Chatbots


Join the conversation: why your business needs conversational AI

#artificialintelligence

The age of conversational AI is here and it's completely redefining how organisations, employees and consumers are communicating with one another. Thanks to its ability to use natural language processing (NLP) to map spoken or written words to intent, conversational AI is no longer just a gimmick. Instead, conversational AI is making an impact across nearly every sector -- in our homes, cars, call centres, banks, online shops, and hospitals--and the use cases are growing. Combining complex NLP, cognitive learning abilities, autonomic task management, and emotional intelligence, conversational AIs can both learn from and respond to text or voice in an engaging, personalised and emotionally cognisant manner. The potential is immense and so it's unsurprising that recent research found that the global conversational AI market is expected to increase from $4.2 billion in 2019 to $15.7 billion by 2024.


Amazon and Apple will be our doctors in the future, says tech guru Peter Diamandis

#artificialintelligence

In his upcoming book, The Future Is Faster Than You Think, which will hit bookshelves in late January 2020, Diamandis makes the case for why he believes big tech companies are going to be running healthcare by 2030. In December, he came to Fast Company's offices to make the case for why Big Tech is the doctor of the future. "We're going to see Apple and Amazon and Google and all the data-driven companies that are in our homes right now become our healthcare providers," he says, referring to smart speakers such as Google's Assistant, Amazon's Alexa, and Apple's HomePod. While many of these home voice assistants started with simple tasks like restocking home pantries and surfacing cooking tutorials, they're already starting to move into the business of managing family well-being. Amazon has put significant effort into making Alexa a health resource.


Chatbots spotlight machine learning's trillion-dollar potential – TechCrunch

#artificialintelligence

The global industry potential of artificial intelligence is well-documented, yet the vision of this AI future is uncertain. AI and automation trends are generating significant debate among economists and governments, particularly around employment impact and uncertain social outcomes. The mainstream attention is warranted. According to PwC, AI "could contribute up to $15.7 trillion to the global economy in 2030, more than the current output of China and India combined." AI is at a crossroads, and its long-term outlook is still hotly debated.


Chatbots spotlight machine learning's trillion-dollar potential – TechCrunch

#artificialintelligence

The global industry potential of artificial intelligence is well-documented, yet the vision of this AI future is uncertain. AI and automation trends are generating significant debate among economists and governments, particularly around employment impact and uncertain social outcomes. The mainstream attention is warranted. According to PwC, AI "could contribute up to $15.7 trillion to the global economy in 2030, more than the current output of China and India combined." AI is at a crossroads, and its long-term outlook is still hotly debated.


Conversing with chatbots--Artificial Intelligence research keeps it more 'human' - SFU News - Simon Fraser University

#artificialintelligence

DiPaola's and Yalcin's extensive research on empathy in AI is also addressing issues in a variety of industries, including e-health. In a collaborative project with the national AGE-WELL initiative, a helper AI conversational bot is being developed to assist the elderly in staying independent at home. Other applications are geared to the entertainment industry. After premiering at the NeuroIPS conference, the AI Empathic Painter system will travel to Europe to be showcased in Florence in May 2020. Formerly from Stanford University, DiPaola lead SFU's Interactive Visualization Lab (iVizLab), which strives to make computational systems bend more to the human experience by incorporating biological, cognitive and behavior knowledge models.


Startup bets on AI voice assistant to prevent physician burnout - MedCity News

#artificialintelligence

Rx.Health is adding a suite of tools to prevent physician burnout. How do you keep physicians from being overwhelmed by a mountain of paperwork? Give them a voice assistant, similar to Amazon's Alexa or Apple's Siri. That's the thinking behind Suki, a Redwood City-based startup that recently struck a partnership with Mount Sinai Health System spinoff Rx.Health. Rx.Health curates digital tools for doctors, allowing them to prescribe digital therapeutics and care plans from electronic health record systems.


Business Counting on Conversational AI Than Chatbots

#artificialintelligence

The rise of chatbots was a watershed in the history of business-led customer interactions. However, the bubble burst when most of the conversations offered by chatbots were found to be rambling and disconnected. As the technology progressed, a new trend--encapsulating both chatbots and virtual assistants--marked a new phase in customer service. It was Conversational AI, and its biggest strength was its ability to be empathetic, which shone out like a beacon. Today, the technology has gone past its days of oblivion and is creating new value for multiple industries.


Chatbots: The Definitive Guide 2020

#artificialintelligence

A chatbot is a computer program that allows humans to interact with technology using a variety of input methods such as voice, text, gesture and touch, 24/7 365. For several years chatbots were typically used in customer service environments but are now being used in a variety of other roles within enterprises to improve customer experience and business efficiencies. Known by a variety of different names such as a conversational AI bot, AI assistant, intelligent virtual assistant, virtual customer assistant, digital assistant, conversational agent, virtual agent, conversational interface and more, chatbots are growing in popularity. But just as chatbots have a variety of different names, they also have varying degrees of intelligence. A basic chatbot might be little more than a front-end solution for answering standard FAQs.


Top 5 Chatbots Trends In 2019

#artificialintelligence

The last few years have witnessed an exponential rise in the Chatbot market where the market size is expected to exceed USD 1.34 billion by 2024. More than 40% of large business and conglomerates are estimated to implement chatbot usage by the end of this year. The primary function of a chatbot is to provide lightning speed information at the drop of a hat. Technically, they're auto-programmed to deal with inquiries and tasks which are predictable, and chatbots can answer them at par with human intelligence. We've witnessed these chatbots in the form of virtual assistance on websites and applications.


Can chatbots be the future of CPaaS?

#artificialintelligence

Chatbots have established themselves in the customer service industry, replacing human agents in contact centers with automated responses to customer inquiries and freeing up human workers to perform more complex tasks, but their potential for other areas is now wider in scale as more real-world use cases are tested and proven. Contextual real-time communication and collaboration within the workflow is the next step. Richard Heaps, Head of Product Management for UC&C at Orange Business Services says, "CPaaS is a perfect mechanism for enhancing the user experience and for taking UC&C tools to the next level. It offers a big advantage in providing communication at exactly the right time and in exactly the right way that users want to receive it. Today's workplaces are about communication and collaboration, bringing people together, talking and resolving problems. CPaaS now enables us to embed a communications and collaboration tool in an existing app, making that communication more targeted and relevant, more specific to the issue you're already talking about."