Matching candidate news with user interests is crucial for personalized news recommendations. Most existing methods can represent a user's reading interests through a single profile based on clicked news, which may not fully capture the diversity of user interests. Although some approaches incorporate candidate news or topic information, they remain insufficient because they neglect the multi-granularity relatedness between candidate news and user interests. To address this, this study proposed a multi-granularity candidate-aware user modeling framework that integrated user interest features across various levels of granularity. It consisted of two main components: candidate news encoding and user modeling. A news textual information extractor and a knowledge-enhanced entity information extractor can capture candidate news features, and word-level, entity-level, and news-level candidate-aware mechanisms can provide a comprehensive representation of user interests. Extensive experiments on a real-world dataset demonstrated that the proposed model could significantly outperform baseline models.

Generative retrieval-based recommendation has emerged as a promising paradigm aiming at directly generating the identifiers of the target candidates. However, in large-scale recommendation systems, this approach becomes increasingly cumbersome due to the redundancy and sheer scale of the token space. To overcome these limitations, recent research has explored the use of semantic tokens as an alternative to ID tokens, which typically leveraged reconstruction-based strategies, like RQ-VAE, to quantize content embeddings and significantly reduce the embedding size. However, reconstructive quantization aims for the precise reconstruction of each item embedding independently, which conflicts with the goal of generative retrieval tasks focusing more on differentiating among items. Moreover, multi-modal side information of items, such as descriptive text and images, geographical knowledge in location-based recommendation services, has been shown to be effective in improving recommendations by providing richer contexts for interactions. Nevertheless, effectively integrating such complementary knowledge into existing generative recommendation frameworks remains challenging. To overcome these challenges, we propose a novel unsupervised deep quantization exclusively based on contrastive learning, named SimCIT (a Simple Contrastive Item Tokenization framework). Specifically, different from existing reconstruction-based strategies, SimCIT propose to use a learnable residual quantization module to align with the signals from different modalities of the items, which combines multi-modal knowledge alignment and semantic tokenization in a mutually beneficial contrastive learning framework. Extensive experiments across public datasets and a large-scale industrial dataset from various domains demonstrate SimCIT's effectiveness in LLM-based generative recommendation.

As well as targeting young people near the start of their lives, fraudsters have been stepping up their attempts to trick the friends and family of people who have died. Criminals exploit the grief of bereaved families by impersonating them online and charging mourners to see funeral livestreams that should be free, according to the Chartered Trading Standards Institute (CTSI) which supports businesses and local authorities' trading standards officers. These livestreams became more popular during lockdown, and have continued since for those who struggle to attend a funeral in person. Fraudsters contact mourners with bogus links to watch a funeral and demand payment, or set up fake donation pages on legitimate websites. Katherine Hart, CTSI lead officer for doorstep crime, said: "This is a truly despicable scam – targeting people during one of the most emotionally difficult moments of their lives. "It's hard to imagine a more callous form of fraud.

With the popularity of social media, an increasing number of users are joining group activities on online social platforms. This elicits the requirement of group identification (GI), which is to recommend groups to users. We reveal that users are influenced by both group-level and item-level interests, and these dual-level interests have a collaborative evolution relationship: joining a group expands the user's item interests, further prompting the user to join new groups. Ultimately, the two interests tend to align dynamically. However, existing GI methods fail to fully model this collaborative evolution relationship, ignoring the enhancement of group-level interests on item-level interests, and suffering from false-negative samples when aligning cross-level interests. In order to fully model the collaborative evolution relationship between dual-level user interests, we propose CI4GI, a Collaborative Interest-aware model for Group Identification. Specifically, we design an interest enhancement strategy that identifies additional interests of users from the items interacted with by the groups they have joined as a supplement to item-level interests. In addition, we adopt the distance between interest distributions of two users to optimize the identification of negative samples for a user, mitigating the interference of false-negative samples during cross-level interests alignment. The results of experiments on three real-world datasets demonstrate that CI4GI significantly outperforms state-of-the-art models.

Graph autoencoders (GAE) and variational graph autoencoders (VGAE) emerged as two powerful groups of unsupervised node embedding methods, with various applications to graph-based machine learning problems such as link prediction and community detection. Nonetheless, at the beginning of this Ph.D. project, GAE and VGAE models were also suffering from key limitations, preventing them from being adopted in the industry. In this thesis, we present several contributions to improve these models, with the general aim of facilitating their use to address industrial-level problems involving graph representations. Firstly, we propose two strategies to overcome the scalability issues of previous GAE and VGAE models, permitting to effectively train these models on large graphs with millions of nodes and edges. These strategies leverage graph degeneracy and stochastic subgraph decoding techniques, respectively. Besides, we introduce Gravity-Inspired GAE and VGAE, providing the first extensions of these models for directed graphs, that are ubiquitous in industrial applications. We also consider extensions of GAE and VGAE models for dynamic graphs. Furthermore, we argue that GAE and VGAE models are often unnecessarily complex, and we propose to simplify them by leveraging linear encoders. Lastly, we introduce Modularity-Aware GAE and VGAE to improve community detection on graphs, while jointly preserving good performances on link prediction. In the last part of this thesis, we evaluate our methods on several graphs extracted from the music streaming service Deezer. We put the emphasis on graph-based music recommendation problems. In particular, we show that our methods can improve the detection of communities of similar musical items to recommend to users, that they can effectively rank similar artists in a cold start setting, and that they permit modeling the music genre perception across cultures.

Loss functions play a pivotal role in optimizing recommendation models. Among various loss functions, Softmax Loss (SL) and Cosine Contrastive Loss (CCL) are particularly effective. Their theoretical connections and differences warrant in-depth exploration. This work conducts comprehensive analyses of these losses, yielding significant insights: 1) Common strengths -- both can be viewed as augmentations of traditional losses with Distributional Robust Optimization (DRO), enhancing robustness to distributional shifts; 2) Respective limitations -- stemming from their use of different distribution distance metrics in DRO optimization, SL exhibits high sensitivity to false negative instances, whereas CCL suffers from low data utilization. To address these limitations, this work proposes a new loss function, DrRL, which generalizes SL and CCL by leveraging R enyi-divergence in DRO optimization. DrRL incorporates the advantageous structures of both SL and CCL, and can be demonstrated to effectively mitigate their limitations. Extensive experiments have been conducted to validate the superiority of DrRL on both recommendation accuracy and robustness.

Daniel Rausch, Amazon's vice president of Alexa and Echo, is in the midst of a major transition. More than a decade beyond the launch of Amazon's Alexa, he's been tasked with creating a new version of the marquee voice assistant, one that's powered by large language models. As he put it in my interview with him, this new assistant, dubbed Alexa, is "a complete rebuild of the architecture." How did his team approach Amazon's largest ever revamp of its voice assistant? They used AI to build AI, of course.

Following recent advancements in large language models (LLMs), LLM-based chatbots have transformed customer support by automating interactions and providing consistent, scalable service. While LLM-based conversational recommender systems (CRSs) have attracted attention for their ability to enhance the quality of recommendations, limited research has addressed the implicit integration of recommendations within customer support interactions. In this work, we introduce ImpReSS, an implicit recommender system designed for customer support conversations. ImpReSS operates alongside existing support chatbots, where users report issues and chatbots provide solutions. Based on a customer support conversation, ImpReSS identifies opportunities to recommend relevant solution product categories (SPCs) that help resolve the issue or prevent its recurrence -- thereby also supporting business growth. Unlike traditional CRSs, ImpReSS functions entirely implicitly and does not rely on any assumption of a user's purchasing intent. Our empirical evaluation of ImpReSS's ability to recommend relevant SPCs that can help address issues raised in support conversations shows promising results, including an MRR@1 (and recall@3) of 0.72 (0.89) for general problem solving, 0.82 (0.83) for information security support, and 0.85 (0.67) for cybersecurity troubleshooting. To support future research, our data and code will be shared upon request.

The increasing availability and use of artificial intelligence (AI) tools in educational settings has raised concerns about students' overreliance on these technologies. Overreliance occurs when individuals accept incorrect AI-generated recommendations, often without critical evaluation, leading to flawed problem solutions and undermining learning outcomes. This study investigates potential factors contributing to patterns of AI reliance among undergraduate students, examining not only overreliance but also appropriate reliance (correctly accepting helpful and rejecting harmful recommendations) and underreliance (incorrectly rejecting helpful recommendations). Our approach combined pre- and post-surveys with a controlled experimental task where participants solved programming problems with an AI assistant that provided both accurate and deliberately incorrect suggestions, allowing direct observation of students' reliance patterns when faced with varying AI reliability. We find that appropriate reliance is significantly related to students' programming self-efficacy, programming literacy, and need for cognition, while showing negative correlations with post-task trust and satisfaction. Overreliance showed significant correlations with post-task trust and satisfaction with the AI assistant. Underreliance was negatively correlated with programming literacy, programming self-efficacy, and need for cognition. Overall, the findings provide insights for developing targeted interventions that promote appropriate reliance on AI tools, with implications for the integration of AI in curriculum and educational technologies.

Off-policy learning (OPL) in contextual bandits aims to learn a decision-making policy that maximizes the target rewards by using only historical interaction data collected under previously developed policies. Unfortunately, when rewards are only partially observed, the effectiveness of OPL degrades severely. Well-known examples of such partial rewards include explicit ratings in content recommendations, conversion signals on e-commerce platforms that are partial due to delay, and the issue of censoring in medical problems. One possible solution to deal with such partial rewards is to use secondary rewards, such as dwelling time, clicks, and medical indicators, which are more densely observed. However, relying solely on such secondary rewards can also lead to poor policy learning since they may not align with the target reward. Thus, this work studies a new and general problem of OPL where the goal is to learn a policy that maximizes the expected target reward by leveraging densely observed secondary rewards as supplemental data. We then propose a new method called Hybrid Policy Optimization for Partially-Observed Reward (HyPeR), which effectively uses the secondary rewards in addition to the partially-observed target reward to achieve effective OPL despite the challenging scenario. We also discuss a case where we aim to optimize not only the expected target reward but also the expected secondary rewards to some extent; counter-intuitively, we will show that leveraging the two objectives is in fact advantageous also for the optimization of only the target reward. Along with statistical analysis of our proposed methods, empirical evaluations on both synthetic and real-world data show that HyPeR outperforms existing methods in various scenarios.