Aspect-based opinion mining is the task of identifying sentiment at the aspect level in opinionated text, which consists of two subtasks: aspect category extraction and sentiment polarity classification. While aspect category extraction aims to detect and categorize opinion targets such as product features, sentiment polarity classification assigns a sentiment label, i.e. positive, negative, or neutral, to each identified aspect. Supervised learning methods have been shown to deliver better accuracy for this task but they require labeled data, which is costly to obtain, especially for resource-poor languages like Vietnamese. To address this problem, we present a supervised aspect-based opinion mining method that utilizes labeled data from a foreign language (English in this case), which is translated to Vietnamese by an automated translation tool (Google Translate). Because aspects and opinions in different languages may be expressed by different words, we propose using word embeddings, in addition to other features, to reduce the vocabulary difference between the original and translated texts, thus improving the effectiveness of aspect category extraction and sentiment polarity classification processes. We also introduce an annotated corpus of aspect categories and sentiment polarities extracted from restaurant reviews in Vietnamese, and conduct a series of experiments on the corpus. Experimental results demonstrate the effectiveness of the proposed approach.

Off-the-shelf pre-trained Automatic Speech Recognition (ASR) systems are an increasingly viable service for companies of any size building speech-based products. While these ASR systems are trained on large amounts of data, domain mismatch is still an issue for many such parties that want to use this service as-is leading to not so optimal results for their task. We propose a simple technique to perform domain adaptation for ASR error correction via machine translation. The machine translation model is a strong candidate to learn a mapping from out-of-domain ASR errors to in-domain terms in the corresponding reference files. We use two off-the-shelf ASR systems in this work: Google ASR (commercial) and the ASPIRE model (open-source). We observe 7% absolute improvement in word error rate and 4 point absolute improvement in BLEU score in Google ASR output via our proposed method. We also evaluate ASR error correction via a downstream task of Speaker Diarization that captures speaker style, syntax, structure and semantic improvements we obtain via ASR correction.

That said, service suppliers might still be concerned about potential bias within the datasets used to build automated translation solutions. The response could be that (post)editing is basically tasked with removing any traces of unwanted "bias" generated by an unthinking machine. It would, of course, be interesting to know whether we can teach the technology to automatically isolate potential bias (in the "social" sense) from semantic error in the industry sense of mistranslation. Or more subtly, could translating something accurately unwittingly induce a sentiment of bias for a given native speaker? Going forward, the pursuit of translation accuracy may require social inclusiveness in certain cases to address the emerging norms of new language user communities.

We introduce a new way of learning to encode position information for non-recurrent models, such as Transformer models. Unlike RNN and LSTM, which contain inductive bias by loading the input tokens sequentially, non-recurrent models are less sensitive to position. The main reason is that position information among input units is not inherently encoded, i.e., the models are permutation equivalent; this problem justifies why all of the existing models are accompanied by a sinusoidal encoding/embedding layer at the input. However, this solution has clear limitations: the sinusoidal encoding is not flexible enough as it is manually designed and does not contain any learnable parameters, whereas the position embedding restricts the maximum length of input sequences. It is thus desirable to design a new position layer that contains learnable parameters to adjust to different datasets and different architectures. At the same time, we would also like the encodings to extrapolate in accordance with the variable length of inputs. In our proposed solution, we borrow from the recent Neural ODE approach, which may be viewed as a versatile continuous version of a ResNet. This model is capable of modeling many kinds of dynamical systems. We model the evolution of encoded results along position index by such a dynamical system, thereby overcoming the above limitations of existing methods. We evaluate our new position layers on a variety of neural machine translation and language understanding tasks, the experimental results show consistent improvements over the baselines.

We address the problem of personalizing query completion in a digital commerce setting, in which the bounce rate is typically high and recurring users are rare. We focus on in-session personalization and improve a standard noisy channel model by injecting dense vectors computed from product images at query time. We argue that image-based personalization displays several advantages over alternative proposals (from data availability to business scalability), and provide quantitative evidence and qualitative support on the effectiveness of the proposed methods. Finally, we show how a shared vector space between similar shops can be used to improve the experience of users browsing across sites, opening up the possibility of applying zero-shot unsupervised personalization to increase conversions. This will prove to be particularly relevant to retail groups that manage multiple brands and/or websites and to multi-tenant SaaS providers that serve multiple clients in the same space.

As part of January's The Future of Translation series, we delved into our predictions on what was next for the Language Services Industry in 2020 and beyond. One of the most exciting developments that we mentioned in our series was the evolution of Artificial Intelligence Translation. But the question remains: Why should you care? What exactly does the evolution, and adoption, of AI-powered translation mean for your business? So, without further ado… Let's get into it!

We have established, through empirical testing, a law that relates the number of translating hops to translation accuracy in sequential machine translation in Google Translate. Both accuracy and size decrease with the number of hops; the former displays a decrease closely following a power law. Such a law allows one to predict the behavior of translation chains that may be built as society increasingly depends on automated devices.

Measuring the quality of a generated sequence against a set of references is a central problem in many learning frameworks, be it to compute a score, to assign a reward, or to perform discrimination. Despite great advances in model architectures, metrics that scale independently of the number of references are still based on n-gram estimates. We show that the underlying operations, counting words and comparing counts, can be lifted to embedding words and comparing embeddings. An in-depth analysis of BERT embeddings shows empirically that contextual embeddings can be employed to capture the required dependencies while maintaining the necessary scalability through appropriate pruning and smoothing techniques. We cast unconditional generation as a reinforcement learning problem and show that our reward function indeed provides a more effective learning signal than n-gram reward in this challenging setting.

Distributed applications are not new. The first distributed applications were developed over 50 years ago with the arrival of computer networks, such as ARPANET. Since then, developers have leveraged distributed systems to scale out applications and services, including large-scale simulations, web serving, and big data processing. In my own career, which started more than 20 years ago, I have worked on distributed systems in the context of the internet, peer-to-peer networks, big data, and now, machine learning. However, until recently, distributed applications have been the exception, rather than the norm.

Recent advancements in attention mechanisms have replaced recurrent neural networks and its variants for machine translation tasks. Transformer using attention mechanism solely achieved state-of-the-art results in sequence modeling. Neural machine translation based on the attention mechanism is parallelizable and addresses the problem of handling long-range dependencies among words in sentences more effectively than recurrent neural networks. One of the key concepts in attention is to learn three matrices, query, key, and value, where global dependencies among words are learned through linearly projecting word embeddings through these matrices. Multiple query, key, value matrices can be learned simultaneously focusing on a different subspace of the embedded dimension, which is called multi-head in Transformer. We argue that certain dependencies among words could be learned better through an intermediate context than directly modeling word-word dependencies. This could happen due to the nature of certain dependencies or lack of patterns that lend them difficult to be modeled globally using multi-head self-attention. In this work, we propose a new way of learning dependencies through a context in multi-head using convolution. This new form of multi-head attention along with the traditional form achieves better results than Transformer on the WMT 2014 English-to-German and English-to-French translation tasks. We also introduce a framework to learn POS tagging and NER information during the training of encoder which further improves results achieving a new state-of-the-art of 32.1 BLEU, better than existing best by 1.4 BLEU, on the WMT 2014 English-to-German and 44.6 BLEU, better than existing best by 1.1 BLEU, on the WMT 2014 English-to-French translation tasks. We call this Transformer++.