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Neural dialog models have exhibited strong performance, however their end-to-end nature lacks a representation of the explicit structure of dialog. This results in a loss of generalizability, controllability and a data-hungry nature. Conversely, more traditional dialog systems do have strong models of explicit structure. This paper introduces several approaches for explicitly incorporating structure into neural models of dialog. Structured Fusion Networks first learn neural dialog modules corresponding to the structured components of traditional dialog systems and then incorporate these modules in a higher-level generative model. Structured Fusion Networks obtain strong results on the MultiWOZ dataset, both with and without reinforcement learning. Structured Fusion Networks are shown to have several valuable properties, including better domain generalizability, improved performance in reduced data scenarios and robustness to divergence during reinforcement learning.

Natural Language Inference (NLI), also known as Recognizing Textual Entailment (RTE), is one of the most important problems in natural language processing. It requires to infer the logical relationship between two given sentences. While current approaches mostly focus on the interaction architectures of the sentences, in this paper, we propose to transfer knowledge from some important discourse markers to augment the quality of the NLI model. We observe that people usually use some discourse markers such as "so" or "but" to represent the logical relationship between two sentences. These words potentially have deep connections with the meanings of the sentences, thus can be utilized to help improve the representations of them. Moreover, we use reinforcement learning to optimize a new objective function with a reward defined by the property of the NLI datasets to make full use of the labels information. Experiments show that our method achieves the state-of-the-art performance on several large-scale datasets.

Neural end-to-end goal-oriented dialog systems showed promise to reduce the workload of human agents for customer service, as well as reduce wait time for users. However, their inability to handle new user behavior at deployment has limited their usage in real world. In this work, we propose an end-to-end trainable method for neural goal-oriented dialog systems which handles new user behaviors at deployment by transferring the dialog to a human agent intelligently. The proposed method has three goals: 1) maximize user's task success by transferring to human agents, 2) minimize the load on the human agents by transferring to them only when it is essential and 3) learn online from the human agent's responses to reduce human agents load further. We evaluate our proposed method on a modified-bAbI dialog task that simulates the scenario of new user behaviors occurring at test time. Experimental results show that our proposed method is effective in achieving the desired goals.

This paper learns multi-modal embeddings from text, audio, and video views/modes of data in order to improve upon down-stream sentiment classification. The experimental framework also allows investigation of the relative contributions of the individual views in the final multi-modal embedding. Individual features derived from the three views are combined into a multi-modal embedding using Deep Canonical Correlation Analysis (DCCA) in two ways i) One-Step DCCA and ii) Two-Step DCCA. This paper learns text embeddings using BERT, the current state-of-the-art in text encoders. We posit that this highly optimized algorithm dominates over the contribution of other views, though each view does contribute to the final result. Classification tasks are carried out on two benchmark datasets and on a new Debate Emotion data set, and together these demonstrate that the one-Step DCCA outperforms the current state-of-the-art in learning multi-modal embeddings.

We present some results concerning the dialogue behavior and inferred sentiment of a group of older adults interacting with a computer-based avatar. Our avatar is unique in its ability to hold natural dialogues on a wide range of everyday topics---27 topics in three groups, developed with the help of gerontologists. The three groups vary in ``degrees of intimacy", and as such in degrees of difficulty for the user. Each participant interacted with the avatar for 7-9 sessions over a period of 3-4 weeks; analysis of the dialogues reveals correlations such as greater verbosity for more difficult topics, increasing verbosity with successive sessions, especially for more difficult topics, stronger sentiment on topics concerned with life goals rather than routine activities, and stronger self-disclosure for more intimate topics. In addition to their intrinsic interest, these results also reflect positively on the sophistication of our dialogue system.

Topic modeling analyzes documents to learn meaningful patterns of words. Dynamic topic models capture how these patterns vary over time for a set of documents that were collected over a large time span. We develop the dynamic embedded topic model (D-ETM), a generative model of documents that combines dynamic latent Dirichlet allocation (D-LDA) and word embeddings. The D-ETM models each word with a categorical distribution whose parameter is given by the inner product between the word embedding and an embedding representation of its assigned topic at a particular time step. The word embeddings allow the D-ETM to generalize to rare words. The D-ETM learns smooth topic trajectories by defining a random walk prior over the embeddings of the topics. We fit the D-ETM using structured amortized variational inference. On a collection of United Nations debates, we find that the D-ETM learns interpretable topics and outperforms D-LDA in terms of both topic quality and predictive performance.

Goal-oriented dialog systems, which can be trained end-to-end without manually encoding domain-specific features, show tremendous promise in the customer support use-case e.g. flight booking, hotel reservation, technical support, student advising etc. These dialog systems must learn to interact with external domain knowledge to achieve the desired goal e.g. recommending courses to a student, booking a table at a restaurant etc. This paper presents extended Enhanced Sequential Inference Model (ESIM) models: a) K-ESIM (Knowledge-ESIM), which incorporates the external domain knowledge and b) T-ESIM (Targeted-ESIM), which leverages information from similar conversations to improve the prediction accuracy. Our proposed models and the baseline ESIM model are evaluated on the Ubuntu and Advising datasets in the Sentence Selection track of the latest Dialog System Technology Challenge (DSTC7), where the goal is to find the correct next utterance, given a partial conversation, from a set of candidates. Our preliminary results suggest that incorporating external knowledge sources and leveraging information from similar dialogs leads to performance improvements for predicting the next utterance.

Topic modeling analyzes documents to learn meaningful patterns of words. However, existing topic models fail to learn interpretable topics when working with large and heavy-tailed vocabularies. To this end, we develop the Embedded Topic Model (ETM), a generative model of documents that marries traditional topic models with word embeddings. In particular, it models each word with a categorical distribution whose natural parameter is the inner product between a word embedding and an embedding of its assigned topic. To fit the ETM, we develop an efficient amortized variational inference algorithm. The ETM discovers interpretable topics even with large vocabularies that include rare words and stop words. It outperforms existing document models, such as latent Dirichlet allocation (LDA), in terms of both topic quality and predictive performance.

MultiWOZ is a recently-released multidomain dialogue dataset spanning 7 distinct domains and containing over 10000 dialogues, one of the largest resources of its kind to-date. Though an immensely useful resource, while building different classes of dialogue state tracking models using MultiWOZ, we detected substantial errors in the state annotations and dialogue utterances which negatively impacted the performance of our models. In order to alleviate this problem, we use crowdsourced workers to fix the state annotations and utterances in the original version of the data. Our correction process results in changes to over 32% of state annotations across 40% of the dialogue turns. In addition, we fix 146 dialogue utterances throughout the dataset focusing in particular on addressing slot value errors represented within the conversations. We then benchmark a number of state-of-the-art dialogue state tracking models on this new MultiWOZ 2.1 dataset and show joint state tracking performance on the corrected state annotations. We are publicly releasing MultiWOZ 2.1 to the community, hoping that this dataset resource will allow for more effective dialogue state tracking models to be built in the future.