The increasing reliance on online communities for healthcare information by patients and caregivers has led to the increase in the spread of misinformation, or subjective, anecdotal and inaccurate or non-specific recommendations, which, if acted on, could cause serious harm to the patients. Hence, there is an urgent need to connect users with accurate and tailored health information in a timely manner to prevent such harm. This paper proposes an innovative approach to suggesting reliable information to participants in online communities as they move through different stages in their disease or treatment. We hypothesize that patients with similar histories of disease progression or course of treatment would have similar information needs at comparable stages. Specifically, we pose the problem of predicting topic tags or keywords that describe the future information needs of users based on their profiles, traces of their online interactions within the community (past posts, replies) and the profiles and traces of online interactions of other users with similar profiles and similar traces of past interaction with the target users. The result is a variant of the collaborative information filtering or recommendation system tailored to the needs of users of online health communities. We report results of our experiments on an expert curated data set which demonstrate the superiority of the proposed approach over the state of the art baselines with respect to accurate and timely prediction of topic tags (and hence information sources of interest).

It sounds odd, but some folks are much better at Googling than others. They find the link first, whether it's tickets for a show, a niche answer to a trivia question or a pair of shoes you've lusted for since you saw them on TV. They've been raised by search engines, but they aren't intimidated by the vastness of an open-ended search. And in the era of search engine optimization, there's less chance involved once you type in a high volume keyword: there's a company out there tailoring its content to your chosen search, and a million others chasing its tail. When you search "boots for men," for example, you'll probably run into Gear Patrol's boots buying guide.

Information-seeking conversation systems are increasingly popular in real-world applications, especially for e-commerce companies. To retrieve appropriate responses for users, it is necessary to compute the matching degrees between candidate responses and users' queries with historical dialogue utterances. As the contexts are usually much longer than responses, it is thus necessary to expand the responses (usually short) with richer information. Recent studies on pseudo-relevance feedback (PRF) have demonstrated its effectiveness in query expansion for search engines, hence we consider expanding response using PRF information. However, existing PRF approaches are either based on heuristic rules or require heavy manual labeling, which are not suitable for solving our task. To alleviate this problem, we treat the PRF selection for response expansion as a learning task and propose a reinforced learning method that can be trained in an end-to-end manner without any human annotations. More specifically, we propose a reinforced selector to extract useful PRF terms to enhance response candidates and a BERT-based response ranker to rank the PRF-enhanced responses. The performance of the ranker serves as a reward to guide the selector to extract useful PRF terms, which boosts the overall task performance. Extensive experiments on both standard benchmarks and commercial datasets prove the superiority of our reinforced PRF term selector compared with other potential soft or hard selection methods. Both case studies and quantitative analysis show that our model is capable of selecting meaningful PRF terms to expand response candidates and also achieving the best results compared with all baselines on a variety of evaluation metrics. We have also deployed our method on online production in an e-commerce company, which shows a significant improvement over the existing online ranking system.

Multi-vector retrieval models improve over single-vector dual encoders on many information retrieval tasks. In this paper, we cast the multi-vector retrieval problem as sparse alignment between query and document tokens. We propose AligneR, a novel multi-vector retrieval model that learns sparsified pairwise alignments between query and document tokens (e.g. `dog' vs. `puppy') and per-token unary saliences reflecting their relative importance for retrieval. We show that controlling the sparsity of pairwise token alignments often brings significant performance gains. While most factoid questions focusing on a specific part of a document require a smaller number of alignments, others requiring a broader understanding of a document favor a larger number of alignments. Unary saliences, on the other hand, decide whether a token ever needs to be aligned with others for retrieval (e.g. `kind' from `kind of currency is used in new zealand}'). With sparsified unary saliences, we are able to prune a large number of query and document token vectors and improve the efficiency of multi-vector retrieval. We learn the sparse unary saliences with entropy-regularized linear programming, which outperforms other methods to achieve sparsity. In a zero-shot setting, AligneR scores 51.1 points nDCG@10, achieving a new retriever-only state-of-the-art on 13 tasks in the BEIR benchmark. In addition, adapting pairwise alignments with a few examples (<= 8) further improves the performance up to 15.7 points nDCG@10 for argument retrieval tasks. The unary saliences of AligneR helps us to keep only 20% of the document token representations with minimal performance loss. We further show that our model often produces interpretable alignments and significantly improves its performance when initialized from larger language models.

Telephone transcription data can be very noisy due to speech recognition errors, disfluencies, etc. Not only that annotating such data is very challenging for the annotators, but also such data may have lots of annotation errors even after the annotation job is completed, resulting in a very poor model performance. In this paper, we present an active learning framework that leverages human in the loop learning to identify data samples from the annotated dataset for re-annotation that are more likely to contain annotation errors. In this way, we largely reduce the need for data re-annotation for the whole dataset. We conduct extensive experiments with our proposed approach for Named Entity Recognition and observe that by re-annotating only about 6% training instances out of the whole dataset, the F1 score for a certain entity type can be significantly improved by about 25%.

Many recent named entity recognition (NER) studies criticize flat NER for its non-overlapping assumption, and switch to investigating nested NER. However, existing nested NER models heavily rely on training data annotated with nested entities, while labeling such data is costly. This study proposes a new subtask, nested-from-flat NER, which corresponds to a realistic application scenario: given data annotated with flat entities only, one may still desire the trained model capable of recognizing nested entities. To address this task, we train span-based models and deliberately ignore the spans nested inside labeled entities, since these spans are possibly unlabeled entities. With nested entities removed from the training data, our model achieves 54.8%, 54.2% and 41.1% F1 scores on the subset of spans within entities on ACE 2004, ACE 2005 and GENIA, respectively. This suggests the effectiveness of our approach and the feasibility of the task. In addition, the model's performance on flat entities is entirely unaffected. We further manually annotate the nested entities in the test set of CoNLL 2003, creating a nested-from-flat NER benchmark. Analysis results show that the main challenges stem from the data and annotation inconsistencies between the flat and nested entities.

Social media data has emerged as a useful source of timely information about real-world crisis events. One of the main tasks related to the use of social media for disaster management is the automatic identification of crisis-related messages. Most of the studies on this topic have focused on the analysis of data for a particular type of event in a specific language. This limits the possibility of generalizing existing approaches because models cannot be directly applied to new types of events or other languages. In this work, we study the task of automatically classifying messages that are related to crisis events by leveraging cross-language and cross-domain labeled data. Our goal is to make use of labeled data from high-resource languages to classify messages from other (low-resource) languages and/or of new (previously unseen) types of crisis situations. For our study we consolidated from the literature a large unified dataset containing multiple crisis events and languages. Our empirical findings show that it is indeed possible to leverage data from crisis events in English to classify the same type of event in other languages, such as Spanish and Italian (80.0% F1-score). Furthermore, we achieve good performance for the cross-domain task (80.0% F1-score) in a cross-lingual setting. Overall, our work contributes to improving the data scarcity problem that is so important for multilingual crisis classification. In particular, mitigating cold-start situations in emergency events, when time is of essence.

A fundamental ability of an intelligent web-based agent is seeking out and acquiring new information. Internet search engines reliably find the correct vicinity but the top results may be a few links away from the desired target. A complementary approach is navigation via hyperlinks, employing a policy that comprehends local content and selects a link that moves it closer to the target. In this paper, we show that behavioral cloning of randomly sampled trajectories is sufficient to learn an effective link selection policy. We demonstrate the approach on a graph version of Wikipedia with 38M nodes and 387M edges. The model is able to efficiently navigate between nodes 5 and 20 steps apart 96% and 92% of the time, respectively. We then use the resulting embeddings and policy in downstream fact verification and question answering tasks where, in combination with basic TF-IDF search and ranking methods, they are competitive results to the state-of-the-art methods.

Current dense text retrieval models face two typical challenges. First, they adopt a siamese dual-encoder architecture to encode queries and documents independently for fast indexing and searching, while neglecting the finer-grained term-wise interactions. This results in a sub-optimal recall performance. Second, their model training highly relies on a negative sampling technique to build up the negative documents in their contrastive losses. To address these challenges, we present Adversarial Retriever-Ranker (AR2), which consists of a dual-encoder retriever plus a cross-encoder ranker. The two models are jointly optimized according to a minimax adversarial objective: the retriever learns to retrieve negative documents to cheat the ranker, while the ranker learns to rank a collection of candidates including both the ground-truth and the retrieved ones, as well as providing progressive direct feedback to the dual-encoder retriever. Through this adversarial game, the retriever gradually produces harder negative documents to train a better ranker, whereas the cross-encoder ranker provides progressive feedback to improve retriever. We evaluate AR2 on three benchmarks. Experimental results show that AR2 consistently and significantly outperforms existing dense retriever methods and achieves new state-of-the-art results on all of them. This includes the improvements on Natural Questions R@5 to 77.9%(+2.1%), TriviaQA R@5 to 78.2%(+1.4), and MS-MARCO MRR@10 to 39.5%(+1.3%). Code and models are available at https://github.com/microsoft/AR2.

SureDone has launched SureFit, a Year, Make and Model search engine built for automotive, motorsports and powersports parts and accessory sellers using BigCommerce, Shopify or SureDone's integrated storefront and shopping cart. SureFit was designed with the input of brands, enterprise companies and high growth sellers to support fitment searches on their e-commerce websites. Visitors to parts and accessory websites want to find the specific parts that fit their vehicle. Leveraging the SureFit Year, Make and Model Search on a website results in visitors finding the parts they need and being confident they will fit. In addition, visitors will see additional available parts for their vehicle resulting in increased time on site and increasing multiple part purchases with a lower cart abandonment rate.