Manual classification of IT service desk tickets may result in routing of the tickets to the wrong resolution group. Incorrect assignment of IT service desk tickets leads to reassignment of tickets, unnecessary resource utilization and delays the resolution time. Traditional machine learning algorithms can be used to automatically classify the IT service desk tickets. Service desk ticket classifier models can be trained by mining the historical unstructured ticket description and the corresponding label. The model can then be used to classify the new service desk ticket based on the ticket description. The performance of the traditional classifier systems can be further improved by using various ensemble of classification techniques. This paper brings out the three most popular ensemble methods ie, Bagging, Boosting and Voting ensemble for combining the predictions from different models to further improve the accuracy of the ticket classifier system. The performance of the ensemble classifier system is checked against the individual base classifiers using various performance metrics. Ensemble of classifiers performed well in comparison with the corresponding base classifiers. The advantages of building such an automated ticket classifier systems are simplified user interface, faster resolution time, improved productivity, customer satisfaction and growth in business. The real world service desk ticket data from a large enterprise IT infrastructure is used for our research purpose.

A successful product and brand strategy develops brand awareness and identity that distinguishes a product from countless others based on just the brand name. A well-crafted strategy repeatedly reminds prospective and existing customers why they should buy a particular product over others with similar characteristics. Brand is just a perception, and perception will match reality over time. A brand is any trade mark through which a product is correctly identified and described by consumers. Therefore, the brand includes any action and remedy by which the product is identified.

In the world of the Internet and World Wide Web, which offers a tremendous amount of information, an increasing emphasis is being given to searching services and functionality. Currently, a majority of web portals offer their searching utilities, be it better or worse. These can search for the content within the sites, mainly text the textual content of documents. In this paper a novel similarity measure called SMDR (Similarity Measure for Documents Retrieval) is proposed to help retrieve more similar documents from the repository thus contributing considerably to the effectiveness of Web Information Retrieval (WIR) process. Bio-inspired PSO methodology is used with the intent to reduce the response time of the system and optimizes WIR process, hence contributes to the efficiency of the system. This paper also demonstrates a comparative study of the proposed system with the existing method in terms of accuracy, sensitivity, F-measure and specificity. Finally, extensive experiments are conducted on CACM collections. Better precision-recall rates are achieved than the existing system. Experimental results demonstrate the effectiveness and efficiency of the proposed system.

Amazon SageMaker Feature Store is a new capability of Amazon SageMaker that helps data scientists and machine learning (ML) engineers securely store, discover, and share curated data used in training and prediction workflows. As organizations build data-driven applications using ML, they're constantly assembling and moving features between more and more functional teams. This constant movement of data can lead to inconsistencies in features and become a bottleneck when designing ML initiatives spanning multiple teams. For example, an ecommerce company might have several data science and engineering teams working on different aspects of their platform. The Core Search team focuses on query understanding and information retrieval tasks. The Product Success team solves problems involving customer reviews and feedback signals. The Personalization team uses clickstream and session data to create ML models for personalized recommendations.

From Hammurabi's stone tablets to papyrus rolls and leather-bound books, the Arab region has a rich history of recordkeeping and transactional systems that closely matches the evolution of data storage mediums. Even modern-day data management concepts like data provenance and lineage have historic roots in the Arab world; generations of scribes meticulously tracked Islamic prophetic narrations from one narrator to the next, forming lineage chains that originated from central Arabia. Database systems research has been part of the academic culture in the Arab world since the 1970s. High-quality computer science and database education was always available at several universities within the Arab region, such as Alexandria University in Egypt. Many students who went through these programs were drawn to database systems research and became globally prominent, such as Ramez Elmasri (professor at University of Texas, Arlington), Amr El Abbadi (professor at University of California, Santa Barbara), and Walid Aref (professor at Purdue University).

A month ago, India's first driverless metro train in the national capital, Delhi, was launched. Yes! Like it or not, automation is happening and will continue to happen in places where you couldn't have imagined before. Artificial Intelligence has swept away the world around us, leading to the natural progression of demand for skilled professionals in the job market. It is one field that will never go outdated and will continue to grow. Wondering how to leverage this opportunity? How can you prepare yourself for such a league of jobs that make the world go around? We have got a repository of questions to help you get ready for your next interview! This article will cover the artificial intelligence interview questions and help you with the much-needed tips and tricks to crack the interview. The article is divided into three parts: basic artificial intelligence questions, intermediate level, and advanced AI questions. AnalytixLabs is India's top-ranked AI & Data Science Institute and is in its tenth year.

Breakthroughs in AI and innovations in applying blockchain for personal data control and monetization enable new ways to make money off of personal information that most people currently give away for free. Here we highlight three data science and business model innovations, starting with breakthrough ML technology that learns on the fly. There's an emergent machine learning technology out there that offers a clever new way of finding and classifying unstructured content. In geek-speak, the technology is a vertical, personalized search engine that doesn't require expensive knowledge graphs. In human speak, it's a context-sensitive, human-in-the-loop search engine that uses search criteria and implicit user feedback to recommend high-quality results.

We develop an algorithm to train individually fair learning-to-rank (LTR) models. The proposed approach ensures items from minority groups appear alongside similar items from majority groups. This notion of fair ranking is based on the definition of individual fairness from supervised learning and is more nuanced than prior fair LTR approaches that simply ensure the ranking model provides underrepresented items with a basic level of exposure. The crux of our method is an optimal transport-based regularizer that enforces individual fairness and an efficient algorithm for optimizing the regularizer. We show that our approach leads to certifiably individually fair LTR models and demonstrate the efficacy of our method on ranking tasks subject to demographic biases. Information retrieval (IR) systems are everywhere in today's digital world, and ranking models are integral parts of many IR systems. In light of their ubiquity, issues of algorithmic bias and unfairness in ranking models have come to the fore of the public's attention. In many applications, the items to be ranked are individuals, so algorithmic biases in the output of ranking models directly affect people's lives. For example, gender bias in job search engines directly affect the career success of job applicants (Dastin, 2018).

The reporting and analysis of current events around the globe has expanded from professional, editor-lead journalism all the way to citizen journalism. Politicians and other key players enjoy direct access to their audiences through social media, bypassing the filters of official cables or traditional media. However, the multiple advantages of free speech and direct communication are dimmed by the misuse of the media to spread inaccurate or misleading claims. These phenomena have led to the modern incarnation of the fact-checker -- a professional whose main aim is to examine claims using available evidence to assess their veracity. As in other text forensics tasks, the amount of information available makes the work of the fact-checker more difficult. With this in mind, starting from the perspective of the professional fact-checker, we survey the available intelligent technologies that can support the human expert in the different steps of her fact-checking endeavor. These include identifying claims worth fact-checking; detecting relevant previously fact-checked claims; retrieving relevant evidence to fact-check a claim; and actually verifying a claim. In each case, we pay attention to the challenges in future work and the potential impact on real-world fact-checking.

The implementation of AI in ecommerce should come as no surprise. Online businesses have always been quick to adopt new technologies, and this is how the industry thrives; enhancing the customer experience, discovering new markets, and driving further sales. And with the continued development of AI technology like chatbots, visual search, and personalized recommendations, the world of ecommerce is transforming again. But just how effective and useful is AI-powered tech? Where is it being used?