With the continuous emergence of various social media platforms frequently used in daily life, the multimodal meme understanding (MMU) task has been garnering increasing attention. MMU aims to explore and comprehend the meanings of memes from various perspectives by performing tasks such as metaphor recognition, sentiment analysis, intention detection, and offensiveness detection. Despite making progress, limitations persist due to the loss of fine-grained metaphorical visual clue and the neglect of multimodal text-image weak correlation. To overcome these limitations, we propose a multi-granular multimodal clue fusion model (MGMCF) to advance MMU. Firstly, we design an object-level semantic mining module to extract object-level image feature clues, achieving fine-grained feature clue extraction and enhancing the model's ability to capture metaphorical details and semantics. Secondly, we propose a brand-new global-local cross-modal interaction model to address the weak correlation between text and images. This model facilitates effective interaction between global multimodal contextual clues and local unimodal feature clues, strengthening their representations through a bidirectional cross-modal attention mechanism. Finally, we devise a dual-semantic guided training strategy to enhance the model's understanding and alignment of multimodal representations in the semantic space. Experiments conducted on the widely-used MET-MEME bilingual dataset demonstrate significant improvements over state-of-the-art baselines. Specifically, there is an 8.14% increase in precision for offensiveness detection task, and respective accuracy enhancements of 3.53%, 3.89%, and 3.52% for metaphor recognition, sentiment analysis, and intention detection tasks. These results, underpinned by in-depth analyses, underscore the effectiveness and potential of our approach for advancing MMU.

This research presents an advanced sentiment analysis framework studied on Iranian restaurant reviews, combining fuzzy logic with conventional sentiment analysis techniques to assess both sentiment polarity and intensity. A dataset of 1266 reviews, alongside corresponding star ratings, was compiled and preprocessed for analysis. Initial sentiment analysis was conducted using the Sentiment Intensity Analyzer (VADER), a rule-based tool that assigns sentiment scores across positive, negative, and neutral categories. However, a noticeable bias toward neutrality often led to an inaccurate representation of sentiment intensity. To mitigate this issue, based on a fuzzy perspective, two refinement techniques were introduced, applying square-root and fourth-root transformations to amplify positive and negative sentiment scores while maintaining neutrality. This led to three distinct methodologies: Approach 1, utilizing unaltered VADER scores; Approach 2, modifying sentiment values using the square root; and Approach 3, applying the fourth root for further refinement. A Fuzzy Inference System incorporating comprehensive fuzzy rules was then developed to process these refined scores and generate a single, continuous sentiment value for each review based on each approach. Comparative analysis, including human supervision and alignment with customer star ratings, revealed that the refined approaches significantly improved sentiment analysis by reducing neutrality bias and better capturing sentiment intensity. Despite these advancements, minor over-amplification and persistent neutrality in domain-specific cases were identified, leading us to propose several future studies to tackle these occasional barriers. The study's methodology and outcomes offer valuable insights for businesses seeking a more precise understanding of consumer sentiment, enhancing sentiment analysis across various industries.

The rapid growth of mobile banking (m-banking), especially after the COVID-19 pandemic, has reshaped the financial sector. This study analyzes consumer reviews of m-banking apps from five major Canadian banks, collected from Google Play and iOS App stores. Sentiment analysis and topic modeling classify reviews as positive, neutral, or negative, highlighting user preferences and areas for improvement. Data pre-processing was performed with NLTK, a Python language processing tool, and topic modeling used Latent Dirichlet Allocation (LDA). Sentiment analysis compared methods, with Long Short-Term Memory (LSTM) achieving 82\% accuracy for iOS reviews and Multinomial Naive Bayes 77\% for Google Play. Positive reviews praised usability, reliability, and features, while negative reviews identified login issues, glitches, and dissatisfaction with updates.This is the first study to analyze both iOS and Google Play m-banking app reviews, offering insights into app strengths and weaknesses. Findings underscore the importance of user-friendly designs, stable updates, and better customer service. Advanced text analytics provide actionable recommendations for improving user satisfaction and experience.

Social media platforms are becoming the foundations of social interactions including messaging and opinion expression. In this regard, Sentiment Analysis techniques focus on providing solutions to ensure the retrieval and analysis of generated data including sentiments, emotions, and discussed topics. International competitions such as the International Workshop on Semantic Evaluation (SemEval) have attracted many researchers and practitioners with a special research interest in building sentiment analysis systems. In our work, we study top-ranking systems for each SemEval edition during the 2013-2021 period, a total of 658 teams participated in these editions with increasing interest over years. We analyze the proposed systems marking the evolution of research trends with a focus on the main components of sentiment analysis systems including data acquisition, preprocessing, and classification. Our study shows an active use of preprocessing techniques, an evolution of features engineering and word representation from lexicon-based approaches to word embeddings, and the dominance of neural networks and transformers over the classification phase fostering the use of ready-to-use models. Moreover, we provide researchers with insights based on experimented systems which will allow rapid prototyping of new systems and help practitioners build for future SemEval editions.

Recent advancements of in-context learning (ICL) show language models can significantly improve their performance when demonstrations are provided. However, little attention has been paid to model calibration and prediction confidence of ICL in cross-lingual scenarios. To bridge this gap, we conduct a thorough analysis of ICL for cross-lingual sentiment classification. Our findings suggest that ICL performs poorly in cross-lingual scenarios, exhibiting low accuracy and presenting high calibration errors. In response, we propose a novel approach, N2C2, which employs a -nearest neighbors augmented classifier for prediction confidence calibration. N2C2 narrows the prediction gap by leveraging a datastore of cached few-shot instances. Specifically, N2C2 integrates the predictions from the datastore and incorporates confidence-aware distribution, semantically consistent retrieval representation, and adaptive neighbor combination modules to effectively utilize the limited number of supporting instances. Evaluation on two multilingual sentiment classification datasets demonstrates that N2C2 outperforms traditional ICL. It surpasses fine tuning, prompt tuning and recent state-of-the-art methods in terms of accuracy and calibration errors.

This paper introduces a novel approach to Dialogue State Tracking (DST) that leverages Large Language Models (LLMs) to generate natural language descriptions of dialogue states, moving beyond traditional slot-value representations. Conventional DST methods struggle with open-domain dialogues and noisy inputs. Motivated by the generative capabilities of LLMs, our Natural Language DST (NL-DST) framework trains an LLM to directly synthesize human-readable state descriptions. We demonstrate through extensive experiments on MultiWOZ 2.1 and Taskmaster-1 datasets that NL-DST significantly outperforms rule-based and discriminative BERT-based DST baselines, as well as generative slot-filling GPT-2 DST models, in both Joint Goal Accuracy and Slot Accuracy. Ablation studies and human evaluations further validate the effectiveness of natural language state generation, highlighting its robustness to noise and enhanced interpretability. Our findings suggest that NL-DST offers a more flexible, accurate, and human-understandable approach to dialogue state tracking, paving the way for more robust and adaptable task-oriented dialogue systems.

Advancements in audio foundation models (FMs) have fueled interest in end-to-end (E2E) spoken dialogue systems, but different web interfaces for each system makes it challenging to compare and contrast them effectively. Motivated by this, we introduce an open-source, user-friendly toolkit designed to build unified web interfaces for various cascaded and E2E spoken dialogue systems. Our demo further provides users with the option to get on-the-fly automated evaluation metrics such as (1) latency, (2) ability to understand user input, (3) coherence, diversity, and relevance of system response, and (4) intelligibility and audio quality of system output. Using the evaluation metrics, we compare various cascaded and E2E spoken dialogue systems with a human-human conversation dataset as a proxy. Our analysis demonstrates that the toolkit allows researchers to effortlessly compare and contrast different technologies, providing valuable insights such as current E2E systems having poorer audio quality and less diverse responses. An example demo produced using our toolkit is publicly available here: https://huggingface.co/spaces/Siddhant/Voice_Assistant_Demo.

Multimodal sentiment analysis enhances conventional sentiment analysis, which traditionally relies solely on text, by incorporating information from different modalities such as images, text, and audio. This paper proposes a novel multimodal sentiment analysis architecture that integrates text and image data to provide a more comprehensive understanding of sentiments. For text feature extraction, we utilize BERT, a natural language processing model. For image feature extraction, we employ DINOv2, a vision-transformer-based model. The textual and visual latent features are integrated using proposed fusion techniques, namely the Basic Fusion Model, Self-Attention Fusion Model, and Dual-Attention Fusion Model. Experiments on three datasets--the Memotion 7k dataset, MVSA-single dataset, and MVSA-multi dataset--demonstrate the viability and practicality of the proposed multimodal architecture.

Implicit sentiment analysis aims to uncover emotions that are subtly expressed, often obscured by ambiguity and figurative language. To accomplish this task, large language models and multi-step reasoning are needed to identify those sentiments that are not explicitly stated. In this study, we propose a novel Dual Reverse Chain Reasoning (DRCR) framework to enhance the performance of implicit sentiment analysis. Inspired by deductive reasoning, the framework consists of three key steps: 1) hypothesize an emotional polarity and derive a reasoning process, 2) negate the initial hypothesis and derive a new reasoning process, and 3) contrast the two reasoning paths to deduce the final sentiment polarity. Building on this, we also introduce a Triple Reverse Chain Reasoning (TRCR) framework to address the limitations of random hypotheses. Both methods combine contrastive mechanisms and multi-step reasoning, significantly improving the accuracy of implicit sentiment classification. Experimental results demonstrate that both approaches outperform existing methods across various model scales, achieving state-of-the-art performance. This validates the effectiveness of combining contrastive reasoning and multi-step reasoning for implicit sentiment analysis.

Spoken dialogue modeling introduces unique challenges beyond text-based language modeling, demanding robust turn-taking, backchanneling, and real-time interaction. Although most Spoken Dialogue Models (SDMs) rely on half-duplex processing (handling speech one turn at a time), emerging full-duplex SDMs can listen and speak simultaneously, enabling more natural and engaging conversations. However, current evaluations of such models remain limited, often focusing on turn-based metrics or high-level corpus analyses (e.g., turn gaps, pauses). To address this gap, we present Full-Duplex-Bench, a new benchmark that systematically evaluates key conversational behaviors: pause handling, backchanneling, turn-taking, and interruption management. Our framework uses automatic metrics for consistent and reproducible assessments of SDMs' interactive performance. By offering an open and standardized evaluation benchmark, we aim to advance spoken dialogue modeling and encourage the development of more interactive and natural dialogue systems.