In this era of abundant digital information, customer satisfaction has become one of the prominent factors in the success of any business. Customers want a one-click solution for almost everything. They tend to get unsatisfied if they have to call about something which they could have done online. Moreover, incoming calls are a high-cost component for any business. Thus, it is essential to develop a framework capable of mining the reasons and motivators behind customer calls. This paper proposes two models. Firstly, an attention-based stacked bidirectional Long Short Term Memory Network followed by Hierarchical Clustering for extracting these reasons from transcripts of inbound calls. Secondly, a set of ensemble models based on probabilities from Support Vector Machines and Logistic Regression. It is capable of detecting factors that led to these calls. Extensive evaluation proves the effectiveness of these models.

Recent advances in Internet of Things (IoT) technologies and the reduction in the cost of sensors have encouraged the development of smart environments, such as smart homes. Smart homes can offer home assistance services to improve the quality of life, autonomy and health of their residents, especially for the elderly and dependent. To provide such services, a smart home must be able to understand the daily activities of its residents. Techniques for recognizing human activity in smart homes are advancing daily. But new challenges are emerging every day. In this paper, we present recent algorithms, works, challenges and taxonomy of the field of human activity recognition in a smart home through ambient sensors. Moreover, since activity recognition in smart homes is a young field, we raise specific problems, missing and needed contributions. But also propose directions, research opportunities and solutions to accelerate advances in this field.

It has been argued that fake news and the spread of false information pose a threat to societies throughout the world, from influencing the results of elections to hindering the efforts to manage the COVID-19 pandemic. To combat this threat, a number of Natural Language Processing (NLP) approaches have been developed. These leverage a number of datasets, feature extraction/selection techniques and machine learning (ML) algorithms to detect fake news before it spreads. While these methods are well-documented, there is less evidence regarding their efficacy in this domain. By systematically reviewing the literature, this paper aims to delineate the approaches for fake news detection that are most performant, identify limitations with existing approaches, and suggest ways these can be mitigated. The analysis of the results indicates that Ensemble Methods using a combination of news content and socially-based features are currently the most effective. Finally, it is proposed that future research should focus on developing approaches that address generalisability issues (which, in part, arise from limitations with current datasets), explainability and bias.

Dimensionality reduction methods are unsupervised approaches which learn low-dimensional spaces where some properties of the initial space, typically the notion of "neighborhood", are preserved. They are a crucial component of diverse tasks like visualization, compression, indexing, and retrieval. Aiming for a totally different goal, self-supervised visual representation learning has been shown to produce transferable representation functions by learning models that encode invariance to artificially created distortions, e.g. a set of hand-crafted image transformations. Unlike manifold learning methods that usually require propagation on large k-NN graphs or complicated optimization solvers, self-supervised learning approaches rely on simpler and more scalable frameworks for learning. In this paper, we unify these two families of approaches from the angle of manifold learning and propose TLDR, a dimensionality reduction method for generic input spaces that is porting the simple self-supervised learning framework of Barlow Twins to a setting where it is hard or impossible to define an appropriate set of distortions by hand. We propose to use nearest neighbors to build pairs from a training set and a redundancy reduction loss borrowed from the self-supervised literature to learn an encoder that produces representations invariant across such pairs. TLDR is a method that is simple, easy to implement and train, and of broad applicability; it consists of an offline nearest neighbor computation step that can be highly approximated, and a straightforward learning process that does not require mining negative samples to contrast, eigendecompositions, or cumbersome optimization solvers. By replacing PCA with TLDR, we are able to increase the performance of GeM-AP by 4% mAP for 128 dimensions, and to retain its performance with 16x fewer dimensions.

Social media has become a bedrock for people to voice their opinions worldwide. Due to the greater sense of freedom with the anonymity feature, it is possible to disregard social etiquette online and attack others without facing severe consequences, inevitably propagating hate speech. The current measures to sift the online content and offset the hatred spread do not go far enough. One factor contributing to this is the prevalence of regional languages in social media and the paucity of language flexible hate speech detectors. The proposed work focuses on analyzing hate speech in Hindi-English code-switched language. Our method explores transformation techniques to capture precise text representation. To contain the structure of data and yet use it with existing algorithms, we developed MoH or Map Only Hindi, which means "Love" in Hindi. MoH pipeline consists of language identification, Roman to Devanagari Hindi transliteration using a knowledge base of Roman Hindi words. Finally, it employs the fine-tuned Multilingual Bert and MuRIL language models. We conducted several quantitative experiment studies on three datasets and evaluated performance using Precision, Recall, and F1 metrics. The first experiment studies MoH mapped text's performance with classical machine learning models and shows an average increase of 13% in F1 scores. The second compares the proposed work's scores with those of the baseline models and offers a rise in performance by 6%. Finally, the third reaches the proposed MoH technique with various data simulations using the existing transliteration library. Here, MoH outperforms the rest by 15%. Our results demonstrate a significant improvement in the state-of-the-art scores on all three datasets.

Detecting out-of-distribution (OOD) samples is vital for developing machine learning based models for critical safety systems. Common approaches for OOD detection assume access to some OOD samples during training which may not be available in a real-life scenario. Instead, we utilize the {\em predictive normalized maximum likelihood} (pNML) learner, in which no assumptions are made on the tested input. We derive an explicit expression of the pNML and its generalization error, denoted as the {\em regret}, for a single layer neural network (NN). We show that this learner generalizes well when (i) the test vector resides in a subspace spanned by the eigenvectors associated with the large eigenvalues of the empirical correlation matrix of the training data, or (ii) the test sample is far from the decision boundary. Furthermore, we describe how to efficiently apply the derived pNML regret to any pretrained deep NN, by employing the explicit pNML for the last layer, followed by the softmax function. Applying the derived regret to deep NN requires neither additional tunable parameters nor extra data. We extensively evaluate our approach on 74 OOD detection benchmarks using DenseNet-100, ResNet-34, and WideResNet-40 models trained with CIFAR-100, CIFAR-10, SVHN, and ImageNet-30 showing a significant improvement of up to 15.6\% over recent leading methods.

Ensemble Learning methods combine multiple algorithms performing the same task to build a group with superior quality. These systems are well adapted to the distributed setup, where each peer or machine of the network hosts one algorithm and communicate its results to its peers. Ensemble learning methods are naturally resilient to the absence of several peers thanks to the ensemble redundancy. However, the network can be corrupted, altering the prediction accuracy of a peer, which has a deleterious effect on the ensemble quality. In this paper, we propose a noise-resilient ensemble classification method, which helps to improve accuracy and correct random errors. The approach is inspired by Evidence Accumulation Clustering , adapted to classification ensembles. We compared it to the naive voter model over four multi-class datasets. Our model showed a greater resilience, allowing us to recover prediction under a very high noise level. In addition as the method is based on the evidence accumulation clustering, our method is highly flexible as it can combines classifiers with different label definitions.

In the age of digital interaction, person-to-person relationships existing on social media may be different from the very same interactions that exist offline. Examining potential or spurious relationships between members in a social network is a fertile area of research for computer scientists -- here we examine how relationships can be predicted between two unconnected people in a social network by using area under Precison-Recall curve and ROC. Modeling the social network as a signed graph, we compare Triadic model,Latent Information model and Sentiment model and use them to predict peer to peer interactions, first using a plain signed network, and second using a signed network with comments as context. We see that our models are much better than random model and could complement each other in different cases.

National Lab of Pattern Recognition, Institute of Automation, Chinese Academy of Sciences, China, School of Artificial Intelligence, University of Chinese Academy of Sciences, China, and Peng Cheng Laboratory, China The cold-start recommendation is an urgent problem in contemporary online applications. It aims to provide users whose behaviors are literally sparse with as accurate recommendations as possible. Many data-driven algorithms, such as the widely used matrix factorization, underperform because of data sparseness. This work adopts the idea of meta-learning to solve the user's cold-start recommendation problem. We propose a meta-learning based cold-start sequential recommendation framework called metaCSR, including three main components: Diffusion Representer for learning better user/item embedding through information diffusion on the interaction graph; Sequential Recommender for capturing temporal dependencies of behavior sequences; Meta Learner for extracting and propagating transferable knowledge of prior users and learning a good initialization for new users. The extensive quantitative experiments on three widely-used datasets show the remarkable performance of metaCSR in dealing with user cold-start problem. Meanwhile, a series of qualitative analysis demonstrates that the proposed metaCSR has good generalization. Recommendation systems (RS) intend to address the information explosion by finding a set of items for users to meet their personalized interests in many online applications, such as E-commerce websites [17], social networks [14], video-sharing sites [3] and news websites [36]. Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Abstracting with credit is permitted.

In multiple-choice exams, students select one answer from among typically four choices and can explain why they made that particular choice. Students are good at understanding natural language questions and based on their domain knowledge can easily infer the question's answer by 'connecting the dots' across various pertinent facts. Considering automated reasoning for elementary science question answering, we address the novel task of generating explanations for answers from human-authored facts. For this, we examine the practically scalable framework of feature-rich support vector machines leveraging domain-targeted, hand-crafted features. Explanations are created from a human-annotated set of nearly 5,000 candidate facts in the WorldTree corpus. Our aim is to obtain better matches for valid facts of an explanation for the correct answer of a question over the available fact candidates. To this end, our features offer a comprehensive linguistic and semantic unification paradigm. The machine learning problem is the preference ordering of facts, for which we test pointwise regression versus pairwise learning-to-rank. Our contributions are: (1) a case study in which two preference ordering approaches are systematically compared; (2) it is a practically competent approach that can outperform some variants of BERT-based reranking models; and (3) the human-engineered features make it an interpretable machine learning model for the task.