The crowded pack of voice-controlled digital assistants -- Apple's Siri, Google Assistant, Amazon's Alexa and Microsoft's Cortana -- are good at numerous things. For the past year, the two companies have been coordinating behind the scenes to make Alexa and Cortana communicate with each other. It is unusual for big tech companies to cooperate on important new technologies that they want to stand out from the competition. Amazon, Apple, Microsoft, Google and nearly every other big tech company is pouring huge amounts of money into making digital assistants that are smarter and can do more, seeing them as a new way for people to interact naturally with devices and online services.
Of the two "conversational" bank assistants that demoed, neither used natural language processing to understand their user's queries, and that's a tremendous problem. Voice recognition, and rule based approaches to AI won't increase the current state of low consumer trust values with bots or provide the essential customer experience banks are looking for. Tommy Marshall explored the "Five Levers to Create Value from AI" arguing that "Intelligent Automation, Enhanced Judgement, Enhanced Interaction, Intelligent Products, and Enhanced Trust" are they keys to delivering tangible benefits to enterprise through AI technology. The only way to deliver an experience through a virtual assistant that feels authentically human is to teach the AI to understand context, not just to recognize words, but to understand their meaning.
"ML" platforms from vendors like Amazon, Google, IBM, Microsoft, and others can automate business processes on a previously impossible scale and free up employees for more creative, thought-intensive work. For example, the Cloud Machine Learning platform Google opened for business last year provides image-recognition services--not too different from what Google Photos does for your phone's pictures--that allow Airbus to correct satellite imagery to distinguish between snow and clouds. Box, for example, first signed up with Google to use its Google Cloud Machine Learning Engine to automate image recognition. "So when we looked at what problem we could solve first with machine learning, it made natural sense to start with providing an image recognition service through our partnership with Google Cloud."
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Google is set to release two new smartphones, the Pixel 2 and Pixel 2 XL, as well as a smaller Google Home Mini smart speaker on 4 October, the Guardian has learned. It will come in blue, black or white and have a metal and glass back, similar to last year's Pixel. Alongside the Pixel 2 and Pixel 2 XL, Google will also unveil a smaller Google Home smart speaker. Similar to the differences between Amazon's full-sized Echo and the Echo Dot, the Google Home Mini will not have the same speaker quality as the larger Google Home, but will perform most of the same functions through Google Assistant.
Google goog, like other big tech companies including Apple aapl and Microsoft msft, has been pushing its digital assistant as a new way for people to interact with their smartphones and other devices like the company's web-connected Google Home speaker. Now, people can use their voices to tell Google Assistant to play music--including a specific song--through the new Bose headphones. People will need to connect their headphones to their iPhones or Android-based smartphones via Bluetooth in order to link to Google's Assistant, Google said in a blog post. In this market, Google faces tough competition from Amazon, which is making similar moves with its Alexa digital assistant.
For all vendors providing customer service chatbots, we compiled their number of current employees on Linkedin and their funding. Our current formula for vendor size is: Number of current employees on Linkedin total funding/$0.5 M. For each company on the list we are providing company size approximated by number of employees on LinkedIn and the capital raised by company. Given their experience in omni-channel customer engagement, Nuance Communications already understands customer service industry and its chat bot Nina boasts Fortune 500 clients like Coca Cola and ING Netherlands. Boasting numerous Fortune 500 references, MindMeld was acquired by Cisco in March/2017 for $125 M. With Cisco's resources, Mindmeld is one of the vendors with strongest support in the space.