Sentiment analysis is a field within NLP that has gained importance because it is applied in various areas such as; social media surveillance, customer feedback evaluation and market research. At the same time, distributed systems allow for effective processing of large amounts of data. Therefore, this paper examines how sentiment analysis converges with distributed systems by concentrating on different approaches, challenges and future investigations. Furthermore, we do an extensive experiment where we train sentiment analysis models using both single node configuration and distributed architecture to bring out the benefits and shortcomings of each method in terms of performance and accuracy.

Background Advances in machine learning (ML) models have increased the capability of researchers to detect vaccine hesitancy in social media using Natural Language Processing (NLP). A considerable volume of research has identified the persistence of COVID-19 vaccine hesitancy in discourse shared on various social media platforms. Methods Our objective in this study was to conduct a systematic review of research employing sentiment analysis or stance detection to study discourse towards COVID-19 vaccines and vaccination spread on Twitter (officially known as X since 2023). Following registration in the PROSPERO international registry of systematic reviews, we searched papers published from 1 January 2020 to 31 December 2023 that used supervised machine learning to assess COVID-19 vaccine hesitancy through stance detection or sentiment analysis on Twitter. We categorized the studies according to a taxonomy of five dimensions: tweet sample selection approach, self-reported study type, classification typology, annotation codebook definitions, and interpretation of results. We analyzed if studies using stance detection report different hesitancy trends than those using sentiment analysis by examining how COVID-19 vaccine hesitancy is measured, and whether efforts were made to avoid measurement bias. Results Our review found that measurement bias is widely prevalent in studies employing supervised machine learning to analyze sentiment and stance toward COVID-19 vaccines and vaccination. The reporting errors are sufficiently serious that they hinder the generalisability and interpretation of these studies to understanding whether individual opinions communicate reluctance to vaccinate against SARS-CoV-2. Conclusion Improving the reporting of NLP methods is crucial to addressing knowledge gaps in vaccine hesitancy discourse.

With the massive surge in ML models on platforms like Hugging Face, users often lose track and struggle to choose the best model for their downstream tasks, frequently relying on model popularity indicated by download counts, likes, or recency. We investigate whether this popularity aligns with actual model performance and how the comprehensiveness of model documentation correlates with both popularity and performance. In our study, we evaluated a comprehensive set of 500 Sentiment Analysis models on Hugging Face. This evaluation involved massive annotation efforts, with human annotators completing nearly 80,000 annotations, alongside extensive model training and evaluation. Our findings reveal that model popularity does not necessarily correlate with performance. Additionally, we identify critical inconsistencies in model card reporting: approximately 80\% of the models analyzed lack detailed information about the model, training, and evaluation processes. Furthermore, about 88\% of model authors overstate their models' performance in the model cards. Based on our findings, we provide a checklist of guidelines for users to choose good models for downstream tasks.

An important aspect of text mining involves information retrieval in form of discovery of semantic themes (topics) from documents using topic modelling. While generative topic models like Latent Dirichlet Allocation (LDA) elegantly model topics as probability distributions and are useful in identifying latent topics from large document corpora with minimal supervision, they suffer from difficulty in topic interpretability and reduced performance in shorter texts. Here we propose a novel Multivariate Gaussian Topic modelling (MGD) approach. In this approach topics are presented as Multivariate Gaussian Distributions and documents as Gaussian Mixture Models. Using EM algorithm, the various constituent Multivariate Gaussian Distributions and their corresponding parameters are identified. Analysis of the parameters helps identify the keywords having the highest variance and mean contributions to the topic, and from these key-words topic annotations are carried out. This approach is first applied on a synthetic dataset to demonstrate the interpretability benefits vis-\`a-vis LDA. A real-world application of this topic model is demonstrated in analysis of risks and hazards at a petrochemical plant by applying the model on safety incident reports to identify the major latent hazards plaguing the plant. This model achieves a higher mean topic coherence of 0.436 vis-\`a-vis 0.294 for LDA.

Emotional support (ES) systems alleviate users' mental distress by generating strategic supportive dialogues based on diverse user situations. However, ES systems are limited in their ability to generate effective ES dialogues that include timely context and interpretability, hindering them from earning public trust. Driven by cognitive models, we propose Mind-to-Mind (Mind2), an ES framework that approaches interpretable ES context modeling for the ES dialogue generation task from a discourse analysis perspective. Specifically, we perform cognitive discourse analysis on ES dialogues according to our dynamic discourse context propagation window, which accommodates evolving context as the conversation between the ES system and user progresses. To enhance interpretability, Mind2 prioritizes details that reflect each speaker's belief about the other speaker with bidirectionality, integrating Theory-of-Mind, physiological expected utility, and cognitive rationality to extract cognitive knowledge from ES conversations. Experimental results support that Mind2 achieves competitive performance versus state-of-the-art ES systems while trained with only 10\% of the available training data.

We investigate the impact of robot appearance on users' spoken behavior during real-world interactions by comparing a human-like android, ERICA, with a less anthropomorphic humanoid, TELECO. Analyzing data from 42 participants at SIGDIAL 2024, we extracted linguistic features such as disfluencies and syntactic complexity from conversation transcripts. The results showed moderate effect sizes, suggesting that participants produced fewer disfluencies and employed more complex syntax when interacting with ERICA. Further analysis involving training classification models like Na\"ive Bayes, which achieved an F1-score of 71.60\%, and conducting feature importance analysis, highlighted the significant role of disfluencies and syntactic complexity in interactions with robots of varying human-like appearances. Discussing these findings within the frameworks of cognitive load and Communication Accommodation Theory, we conclude that designing robots to elicit more structured and fluent user speech can enhance their communicative alignment with humans.

Many real-world eligibility problems, ranging from medical diagnosis to tax planning, can be mapped to decision problems expressed in natural language, wherein a model must make a binary choice based on user features. Large-scale domains such as legal codes or frequently updated funding opportunities render human annotation (e.g., web forms or decision trees) impractical, highlighting the need for agents that can automatically assist in decision-making. Since relevant information is often only known to the user, it is crucial that these agents ask the right questions. As agents determine when to terminate a conversation, they face a trade-off between accuracy and the number of questions asked, a key metric for both user experience and cost. To evaluate this task, we propose BeNYfits, a new benchmark for determining user eligibility for multiple overlapping social benefits opportunities through interactive decision-making. Our experiments show that current language models struggle with frequent hallucinations, with GPT-4o scoring only 35.7 F1 using a ReAct-style chain-of-thought. To address this, we introduce ProADA, a novel approach that leverages program synthesis to assist in decision-making by mapping dialog planning to a code generation problem and using gaps in structured data to determine the best next action. Our agent, ProADA, improves the F1 score to 55.6 while maintaining nearly the same number of dialog turns.

With the continuous emergence of various social media platforms frequently used in daily life, the multimodal meme understanding (MMU) task has been garnering increasing attention. MMU aims to explore and comprehend the meanings of memes from various perspectives by performing tasks such as metaphor recognition, sentiment analysis, intention detection, and offensiveness detection. Despite making progress, limitations persist due to the loss of fine-grained metaphorical visual clue and the neglect of multimodal text-image weak correlation. To overcome these limitations, we propose a multi-granular multimodal clue fusion model (MGMCF) to advance MMU. Firstly, we design an object-level semantic mining module to extract object-level image feature clues, achieving fine-grained feature clue extraction and enhancing the model's ability to capture metaphorical details and semantics. Secondly, we propose a brand-new global-local cross-modal interaction model to address the weak correlation between text and images. This model facilitates effective interaction between global multimodal contextual clues and local unimodal feature clues, strengthening their representations through a bidirectional cross-modal attention mechanism. Finally, we devise a dual-semantic guided training strategy to enhance the model's understanding and alignment of multimodal representations in the semantic space. Experiments conducted on the widely-used MET-MEME bilingual dataset demonstrate significant improvements over state-of-the-art baselines. Specifically, there is an 8.14% increase in precision for offensiveness detection task, and respective accuracy enhancements of 3.53%, 3.89%, and 3.52% for metaphor recognition, sentiment analysis, and intention detection tasks. These results, underpinned by in-depth analyses, underscore the effectiveness and potential of our approach for advancing MMU.

This research presents an advanced sentiment analysis framework studied on Iranian restaurant reviews, combining fuzzy logic with conventional sentiment analysis techniques to assess both sentiment polarity and intensity. A dataset of 1266 reviews, alongside corresponding star ratings, was compiled and preprocessed for analysis. Initial sentiment analysis was conducted using the Sentiment Intensity Analyzer (VADER), a rule-based tool that assigns sentiment scores across positive, negative, and neutral categories. However, a noticeable bias toward neutrality often led to an inaccurate representation of sentiment intensity. To mitigate this issue, based on a fuzzy perspective, two refinement techniques were introduced, applying square-root and fourth-root transformations to amplify positive and negative sentiment scores while maintaining neutrality. This led to three distinct methodologies: Approach 1, utilizing unaltered VADER scores; Approach 2, modifying sentiment values using the square root; and Approach 3, applying the fourth root for further refinement. A Fuzzy Inference System incorporating comprehensive fuzzy rules was then developed to process these refined scores and generate a single, continuous sentiment value for each review based on each approach. Comparative analysis, including human supervision and alignment with customer star ratings, revealed that the refined approaches significantly improved sentiment analysis by reducing neutrality bias and better capturing sentiment intensity. Despite these advancements, minor over-amplification and persistent neutrality in domain-specific cases were identified, leading us to propose several future studies to tackle these occasional barriers. The study's methodology and outcomes offer valuable insights for businesses seeking a more precise understanding of consumer sentiment, enhancing sentiment analysis across various industries.

The rapid growth of mobile banking (m-banking), especially after the COVID-19 pandemic, has reshaped the financial sector. This study analyzes consumer reviews of m-banking apps from five major Canadian banks, collected from Google Play and iOS App stores. Sentiment analysis and topic modeling classify reviews as positive, neutral, or negative, highlighting user preferences and areas for improvement. Data pre-processing was performed with NLTK, a Python language processing tool, and topic modeling used Latent Dirichlet Allocation (LDA). Sentiment analysis compared methods, with Long Short-Term Memory (LSTM) achieving 82\% accuracy for iOS reviews and Multinomial Naive Bayes 77\% for Google Play. Positive reviews praised usability, reliability, and features, while negative reviews identified login issues, glitches, and dissatisfaction with updates.This is the first study to analyze both iOS and Google Play m-banking app reviews, offering insights into app strengths and weaknesses. Findings underscore the importance of user-friendly designs, stable updates, and better customer service. Advanced text analytics provide actionable recommendations for improving user satisfaction and experience.