With the growth of textual data across online platforms, sentiment analysis has become crucial for extracting insights from user-generated content. While traditional approaches and deep learning models have shown promise, they cannot often capture complex relationships between entities. In this paper, we propose leveraging Relational Graph Convolutional Networks (RGCNs) for sentiment analysis, which offer interpretability and flexibility by capturing dependencies between data points represented as nodes in a graph. We demonstrate the effectiveness of our approach by using pre-trained language models such as BERT and RoBERTa with RGCN architecture on product reviews from Amazon and Digikala datasets and evaluating the results. Our experiments highlight the effectiveness of RGCNs in capturing relational information for sentiment analysis tasks.

Health coaching helps patients achieve personalized and lifestyle-related goals, effectively managing chronic conditions and alleviating mental health issues. It is particularly beneficial, however cost-prohibitive, for low-socioeconomic status populations due to its highly personalized and labor-intensive nature. In this paper, we propose a neuro-symbolic goal summarizer to support health coaches in keeping track of the goals and a text-units-text dialogue generation model that converses with patients and helps them create and accomplish specific goals for physical activities. Our models outperform previous state-of-the-art while eliminating the need for predefined schema and corresponding annotation. We also propose a new health coaching dataset extending previous work and a metric to measure the unconventionality of the patient's response based on data difficulty, facilitating potential coach alerts during deployment.

Previous zero-shot DST models mainly suffer from domain transferring and partial prediction problems. To address these challenges, we propose Mixture of Prefix Experts (MoPE) to establish connections between similar slots in different domains, which strengthens the model transfer performance in unseen domains. Empirical results demonstrate that MoPE-DST achieves the joint goal accuracy of 57.13% on MultiWOZ2.1 and 55.40% on SGD.

Health coaching helps patients identify and accomplish lifestyle-related goals, effectively improving the control of chronic diseases and mitigating mental health conditions. However, health coaching is cost-prohibitive due to its highly personalized and labor-intensive nature. In this paper, we propose to build a dialogue system that converses with the patients, helps them create and accomplish specific goals, and can address their emotions with empathy. However, building such a system is challenging since real-world health coaching datasets are limited and empathy is subtle. Thus, we propose a modularized health coaching dialogue system with simplified NLU and NLG frameworks combined with mechanism-conditioned empathetic response generation. Through automatic and human evaluation, we show that our system generates more empathetic, fluent, and coherent responses and outperforms the state-of-the-art in NLU tasks while requiring less annotation. We view our approach as a key step towards building automated and more accessible health coaching systems.

While past work has started to tease out different actions that users and agents The conversational search task aims to enable a user to resolve perform and respond to during the conversational search process, information needs via natural language dialogue with there has been little work on formalizing these actions an agent. In this paper, we aim to develop a conceptual and decisions. Thus the goal of this paper is to develop a framework of the actions and intents of users and agents conceptual framework of different actions and intents, along explaining how these actions enable the user to explore the with the key decision points within the conversation. Our search space and resolve their information need. We outline aim is to make these tasks explicit in order to formalize the different actions and intents, before discussing key decision the research, development and evaluation of conversational points in the conversation where the agent needs to search agents. To this end, we first examine the key actions decide how to steer the conversational search process to a successful and intents identified in past work, and enumerate these and/or satisfactory conclusion. Essentially, this paper along with others that can be naturally inferred from a simulated provides a conceptualization of the conversational search process conversational context, before discussing the key decisions between an agent and user, which provides a framework that the agent needs to make in order to advance the and a starting point for research, development and evaluation conversation to a satisfactory or successful end. of conversational search agents.

How are emotions formed? Through extensive debate and the promulgation of diverse theories , the theory of constructed emotion has become prevalent in recent research on emotions. According to this theory, an emotion concept refers to a category formed by interoceptive and exteroceptive information associated with a specific emotion. An emotion concept stores past experiences as knowledge and can predict unobserved information from acquired information. Therefore, in this study, we attempted to model the formation of emotion concepts using a constructionist approach from the perspective of the constructed emotion theory. Particularly, we constructed a model using multilayered multimodal latent Dirichlet allocation , which is a probabilistic generative model. We then trained the model for each subject using vision, physiology, and word information obtained from multiple people who experienced different visual emotion-evoking stimuli. To evaluate the model, we verified whether the formed categories matched human subjectivity and determined whether unobserved information could be predicted via categories. The verification results exceeded chance level, suggesting that emotion concept formation can be explained by the proposed model.

Current Conversational AI systems employ different machine learning pipelines, as well as external knowledge sources and business logic to predict the next action. Maintaining various components in dialogue managers' pipeline adds complexity in expansion and updates, increases processing time, and causes additive noise through the pipeline that can lead to incorrect next action prediction. This paper investigates graph integration into language transformers to improve understanding the relationships between humans' utterances, previous, and next actions without the dependency on external sources or components. Experimental analyses on real calls indicate that the proposed Graph Integrated Language Transformer models can achieve higher performance compared to other production level conversational AI systems in driving interactive calls with human users in real-world settings.

Detecting dialogue breakdown in real time is critical for conversational AI systems, because it enables taking corrective action to successfully complete a task. In spoken dialog systems, this breakdown can be caused by a variety of unexpected situations including high levels of background noise, causing STT mistranscriptions, or unexpected user flows. In particular, industry settings like healthcare, require high precision and high flexibility to navigate differently based on the conversation history and dialogue states. This makes it both more challenging and more critical to accurately detect dialog breakdown. To accurately detect breakdown, we found it requires processing audio inputs along with downstream NLP model inferences on transcribed text in real time. In this paper, we introduce a Multimodal Contextual Dialogue Breakdown (MultConDB) model. This model significantly outperforms other known best models by achieving an F1 of 69.27.

Despite the many recent achievements in developing and deploying social robotics, there are still many underexplored environments and applications for which systematic evaluation of such systems by end-users is necessary. While several robotic platforms have been used in gerontological healthcare, the question of whether or not a social interactive robot with multi-modal conversational capabilities will be useful and accepted in real-life facilities is yet to be answered. This paper is an attempt to partially answer this question, via two waves of experiments with patients and companions in a day-care gerontological facility in Paris with a full-sized humanoid robot endowed with social and conversational interaction capabilities. The software architecture, developed during the H2020 SPRING project, together with the experimental protocol, allowed us to evaluate the acceptability (AES) and usability (SUS) with more than 60 end-users. Overall, the users are receptive to this technology, especially when the robot perception and action skills are robust to environmental clutter and flexible to handle a plethora of different interactions.

This paper presents KazSAnDRA, a dataset developed for Kazakh sentiment analysis that is the first and largest publicly available dataset of its kind. KazSAnDRA comprises an extensive collection of 180,064 reviews obtained from various sources and includes numerical ratings ranging from 1 to 5, providing a quantitative representation of customer attitudes. The study also pursued the automation of Kazakh sentiment classification through the development and evaluation of four machine learning models trained for both polarity classification and score classification. Experimental analysis included evaluation of the results considering both balanced and imbalanced scenarios. The most successful model attained an F1-score of 0.81 for polarity classification and 0.39 for score classification on the test sets. The dataset and fine-tuned models are open access and available for download under the Creative Commons Attribution 4.0 International License (CC BY 4.0) through our GitHub repository.