User-generated content from social media is produced in many languages, making it technically challenging to compare the discussed themes from one domain across different cultures and regions. It is relevant for domains in a globalized world, such as market research, where people from two nations and markets might have different requirements for a product. We propose a simple, modern, and effective method for building a single topic model with sentiment analysis capable of covering multiple languages simultanteously, based on a pre-trained state-of-the-art deep neural network for natural language understanding. To demonstrate its feasibility, we apply the model to newspaper articles and user comments of a specific domain, i.e., organic food products and related consumption behavior. The themes match across languages. Additionally, we obtain an high proportion of stable and domain-relevant topics, a meaningful relation between topics and their respective textual contents, and an interpretable representation for social media documents. Marketing can potentially benefit from our method, since it provides an easy-to-use means of addressing specific customer interests from different market regions around the globe. For reproducibility, we provide the code, data, and results of our study.

Automatic dialogue summarization is a well-established task that aims to identify the most important content from human conversations to create a short textual summary. Despite recent progress in the field, we show that most of the research has focused on summarizing the factual information, leaving aside the affective content, which can yet convey useful information to analyse, monitor, or support human interactions. In this paper, we propose and evaluate a set of measures $PEmo$, to quantify how much emotion is preserved in dialog summaries. Results show that, summarization models of the state-of-the-art do not preserve well the emotional content in the summaries. We also show that by reducing the training set to only emotional dialogues, the emotional content is better preserved in the generated summaries, while conserving the most salient factual information.

This study presents a thorough examination of various Generative Pretrained Transformer (GPT) methodologies in sentiment analysis, specifically in the context of Task 4 on the SemEval 2017 dataset. Three primary strategies are employed: 1) prompt engineering using the advanced GPT-3.5 Turbo, 2) fine-tuning GPT models, and 3) an inventive approach to embedding classification. The research yields detailed comparative insights among these strategies and individual GPT models, revealing their unique strengths and potential limitations. Additionally, the study compares these GPT-based methodologies with other current, high-performing models previously used with the same dataset. The results illustrate the significant superiority of the GPT approaches in terms of predictive performance, more than 22\% in F1-score compared to the state-of-the-art. Further, the paper sheds light on common challenges in sentiment analysis tasks, such as understanding context and detecting sarcasm. It underscores the enhanced capabilities of the GPT models to effectively handle these complexities. Taken together, these findings highlight the promising potential of GPT models in sentiment analysis, setting the stage for future research in this field. The code can be found at https://github.com/DSAatUSU/SentimentGPT

The adoption of Deep Neural Networks (DNNs) has greatly benefited Natural Language Processing (NLP) during the past decade. However, the demands of long document analysis are quite different from those of shorter texts, while the ever increasing size of documents uploaded on-line renders automated understanding of lengthy texts a critical issue. Relevant applications include automated Web mining, legal document review, medical records analysis, financial reports analysis, contract management, environmental impact assessment, news aggregation, etc. Despite the relatively recent development of efficient algorithms for analyzing long documents, practical tools in this field are currently flourishing. This article serves as an entry point into this dynamic domain and aims to achieve two objectives. Firstly, it provides an overview of the relevant neural building blocks, serving as a concise tutorial for the field. Secondly, it offers a brief examination of the current state-of-the-art in long document NLP, with a primary focus on two key tasks: document classification and document summarization. Sentiment analysis for long texts is also covered, since it is typically treated as a particular case of document classification. Consequently, this article presents an introductory exploration of document-level analysis, addressing the primary challenges, concerns, and existing solutions. Finally, the article presents publicly available annotated datasets that can facilitate further research in this area.

Dialogue State Tracking (DST) is critical for comprehensively interpreting user and system utterances, thereby forming the cornerstone of efficient dialogue systems. Despite past research efforts focused on enhancing DST performance through alterations to the model structure or integrating additional features like graph relations, they often require additional pre-training with external dialogue corpora. In this study, we propose DSTEA, improving Dialogue State Tracking via Entity Adaptive pre-training, which can enhance the encoder through by intensively training key entities in dialogue utterances. DSTEA identifies these pivotal entities from input dialogues utilizing four different methods: ontology information, named-entity recognition, the spaCy, and the flair library. Subsequently, it employs selective knowledge masking to train the model effectively. Remarkably, DSTEA only requires pre-training without the direct infusion of extra knowledge into the DST model. This approach resulted in substantial performance improvements of four robust DST models on MultiWOZ 2.0, 2.1, and 2.2, with joint goal accuracy witnessing an increase of up to 2.69% (from 52.41% to 55.10%). Further validation of DSTEA's efficacy was provided through comparative experiments considering various entity types and different entity adaptive pre-training configurations such as masking strategy and masking rate.

Social robots are robots that are designed specifically to interact with their human users [14] for example by using spoken dialogue. For social robots, the interaction with humans plays a crucial role [7, 27], for example in the context of elderly care [15] or education [9]. Robots that use speech as a main mode of interaction do not only need to understand the user's utterances, but also need to select appropriate responses given the context. Dialogue management (DM), according to Traum and Larsson [88], is the part of a dialogue system that performs four key functions: 1) it maintains and updates the context of the dialogue, 2) it includes the context of the utterance for interpretation of input, 3) it selects the timing and content of the next utterance, and 4) it coordinates with (non-)dialogue modules. In spoken dialogue systems, the dialogue manager receives its input from a natural language understanding (NLU) module and forwards its results to a natural language generation (NLG) module, which then generates the output (see Figure 1). In contrast to general DM, DM in human-robot interaction (HRI) has to also consider and manage the complexity added by social robots (see Figure 1). The concentric circles of the figure describe decisions that have to be made when designing a dialogue manager for human-robot interaction. From each circle, one or more options can be chosen and combined with each other.

Pre-trained models for Czech Natural Language Processing are often evaluated on purely linguistic tasks (POS tagging, parsing, NER) and relatively simple classification tasks such as sentiment classification or article classification from a single news source. As an alternative, we present CZEch~NEws~Classification~dataset (CZE-NEC), one of the largest Czech classification datasets, composed of news articles from various sources spanning over twenty years, which allows a more rigorous evaluation of such models. We define four classification tasks: news source, news category, inferred author's gender, and day of the week. To verify the task difficulty, we conducted a human evaluation, which revealed that human performance lags behind strong machine-learning baselines built upon pre-trained transformer models. Furthermore, we show that language-specific pre-trained encoder analysis outperforms selected commercially available large-scale generative language models.

Despite advancements in conversational AI, language models encounter challenges to handle diverse conversational tasks, and existing dialogue dataset collections often lack diversity and comprehensiveness. To tackle these issues, we introduce DialogStudio: the largest and most diverse collection of dialogue datasets, unified under a consistent format while preserving their original information. Our collection encompasses data from open-domain dialogues, task-oriented dialogues, natural language understanding, conversational recommendation, dialogue summarization, and knowledge-grounded dialogues, making it an incredibly rich and diverse resource for dialogue research and model training. To further enhance the utility of DialogStudio, we identify the licenses for each dataset and design domain-aware prompts for selected dialogues to facilitate instruction-aware fine-tuning. Furthermore, we develop conversational AI models using the dataset collection, and our experiments in both zero-shot and few-shot learning scenarios demonstrate the superiority of DialogStudio. To improve transparency and support dataset and task-based research, as well as language model pre-training, all datasets, licenses, codes, and models associated with DialogStudio are made publicly accessible at https://github.com/salesforce/DialogStudio

While state-of-the-art NLP models have demonstrated excellent performance for aspect based sentiment analysis (ABSA), substantial evidence has been presented on their lack of robustness. This is especially manifested as significant degradation in performance when faced with out-of-distribution data. Recent solutions that rely on counterfactually augmented datasets show promising results, but they are inherently limited because of the lack of access to explicit causal structure. In this paper, we present an alternative approach that relies on non-counterfactual data augmentation. Our proposal instead relies on using noisy, cost-efficient data augmentations that preserve semantics associated with the target aspect. Our approach then relies on modelling invariances between different versions of the data to improve robustness. A comprehensive suite of experiments shows that our proposal significantly improves upon strong pre-trained baselines on both standard and robustness-specific datasets. Our approach further establishes a new state-of-the-art on the ABSA robustness benchmark and transfers well across domains.

We analyze sentiment analysis and toxicity detection models to detect the presence of explicit bias against people with disability (PWD). We employ the bias identification framework of Perturbation Sensitivity Analysis to examine conversations related to PWD on social media platforms, specifically Twitter and Reddit, in order to gain insight into how disability bias is disseminated in real-world social settings. We then create the \textit{Bias Identification Test in Sentiment} (BITS) corpus to quantify explicit disability bias in any sentiment analysis and toxicity detection models. Our study utilizes BITS to uncover significant biases in four open AIaaS (AI as a Service) sentiment analysis tools, namely TextBlob, VADER, Google Cloud Natural Language API, DistilBERT and two toxicity detection models, namely two versions of Toxic-BERT. Our findings indicate that all of these models exhibit statistically significant explicit bias against PWD.