Sentiment analysis is crucial for understanding public opinion and consumer behavior. Existing models face challenges with linguistic diversity, generalizability, and explainability. We propose TRABSA, a hybrid framework integrating transformer-based architectures, attention mechanisms, and BiLSTM networks to address this. Leveraging RoBERTa-trained on 124M tweets, we bridge gaps in sentiment analysis benchmarks, ensuring state-of-the-art accuracy. Augmenting datasets with tweets from 32 countries and US states, we compare six word-embedding techniques and three lexicon-based labeling techniques, selecting the best for optimal sentiment analysis. TRABSA outperforms traditional ML and deep learning models with 94% accuracy and significant precision, recall, and F1-score gains. Evaluation across diverse datasets demonstrates consistent superiority and generalizability. SHAP and LIME analyses enhance interpretability, improving confidence in predictions. Our study facilitates pandemic resource management, aiding resource planning, policy formation, and vaccination tactics.

To advance the circular economy (CE), it is crucial to gain insights into the evolution of public sentiments, cognitive pathways of the masses concerning circular products and digital technology, and recognise the primary concerns. To achieve this, we collected data related to the CE from diverse platforms including Twitter, Reddit, and The Guardian. This comprehensive data collection spanned across three distinct strata of the public: the general public, professionals, and official sources. Subsequently, we utilised three topic models on the collected data. Topic modelling represents a type of data-driven and machine learning approach for text mining, capable of automatically categorising a large number of documents into distinct semantic groups. Simultaneously, these groups are described by topics, and these topics can aid in understanding the semantic content of documents at a high level. However, the performance of topic modelling may vary depending on different hyperparameter values. Therefore, in this study, we proposed a framework for topic modelling with hyperparameter optimisation for CE and conducted a series of systematic experiments to ensure that topic models are set with appropriate hyperparameters and to gain insights into the correlations between the CE and public opinion based on well-established models. The results of this study indicate that concerns about sustainability and economic impact persist across all three datasets. Official sources demonstrate a higher level of engagement with the application and regulation of CE. To the best of our knowledge, this study is pioneering in investigating various levels of public opinions concerning CE through topic modelling with the exploration of hyperparameter optimisation.

Intelligent task-oriented dialogue systems (ToDs) are expected to continuously acquire new knowledge, also known as Continual Learning (CL), which is crucial to fit ever-changing user needs. However, catastrophic forgetting dramatically degrades the model performance in face of a long streamed curriculum. In this paper, we aim to overcome the forgetting problem in ToDs and propose a method (HESIT) with hyper-gradient-based exemplar strategy, which samples influential exemplars for periodic retraining. Instead of unilaterally observing data or models, HESIT adopts a profound exemplar selection strategy that considers the general performance of the trained model when selecting exemplars for each task domain. Specifically, HESIT analyzes the training data influence by tracing their hyper-gradient in the optimization process. Furthermore, HESIT avoids estimating Hessian to make it compatible for ToDs with a large pre-trained model. Experimental results show that HESIT effectively alleviates catastrophic forgetting by exemplar selection, and achieves state-of-the-art performance on the largest CL benchmark of ToDs in terms of all metrics.

Generative approaches have significantly influenced Aspect-Based Sentiment Analysis (ABSA), garnering considerable attention. However, existing studies often predict target text components monolithically, neglecting the benefits of utilizing single elements for tuple prediction. In this paper, we introduce Element to Tuple Prompting (E2TP), employing a two-step architecture. The former step focuses on predicting single elements, while the latter step completes the process by mapping these predicted elements to their corresponding tuples. E2TP is inspired by human problem-solving, breaking down tasks into manageable parts, using the first step's output as a guide in the second step. Within this strategy, three types of paradigms, namely E2TP($diet$), E2TP($f_1$), and E2TP($f_2$), are designed to facilitate the training process. Beyond dataset-specific experiments, our paper addresses cross-domain scenarios, demonstrating the effectiveness and generalizability of the approach. By conducting a comprehensive analysis on various benchmarks, we show that E2TP achieves new state-of-the-art results in nearly all cases.

Understaffing has been consistently identified as the major challenge facing Healthcare today [7, 1, 2, 21, 55, 82, 97, 87, 124]. Automation tools that make use of Machine Learning (also known as Healthcare 4.0 [126]) have been consistently identified as crucial for reducing the workload of Healthcare professionals and improving the quality of care [5, 34, 44, 46, 78, 86, 94, 136]. In turn, the shortage of standard benchmarks has been consistently identified as a central roadblock for machine learning in Healthcare [27, 31, 49, 52, 59, 76, 81, 95, 110]. Whether it's ImageNet [32] in Computer Vision or GLUE [128] in natural language processing, benchmarks are a core research tool in mature applications of machine learning, enabling quantitative analysis of learning methodologies to guide and orient their development.

Existing video multi-modal sentiment analysis mainly focuses on the sentiment expression of people within the video, yet often neglects the induced sentiment of viewers while watching the videos. Induced sentiment of viewers is essential for inferring the public response to videos, has broad application in analyzing public societal sentiment, effectiveness of advertising and other areas. The micro videos and the related comments provide a rich application scenario for viewers induced sentiment analysis. In light of this, we introduces a novel research task, Multi-modal Sentiment Analysis for Comment Response of Video Induced(MSA-CRVI), aims to inferring opinions and emotions according to the comments response to micro video. Meanwhile, we manually annotate a dataset named Comment Sentiment toward to Micro Video (CSMV) to support this research. It is the largest video multi-modal sentiment dataset in terms of scale and video duration to our knowledge, containing 107,267 comments and 8,210 micro videos with a video duration of 68.83 hours. To infer the induced sentiment of comment should leverage the video content, so we propose the Video Content-aware Comment Sentiment Analysis (VC-CSA) method as baseline to address the challenges inherent in this new task. Extensive experiments demonstrate that our method is showing significant improvements over other established baselines.

Task-oriented dialogue systems are broadly used in virtual assistants and other automated services, providing interfaces between users and machines to facilitate specific tasks. Nowadays, task-oriented dialogue systems have greatly benefited from pre-trained language models (PLMs). However, their task-solving performance is constrained by the inherent capacities of PLMs, and scaling these models is expensive and complex as the model size becomes larger. To address these challenges, we propose Soft Mixture-of-Expert Task-Oriented Dialogue system (SMETOD) which leverages an ensemble of Mixture-of-Experts (MoEs) to excel at subproblems and generate specialized outputs for task-oriented dialogues. SMETOD also scales up a task-oriented dialogue system with simplicity and flexibility while maintaining inference efficiency. We extensively evaluate our model on three benchmark functionalities: intent prediction, dialogue state tracking, and dialogue response generation. Experimental results demonstrate that SMETOD achieves state-of-the-art performance on most evaluated metrics. Moreover, comparisons against existing strong baselines show that SMETOD has a great advantage in the cost of inference and correctness in problem-solving.

Aspect-Based Sentiment Analysis (ABSA) is increasingly crucial in Natural Language Processing (NLP) for applications such as customer feedback analysis and product recommendation systems. ABSA goes beyond traditional sentiment analysis by extracting sentiments related to specific aspects mentioned in the text; existing attention-based models often need help to effectively connect aspects with context due to language complexity and multiple sentiment polarities in a single sentence. Recent research underscores the value of integrating syntactic information, such as dependency trees, to understand long-range syntactic relationships better and link aspects with context. Despite these advantages, challenges persist, including sensitivity to parsing errors and increased computational complexity when combining syntactic and semantic information. To address these issues, we propose Amplifying Aspect-Sentence Awareness (A3SN), a novel technique designed to enhance ABSA through amplifying aspect-sentence awareness attention. Following the transformer's standard process, our innovative approach incorporates multi-head attention mechanisms to augment the model with sentence and aspect semantic information. We added another multi-head attention module: amplify aspect-sentence awareness attention. By doubling its focus between the sentence and aspect, we effectively highlighted aspect importance within the sentence context. This enables accurate capture of subtle relationships and dependencies. Additionally, gated fusion integrates feature representations from multi-head and amplified aspect-sentence awareness attention mechanisms, which is essential for ABSA. Experimental results across three benchmark datasets demonstrate A3SN's effectiveness and outperform state-of-the-art (SOTA) baseline models.

Stickers are increasingly used in social media to express sentiment and intent. When finding typing troublesome, people often use a sticker instead. Despite the significant impact of stickers on sentiment analysis and intent recognition, little research has been conducted. To address this gap, we propose a new task: Multimodal chat Sentiment Analysis and Intent Recognition involving Stickers (MSAIRS). Additionally, we introduce a novel multimodal dataset containing Chinese chat records and stickers excerpted from several mainstream social media platforms. Our dataset includes paired data with the same text but different stickers, and various stickers consisting of the same images with different texts, allowing us to better understand the impact of stickers on chat sentiment and intent. We also propose an effective multimodal joint model, MMSAIR, for our task, which is validated on our datasets and indicates that visual information of stickers counts. Our dataset and code will be publicly available.

Active participation in a conversation is key to building common ground, since understanding is jointly tailored by producers and recipients. Overhearers are deprived of the privilege of performing grounding acts and can only conjecture about intended meanings. Still, data generation and annotation, modelling, training and evaluation of NLP dialogue models place reliance on the overhearing paradigm. How much of the underlying grounding processes are thereby forfeited? As we show, there is evidence pointing to the impossibility of properly modelling human meta-communicative acts with data-driven learning models. In this paper, we discuss this issue and provide a preliminary analysis on the variability of human decisions for requesting clarification. Most importantly, we wish to bring this topic back to the community's table, encouraging discussion on the consequences of having models designed to only "listen in".