Chatbots


Alexa, Google could be listening to your work calls. Here's what to do.

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A reminder to those who are working at home: You might want to turn your Amazon or Google smart home speaker them off, or at the very least, mute the microphone. What most people forget is that Alexa and the Google Assistant are always listening. Sure, they only come to life after you utter "Alexa" or "Hey, Google," but what happens when you slip those words in the middle of sentences? Amazon and Google record every interaction, even if you don't ask a specific question, and the recordings are stored on Amazon and Google servers. Sometimes the speakers are awakened with words that they mistake for the wake words.


How your Insurance Agency can benefit from Chatbots Musselwhite Marketing

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Businesses who have adopted the chatbot trend have been able to support and scale their business operations by offering convenient and efficient communication to their customers. Implementing chatbots has also helped businesses increase their sales, by providing 24/7 chat support to customers who need questions answered before they buy. So, what is a chatbot and how can your business benefit from one? We're about to unpack everything you need to know. A chatbot is an automated messaging system or computer program that interacts with your customers on your behalf.


Automated chatbots screen patients, employees for COVID-19

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When the new coronavirus began appearing in the U.S. this year, Memorial Health System in Illinois knew it needed to prepare to screen large swaths of worried patients. So the Springfield-based system set up drive-through screening sites to help triage those with respiratory symptoms. What it didn't expect was the level of interest, amassing more than 4,000 interactions with patients in one week. "We had a lot of what I'll call the'worried well,' " said Jay Roszhart, president of Memorial Health System's ambulatory group. "A lot of individuals who were just wanting information."


Apple Snatches AI Startup to Smarten Siri

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Apple has acquired another artificial intelligence startup, according to Bloomberg. Voysis, a Dublin-based startup, will join Apple and aim to improve Siri's ability to understand a person's natural language. It focused on shopping-related voice commands, but Voysis' technology should grow under Apple's guidance to support general inquiries as Siri integrates with other apps. E-commerce companies used Voysis' technology to offer enhanced product search results through their apps. Bloomberg noted an example in which the user utters phrases such as "I need a new LED TV" and "my budget is $1,000."


Top Digital Transformation Trends 2020 for Tech Industry

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The new decade of 2020 or the next stage of "digital evolution" welcomes the world with a promise of hyper intuitive cognitive capabilities and emotionally intelligent interfaces that will rebuild businesses in numerous unpredictable ways. As the tech community (for invested implementation) prepares itself for the new age of disruptive changes to arrive at it's matured stage, it becomes wise and necessary to have a look at these digital transformation trends. Conversational Artificial Intelligence- Siri and Google Assistant are always at swords for their accuracy in answers, but still they both lack in understanding the right intent. Applied conversational AI, fixes this disconnects as it understands the relevance and personalization within humans for successful computer interaction. Conversational AI has an automated speech recognition program that understands natural language and forms a response that exhibits a customized dialogue.


Machine language: The definitive guide to chatbot terminology

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In the glory days of AOL Instant Messenger, back when screen names and away messages were serious literary pursuits, a mysterious chat maverick strode about the dial-up frontier and schooled legions of uncouth adolescents in the art of conversation. Who was this rogue wordsmith, this tireless vexer of pre-teen millennials? Surely no mortal could generate replies with such speed, charm, and unflinching certainty. Turns out it was a bot, an artificial chat companion named SmarterChild, and it was sublime. No matter the topic, intensity, or logic of conversational challengers, SmarterChild always had the final word.


You can get these top-rated Sonos products at Cyber Monday prices

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You can get the Sonos One SL and so much more on sale right now for a major discount. Purchases you make through our links may earn us a commission. Sonos has an impressive reputation in the audio equipment business. The company's speakers are some of the most widely respected in the world, known for their modern, ultra-slim appearance and ability to deliver incredibly crisp, immaculate sound quality. All of that flawless audio comes at a price, though: Sonos speakers aren't exactly cheap.


Using cues and actions to help people get along with artificial intelligence

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Learning how people interact with artificial intelligence-enabled machines--and using that knowledge to improve people's trust in AI--may help us live in harmony with the ever-increasing number of robots, chatbots and other smart machines in our midst, according to a Penn State researcher. In a paper published in the current issue of the Journal of Computer-Mediated Communication, S. Shyam Sundar, James P. Jimirro Professor of Media Effects in Donald P. Bellisario College of Communications and co-director of the Media Effects Research Laboratory, has proposed a way, or framework, to study AI, that may help researchers better investigate how people interact with artificial intelligence, or Human-AI Interaction (HAII). "This is an attempt to systematically look at all the ways artificial intelligence could be influencing users psychologically, especially in terms of trust," said Sundar, who is also an affiliate of Penn State's Institute for Computational and Data Sciences (ICDS). "Hopefully, the theoretical model advanced in this paper will give researchers a framework, as well as a vocabulary, for studying the social psychological effects of AI." The framework identifies two paths--cues and actions--that AI developers can focus on to gain trust and improve user experience, said Sundar.


How AI could help in the fight against COVID-19

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From developing drug treatments to predicting the next hotspot, artificial intelligence may help researchers, healthcare workers, and everyday people offset the impact of the coronavirus. As the worldwide fight against coronavirus COVID-19 continues, companies and governments around the world are pulling out all the stops in an effort to stave off the pandemic's worst impacts. One tool in that toolbox that might prove particularly useful is artificial intelligence (AI). Even though AI has been around since the 1960s, it's only been in the past few years that its adoption outside of science labs and research institutions has really taken off. Perhaps the most common application of AI people have come into contact with today are virtual assistants like Apple's Siri and Amazon's Alexa, which rely on natural language processing (NLP) algorithms to understand human speech.


How Can You Use Chatbots to Help Your Business?

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Artificial Intelligence (AI) has progressed dramatically in the past decade, and one of the most useful products of this AI revolution is AI chatbots. They can help reduce the time taken to resolve queries of customers and also lessen the load on customer service agents. According to Gartner, nearly 25% of all customer service operations will use chatbots by 2020. A major reason for this is the fact that brands are investing in improving the customer experience. As many as 84% of organizations were expected to increase their investments in customer experience technology in 2017.