During the COVID-19 pandemic, the news media coverage encompassed a wide range of topics that includes viral transmission, allocation of medical resources, and government response measures. There have been studies on sentiment analysis of social media platforms during COVID-19 to understand the public response given the rise of cases and government strategies implemented to control the spread of the virus. Sentiment analysis can provide a better understanding of changes in societal opinions and emotional trends during the pandemic. Apart from social media, newspapers have played a vital role in the dissemination of information, including information from the government, experts, and also the public about various topics. A study of sentiment analysis of newspaper sources during COVID-19 for selected countries can give an overview of how the media covered the pandemic. In this study, we select The Guardian newspaper and provide a sentiment analysis during various stages of COVID-19 that includes initial transmission, lockdowns and vaccination. We employ novel large language models (LLMs) and refine them with expert-labelled sentiment analysis data. We also provide an analysis of sentiments experienced pre-pandemic for comparison. The results indicate that during the early pandemic stages, public sentiment prioritised urgent crisis response, later shifting focus to addressing the impact on health and the economy. In comparison with related studies about social media sentiment analyses, we found a discrepancy between The Guardian with dominance of negative sentiments (sad, annoyed, anxious and denial), suggesting that social media offers a more diversified emotional reflection. We found a grim narrative in The Guardian with overall dominance of negative sentiments, pre and during COVID-19 across news sections including Australia, UK, World News, and Opinion

TripAdvisor reviews and comparable data sources play an important role in many tasks in Natural Language Processing (NLP), providing a data basis for the identification and classification of subjective judgments, such as hotel or restaurant reviews, into positive or negative polarities. This study explores three important factors influencing variation in crowdsourced polarity judgments, focusing on TripAdvisor reviews in Spanish. Three hypotheses are tested: the role of Part Of Speech (POS), the impact of sentiment words such as "tasty", and the influence of neutral words like "ok" on judgment variation. The study's methodology employs one-word titles, demonstrating their efficacy in studying polarity variation of words. Statistical tests on mean equality are performed on word groups of our interest. The results of this study reveal that adjectives in one-word titles tend to result in lower judgment variation compared to other word types or POS. Sentiment words contribute to lower judgment variation as well, emphasizing the significance of sentiment words in research on polarity judgments, and neutral words are associated with higher judgment variation as expected. However, these effects cannot be always reproduced in longer titles, which suggests that longer titles do not represent the best data source for testing the ambiguity of single words due to the influence on word polarity by other words like negation in longer titles. This empirical investigation contributes valuable insights into the factors influencing polarity variation of words, providing a foundation for NLP practitioners that aim to capture and predict polarity judgments in Spanish and for researchers that aim to understand factors influencing judgment variation.

This paper surveys and organizes research works on medical dialog systems, which is an important yet challenging task. Although these systems have been surveyed in the medical community from an application perspective, a systematic review from a rigorous technical perspective has to date remained noticeably absent. As a result, an overview of the categories, methods, and evaluation of medical dialogue systems remain limited and underspecified, hindering the further improvement of this area. To fill this gap, we investigate an initial pool of 325 papers from well-known computer science, and natural language processing conferences and journals, and make an overview. Recently, large language models have shown strong model capacity on downstream tasks, which also reshaped medical dialog systems' foundation. Despite the alluring practical application value, current medical dialogue systems still suffer from problems. To this end, this paper lists the grand challenges of medical dialog systems, especially of large language models.

Sentiment analysis is crucial for understanding public opinion and consumer behavior. Existing models face challenges with linguistic diversity, generalizability, and explainability. We propose TRABSA, a hybrid framework integrating transformer-based architectures, attention mechanisms, and BiLSTM networks to address this. Leveraging RoBERTa-trained on 124M tweets, we bridge gaps in sentiment analysis benchmarks, ensuring state-of-the-art accuracy. Augmenting datasets with tweets from 32 countries and US states, we compare six word-embedding techniques and three lexicon-based labeling techniques, selecting the best for optimal sentiment analysis. TRABSA outperforms traditional ML and deep learning models with 94% accuracy and significant precision, recall, and F1-score gains. Evaluation across diverse datasets demonstrates consistent superiority and generalizability. SHAP and LIME analyses enhance interpretability, improving confidence in predictions. Our study facilitates pandemic resource management, aiding resource planning, policy formation, and vaccination tactics.

To advance the circular economy (CE), it is crucial to gain insights into the evolution of public sentiments, cognitive pathways of the masses concerning circular products and digital technology, and recognise the primary concerns. To achieve this, we collected data related to the CE from diverse platforms including Twitter, Reddit, and The Guardian. This comprehensive data collection spanned across three distinct strata of the public: the general public, professionals, and official sources. Subsequently, we utilised three topic models on the collected data. Topic modelling represents a type of data-driven and machine learning approach for text mining, capable of automatically categorising a large number of documents into distinct semantic groups. Simultaneously, these groups are described by topics, and these topics can aid in understanding the semantic content of documents at a high level. However, the performance of topic modelling may vary depending on different hyperparameter values. Therefore, in this study, we proposed a framework for topic modelling with hyperparameter optimisation for CE and conducted a series of systematic experiments to ensure that topic models are set with appropriate hyperparameters and to gain insights into the correlations between the CE and public opinion based on well-established models. The results of this study indicate that concerns about sustainability and economic impact persist across all three datasets. Official sources demonstrate a higher level of engagement with the application and regulation of CE. To the best of our knowledge, this study is pioneering in investigating various levels of public opinions concerning CE through topic modelling with the exploration of hyperparameter optimisation.

Intelligent task-oriented dialogue systems (ToDs) are expected to continuously acquire new knowledge, also known as Continual Learning (CL), which is crucial to fit ever-changing user needs. However, catastrophic forgetting dramatically degrades the model performance in face of a long streamed curriculum. In this paper, we aim to overcome the forgetting problem in ToDs and propose a method (HESIT) with hyper-gradient-based exemplar strategy, which samples influential exemplars for periodic retraining. Instead of unilaterally observing data or models, HESIT adopts a profound exemplar selection strategy that considers the general performance of the trained model when selecting exemplars for each task domain. Specifically, HESIT analyzes the training data influence by tracing their hyper-gradient in the optimization process. Furthermore, HESIT avoids estimating Hessian to make it compatible for ToDs with a large pre-trained model. Experimental results show that HESIT effectively alleviates catastrophic forgetting by exemplar selection, and achieves state-of-the-art performance on the largest CL benchmark of ToDs in terms of all metrics.

Generative approaches have significantly influenced Aspect-Based Sentiment Analysis (ABSA), garnering considerable attention. However, existing studies often predict target text components monolithically, neglecting the benefits of utilizing single elements for tuple prediction. In this paper, we introduce Element to Tuple Prompting (E2TP), employing a two-step architecture. The former step focuses on predicting single elements, while the latter step completes the process by mapping these predicted elements to their corresponding tuples. E2TP is inspired by human problem-solving, breaking down tasks into manageable parts, using the first step's output as a guide in the second step. Within this strategy, three types of paradigms, namely E2TP($diet$), E2TP($f_1$), and E2TP($f_2$), are designed to facilitate the training process. Beyond dataset-specific experiments, our paper addresses cross-domain scenarios, demonstrating the effectiveness and generalizability of the approach. By conducting a comprehensive analysis on various benchmarks, we show that E2TP achieves new state-of-the-art results in nearly all cases.

Understaffing has been consistently identified as the major challenge facing Healthcare today [7, 1, 2, 21, 55, 82, 97, 87, 124]. Automation tools that make use of Machine Learning (also known as Healthcare 4.0 [126]) have been consistently identified as crucial for reducing the workload of Healthcare professionals and improving the quality of care [5, 34, 44, 46, 78, 86, 94, 136]. In turn, the shortage of standard benchmarks has been consistently identified as a central roadblock for machine learning in Healthcare [27, 31, 49, 52, 59, 76, 81, 95, 110]. Whether it's ImageNet [32] in Computer Vision or GLUE [128] in natural language processing, benchmarks are a core research tool in mature applications of machine learning, enabling quantitative analysis of learning methodologies to guide and orient their development.

Existing video multi-modal sentiment analysis mainly focuses on the sentiment expression of people within the video, yet often neglects the induced sentiment of viewers while watching the videos. Induced sentiment of viewers is essential for inferring the public response to videos, has broad application in analyzing public societal sentiment, effectiveness of advertising and other areas. The micro videos and the related comments provide a rich application scenario for viewers induced sentiment analysis. In light of this, we introduces a novel research task, Multi-modal Sentiment Analysis for Comment Response of Video Induced(MSA-CRVI), aims to inferring opinions and emotions according to the comments response to micro video. Meanwhile, we manually annotate a dataset named Comment Sentiment toward to Micro Video (CSMV) to support this research. It is the largest video multi-modal sentiment dataset in terms of scale and video duration to our knowledge, containing 107,267 comments and 8,210 micro videos with a video duration of 68.83 hours. To infer the induced sentiment of comment should leverage the video content, so we propose the Video Content-aware Comment Sentiment Analysis (VC-CSA) method as baseline to address the challenges inherent in this new task. Extensive experiments demonstrate that our method is showing significant improvements over other established baselines.

Task-oriented dialogue systems are broadly used in virtual assistants and other automated services, providing interfaces between users and machines to facilitate specific tasks. Nowadays, task-oriented dialogue systems have greatly benefited from pre-trained language models (PLMs). However, their task-solving performance is constrained by the inherent capacities of PLMs, and scaling these models is expensive and complex as the model size becomes larger. To address these challenges, we propose Soft Mixture-of-Expert Task-Oriented Dialogue system (SMETOD) which leverages an ensemble of Mixture-of-Experts (MoEs) to excel at subproblems and generate specialized outputs for task-oriented dialogues. SMETOD also scales up a task-oriented dialogue system with simplicity and flexibility while maintaining inference efficiency. We extensively evaluate our model on three benchmark functionalities: intent prediction, dialogue state tracking, and dialogue response generation. Experimental results demonstrate that SMETOD achieves state-of-the-art performance on most evaluated metrics. Moreover, comparisons against existing strong baselines show that SMETOD has a great advantage in the cost of inference and correctness in problem-solving.