a \textbf{Jo}urnalism-guided \textbf{A}gentic \textbf{I}n-\textbf{C}ontext \textbf{L}earning framework that employs a language model agent to predict the stances of key structural segments (e.g., leads, quotations), which are then aggregated to infer the overall article stance. Experiments showed that \textsc{JoA-ICL} outperforms existing stance detection methods, highlighting the benefits of segment-level agency in capturing the overall position of long-form news articles. Two case studies further demonstrate its broader utility in promoting viewpoint diversity in news recommendations and uncovering patterns of media bias.

Human-computer interaction has long imagined technology that understands us-from our preferences and habits, to the timing and purpose of our everyday actions. Yet current user models remain fragmented, narrowly tailored to specific apps, and incapable of the flexible reasoning required to fulfill these visions. This paper presents an architecture for a general user model (GUM) that learns about you by observing any interaction you have with your computer. The GUM takes as input any unstructured observation of a user (e.g., device screenshots) and constructs confidence-weighted propositions that capture user knowledge and preferences. GUMs can infer that a user is preparing for a wedding they're attending from messages with a friend. Or recognize that a user is struggling with a collaborator's feedback on a draft by observing multiple stalled edits and a switch to reading related work. GUMs introduce an architecture that infers new propositions about a user from multimodal observations, retrieves related propositions for context, and continuously revises existing propositions. To illustrate the breadth of applications that GUMs enable, we demonstrate how they augment chat-based assistants with context, manage OS notifications to selectively surface important information, and enable interactive agents that adapt to preferences across apps. We also instantiate proactive assistants (GUMBOs) that discover and execute useful suggestions on a user's behalf using their GUM. In our evaluations, we find that GUMs make calibrated and accurate inferences about users, and that assistants built on GUMs proactively identify and perform actions that users wouldn't think to request explicitly. Altogether, GUMs introduce methods that leverage multimodal models to understand unstructured context, enabling long-standing visions of HCI and entirely new interactive systems that anticipate user needs.

This paper proposes a generative method to dynamically simulate users' short video watching journey for watch time prediction in short video recommendation. Unlike existing methods that rely on multimodal features for video content understanding, our method simulates users' sustained interest in watching short videos by learning collaborative information, using interest changes from existing positive and negative feedback videos and user interaction behaviors to implicitly model users' video watching journey. By segmenting videos based on duration and adopting a Transformer-like architecture, our method can capture sequential dependencies between segments while mitigating duration bias. Extensive experiments on industrial-scale and public datasets demonstrate that our method achieves state-of-the-art performance on watch time prediction tasks. The method has been deployed on Kuaishou Lite, achieving a significant improvement of +0.13\% in APP duration, and reaching an XAUC of 83\% for single video watch time prediction on industrial-scale streaming training sets, far exceeding other methods. The proposed method provides a scalable and effective solution for video recommendation through segment-level modeling and user engagement feedback.

Semantic identifiers (IDs) have proven effective in adapting large language models for generative recommendation and retrieval. However, existing methods often suffer from semantic ID conflicts, where semantically similar documents (or items) are assigned identical IDs. A common strategy to avoid conflicts is to append a non-semantic token to distinguish them, which introduces randomness and expands the search space, therefore hurting performance. In this paper, we propose purely semantic indexing to generate unique, semantic-preserving IDs without appending non-semantic tokens. We enable unique ID assignment by relaxing the strict nearest-centroid selection and introduce two model-agnostic algorithms: exhaustive candidate matching (ECM) and recursive residual searching (RRS). Extensive experiments on sequential recommendation, product search, and document retrieval tasks demonstrate that our methods improve both overall and cold-start performance, highlighting the effectiveness of ensuring ID uniqueness.

Recommender systems (RS), which are widely deployed across high-stakes domains, are susceptible to biases that can cause large-scale societal impacts. Researchers have proposed methods to measure and mitigate such biases -- but translating academic theory into practice is inherently challenging. RS practitioners must balance the competing interests of diverse stakeholders, including providers and users, and operate in dynamic environments. Through a semi-structured interview study (N=11), we map the RS practitioner workflow within large technology companies, focusing on how technical teams consider fairness internally and in collaboration with other (legal, data, and fairness) teams. We identify key challenges to incorporating fairness into existing RS workflows: defining fairness in RS contexts, particularly when navigating multi-stakeholder and dynamic fairness considerations. We also identify key organization-wide challenges: making time for fairness work and facilitating cross-team communication. Finally, we offer actionable recommendations for the RS community, including HCI researchers and practitioners.

Dating apps, booze and clubbing - Jane Austen's Emma comes into the 21st Century And your pushy best friend is trying to sort out your love life. It's Jane Austen's Emma, but not as you know it. For the uninitiated, the 1815 novel follows the charmed life of our protagonist in Regency England as she busies herself interfering in her friends' relationships (or matchmaking, depending on your point of view). In Ava Pickett's fresh adaptation, being staged at London's Rose Theatre, Emma Woodhouse still has all the trademark traits of our beloved original heroine - she's clever, quick-witted, meddling, haughty and occasionally cruel. But instead of navigating society balls and dowries, Pickett's modern Emma is poking her nose into her friends' online dating profiles, having returned home after failing her exams at Oxford University.

When you purchase through links in our articles, we may earn a small commission. Is Windows' Copilot button doomed to the fate of the Cortana key? From Cortana to Windows Copilot, history says new shortcut keys rarely stick. When Microsoft's Copilot key first poofed into existence, I tilted my head and thought . Does anyone remember the Cortana key?

Generative AI (GenAI) offers new opportunities for customer support in online travel agencies, yet little is known about how its design influences user engagement, purchase behavior, and user experience. We report results from a randomized field experiment in online travel itinerary planning, comparing GenAI that expressed (A) positive enthusiasm, (B) neutral expression, and (C) no tone instructions (control). Users in group A wrote significantly longer prompts than those in groups B and C. At the same time, users in groups A and B were more likely to purchase subscriptions of the webservice. We further analyze linguistic cues across experimental groups to explore differences in user experience and explain subscription purchases and affiliate link clicks based on these cues. Our findings provide implications for the design of persuasive and engaging GenAI interfaces in consumer-facing contexts and contribute to understanding how linguistic framing shapes user behavior in AI-mediated decision support.

The proliferation of artificial intelligence (AI) systems, from virtual assistants [Kepuska and Bohouta, 2018] to recommendation engines [Gomez-Uribe and Hunt, 2015] and autonomous vehicles [Shladover, 2018], has reshaped human-machine interaction. Y et, African languages, with over 2,000 spoken across the continent [Eberhard et al., 2023], remain severely underrepresented in NLP due to their low-resource status [Ahia and Boakye, 2023, Nekoto et al., 2020]. This exclusion risks exacerbating the digital divide, limiting access to AI-driven services in critical domains like education, healthcare, and governance [Ndichu et al., 2024, Joshi et al., 2020]. Shona, a Bantu language spoken by millions in Zimbabwe and southern Zambia, exemplifies this challenge. Existing Shona corpora primarily consist of formal texts, such as news articles or religious documents [Eberhard et al., 2023], while everyday communication, particularly among younger speakers, is dominated by slang, code-mixing with English, and informal expressions [Eisenstein, 2013]. Standard NLP models, trained on formal data, struggle to process these dynamic linguistic patterns, hindering the development of culturally relevant conversational AI.

The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how customer service representatives (CSRs) at the power grid service customer service call center perceive AI assistance in their interactions with customers. Through a field visit and semi-structured interviews with 13 CSRs, we found that AI can alleviate some traditional burdens during the call (e.g., typing and memorizing) but also introduces new burdens (e.g., earning, compliance, psychological burdens). This research contributes to a more nuanced understanding of AI integration in organizational settings and highlights the efforts and burdens undertaken by CSRs to adapt to the updated system.