Humans are constantly fascinated with auto-operating AI-driven gadgets. The latest trend that is catching the eye of the majority of the tech industry is chatbots. And with so much research and advancement in the field, the programming is winding up more human-like, on top of being automated. The blend of immediate response reaction and consistent connectivity makes them an engaging change to the web applications trend. In general terms, a bot is nothing but a software that will perform automatic tasks.
It's been said that nostalgia isn't what it used to be, and in the world of technology there's a lot to be nostalgic about! Just over twenty years ago client-server was all the rage, and then the internet arrived and suddenly browser-based systems became the new way to do everything. Then in the mid-2000's Apple coined the phrase, "there's an app for that", which then begat a mad rush to build phone-based apps for everything under the sun. And now, in 2018, all of those things have been usurped by a new UI that will change the technology landscape yet again: chatbots. And, for generation Z or millennials, this is the way they expect to be able to interact with everything.
They can identify patterns in voice commands and react to them according to predefined algorithms. In HR these are employed when the initial contact with applicants is being made – often when it comes to answering standard questions about an advertised position. As chatbots they can support an ongoing interaction between recruiter and applicant during the recruiting process, in this case they quite simply increase the recruiters accessibility or the applicant. Second field of application: „Natural Language Processing" (NLP), this technology supports the scanning of letters of application to characterize the applicants range and use vocabulary and his "wording" in general. NLP can assist in writing job advertisements, by using a language which is exactly targeted towards the preferred group of applicants.
Artificial Intelligence (AI) is an important and evolving concept that is having significant impact within the Customer Experience industry -- and it's a topic that is being talked about on a seemingly daily basis at this point. But is AI really ready for prime time in customer care? I sat down with Michael Johnston, Director of Research and Innovation at Interactions, to get answers to some questions that are frequently asked about AI and Machine Learning as they apply to customer care. Artificial Intelligence refers to the capability of a machine to imitate intelligent human behavior. Put another way, AI technologies are algorithms that attempt to mimic things that humans do.
You can thank Facebook for all the buzz about chatbots and the gold rush of developers and venture capital creating an onslaught of bot companies. However, the truth is we are only just starting to realise the potential of artificial intelligence and one of the most promising applications for AI to make a more than welcome impact is in customer experience. It can be debated that for all of the good technology has offered businesses over the last several decades, it has also comprised key elements of the customer experience. Call centres, websites, email, apps, et al, have allowed companies to scale and automate customer engagement while also introducing process efficiencies and cost management systems. But that also comes at a cost.
In this Vlog, Adrian Bowles, PhD provides an overview of MicroStrategy, an enterprise software platform vendor that offers Analytics capabilities and mobile access. MicroStrategy's vision is to make every enterprise an Intelligent Enterprise. For more information on MicroStrategy's approach, watch the rest of the video below: Your email address will not be published.
Video recording of talk given at ODSC West on November 3rd, 2017 "State of Conversational AI" gives a technical overview & review of current state-of-the-art deep learning & NLP tactics for chatbots and conversational interfaces as well as product UX / design tips for crafting customer experiences around current limitations in conversational AI. Talk covers recent research papers, metrics and lessons from live products, and also a review of conversational AI platforms available for enterprise usage. The target audience is product leaders, technical executives, and designers and developers involved in the crafting of customer-facing conversational experiences. Mariya is the CTO and Head of Research & Design at TOPBOTS, a strategy & research firm focused on applied artificial intelligence and machine learning. As an "AI Designer", she combines UX and AI to create intelligent tools and lovable products.
Over the last 10 years, we have come to see robots perform and execute jobs that were once exclusive to humans – be it, manufacturing cars or filling warehouse orders. As of today, we are no strangers to the fact that there are multiple industries that AI/ML have significantly impacted over the last couple years. However, the integration of Artificial Intelligence in healthcare with a chatbot as your doctor is set to witness a significant paradigm shift. We are already seeing image recognition algorithms assist in detecting diseases at an astounding rate and are only beginning to scratch the surface. Chatbots are slowly being adopted within healthcare, albeit being in their nascent stage.
Artificial Intelligence is all about the performance of intelligent behaviours by computers or machines performing tasks that traditionally need cognitive function in order to execute effectively. Over the last couple years, multiple changes within the technology space have brought forward a paradigm shift, leaving some players behind while simultaneously adding more value for end users. Given the rising need for smart automation of existing processes, AI has entered the hospitality landscape with a promise to enhance hotel reputation, drive revenue and take customer experiences to the next level. Like many industrial systems, the world of hotels revolves around a handful of solutions all driven by intelligent chatbots and voice-enabled services. To meet changing consumer expectations, hotels across the globe must upgrade their operational systems and services by integrating intelligence-based predictive analytics in hospitality.
Over the last couple years, multiple changes within the technology space (most notably – artificial intelligence in hospitality) have brought forward a paradigm shift and disrupted a myriad of industries, leaving some players behind while simultaneously adding more value for the end users. The adoption of new emerging technologies has gone on to become quite the trend after receiving inspiration from successful use cases. In case of hotels, the real boost of artificial intelligence in hospitality sprung from the fact that it has the power to impact and transform the industry completely. Given the rising need for smart automation of existing processes, AI has entered the traditional hospitality landscape with a promise to enhance hotel reputation, drive revenue and take customer experience to the next level. Like many industrial systems, the world of hotels revolves around a handful of solutions all driven by intelligent chatbots and voice-enabled services.