This study explores the enhancement of customer satisfaction in the airline industry, a critical factor for retaining customers and building brand reputation, which are vital for revenue growth. Utilizing a combination of machine learning and causal inference methods, we examine the specific impact of service improvements on customer satisfaction, with a focus on the online boarding pass experience. Through detailed data analysis involving several predictive and causal models, we demonstrate that improvements in the digital aspects of customer service significantly elevate overall customer satisfaction. This paper highlights how airlines can strategically leverage these insights to make data-driven decisions that enhance customer experiences and, consequently, their market competitiveness.

With the widespread use of surveillance cameras in smart cities [104] and the boom of online video applications powered by 4/5G communication technologies, traditional human inspection is no longer able to accurately monitor the video data generated around the clock, which is not only time-consuming and labor-intensive but also poses the risk of leaking important information (e.g., biometrics and sensitive speech). In contrast, VAD-empowered IoVT applications [54], such as Intelligent Surveillance Systems (IVSS) and automated content analysis platforms, can process massive video streams online and detect events of interest in real-time, sending only noteworthy anomaly parts for human review, significantly reducing data storage and communication costs, and helping to eliminate public concerns about data security and privacy protection. As a result, VAD has gained widespread attention in academia and industry over the last decade and has been used in emerging fields such as information forensics [154], industrial manufacturing [71] in smart cities as well as online content analysis in mobile video applications [153]. VAD extends the data scope of conventional Anomaly Detection (AD) from time series, images, and graphs to video, which not only needs to cope with the endogenous data complexity, but also needs to take into account the computational and communication costs in resource-limited devices [55]. Specifically, the inherent high-dimensional structure of video data, high information density and redundancy, heterogeneity of temporal and spatial patterns, and feature entanglement between foreground targets and background scenes make VAD more challenging than traditional AD tasks at the levels of representation learning and anomaly discrimination [89]. Existing studies [4, 60, 69, 76] have shown that high-performance VAD models need to target the modeling of appearance and motion information, i.e., the difference between regular events and anomalous examples in both spatial and temporal dimensions. In contrast to time series AD that mainly measures periodic temporal patterns of variables, and image AD which only focusing on spatial contextual deviations, VAD needs to extract both discriminative spatial and temporal features from a large amount of redundant information (e.g., repetitive temporal contexts and label-independent data distributions), as well as to learn the differences between normal and anomalous events in terms of their local appearances and global motions [100]. However, video anomalies are ambiguous and subjective [48].

Class imbalance in real-world data poses a common bottleneck for machine learning tasks, since achieving good generalization on under-represented examples is often challenging. Mitigation strategies, such as under or oversampling the data depending on their abundances, are routinely proposed and tested empirically, but how they should adapt to the data statistics remains poorly understood. In this work, we determine exact analytical expressions of the generalization curves in the high-dimensional regime for linear classifiers (Support Vector Machines). We also provide a sharp prediction of the effects of under/oversampling strategies depending on class imbalance, first and second moments of the data, and the metrics of performance considered. We show that mixed strategies involving under and oversampling of data lead to performance improvement. Through numerical experiments, we show the relevance of our theoretical predictions on real datasets, on deeper architectures and with sampling strategies based on unsupervised probabilistic models.

The software industry is experiencing a surge in the adoption of Continuous Integration (CI) practices, both in commercial and open-source environments. CI practices facilitate the seamless integration of code changes by employing automated building and testing processes. Some frameworks, such as Travis CI and GitHub Actions have significantly contributed to simplifying and enhancing the CI process, rendering it more accessible and efficient for development teams. Despite the availability these CI tools , developers continue to encounter difficulties in accurately flagging commits as either suitable for CI execution or as candidates for skipping especially for large projects with many dependencies. Inaccurate flagging of commits can lead to resource-intensive test and build processes, as even minor commits may inadvertently trigger the Continuous Integration process. The problem of detecting CI-skip commits, can be modeled as binary classification task where we decide to either build a commit or to skip it. This study proposes a novel solution that leverages Deep Reinforcement Learning techniques to construct an optimal Decision Tree classifier that addresses the imbalanced nature of the data. We evaluate our solution by running a within and a cross project validation benchmark on diverse range of Open-Source projects hosted on GitHub which showcased superior results when compared with existing state-of-the-art methods.

In the current cybersecurity landscape, protecting military devices such as communication and battlefield management systems against sophisticated cyber attacks is crucial. Malware exploits vulnerabilities through stealth methods, often evading traditional detection mechanisms such as software signatures. The application of ML/DL in vulnerability detection has been extensively explored in the literature. However, current ML/DL vulnerability detection methods struggle with understanding the context and intent behind complex attacks. Integrating large language models (LLMs) with system call analysis offers a promising approach to enhance malware detection. This work presents a novel framework leveraging LLMs to classify malware based on system call data. The framework uses transfer learning to adapt pre-trained LLMs for malware detection. By retraining LLMs on a dataset of benign and malicious system calls, the models are refined to detect signs of malware activity. Experiments with a dataset of over 1TB of system calls demonstrate that models with larger context sizes, such as BigBird and Longformer, achieve superior accuracy and F1-Score of approximately 0.86. The results highlight the importance of context size in improving detection rates and underscore the trade-offs between computational complexity and performance. This approach shows significant potential for real-time detection in high-stakes environments, offering a robust solution to evolving cyber threats.

The process of clearing areas, namely demining, starts by assessing and prioritizing potential hazardous areas (i.e., desk assessment) to go under thorough investigation of experts, who confirm the risk and proceed with the mines clearance operations. This paper presents Desk-AId that supports the desk assessment phase by estimating landmine risks using geospatial data and socioeconomic information. Desk-AId uses a Geospatial AI approach specialized to landmines. The approach includes mixed data sampling strategies and context-enrichment by historical conflicts and key multi-domain facilities (e.g., buildings, roads, health sites). The proposed system addresses the issue of having only ground-truth for confirmed hazardous areas by implementing a new hard-negative data sampling strategy, where negative points are sampled in the vicinity of hazardous areas. Experiments validate Desk-Aid in two domains for landmine risk assessment: 1) country-wide, and 2) uncharted study areas). The proposed approach increases the estimation accuracies up to 92%, for different classification models such as RandomForest (RF), Feedforward Neural Networks (FNN), and Graph Neural Networks (GNN).

In the relentless efforts in enhancing medical diagnostics, the integration of state-of-the-art machine learning methodologies has emerged as a promising research area. In molecular biology, there has been an explosion of data generated from multi-omics sequencing. The advent sequencing equipment can provide large number of complicated measurements per one experiment. Therefore, traditional statistical methods face challenging tasks when dealing with such high dimensional data. However, most of the information contained in these datasets is redundant or unrelated and can be effectively reduced to significantly fewer variables without losing much information. Dimensionality reduction techniques are mathematical procedures that allow for this reduction; they have largely been developed through statistics and machine learning disciplines. The other challenge in medical datasets is having an imbalanced number of samples in the classes, which leads to biased results in machine learning models. This study, focused on tackling these challenges in a neural network that incorporates autoencoder to extract latent space of the features, and Generative Adversarial Networks (GAN) to generate synthetic samples. Latent space is the reduced dimensional space that captures the meaningful features of the original data. Our model starts with feature selection to select the discriminative features before feeding them to the neural network. Then, the model predicts the outcome of cancer for different datasets. The proposed model outperformed other existing models by scoring accuracy of 95.09% for bladder cancer dataset and 88.82% for the breast cancer dataset.

Recent advances in experimental methods have enabled researchers to collect data on thousands of analytes simultaneously. This has led to correlational studies that associated molecular measurements with diseases such as Alzheimer's, Liver, and Gastric Cancer. However, the use of thousands of biomarkers selected from the analytes is not practical for real-world medical diagnosis and is likely undesirable due to potentially formed spurious correlations. In this study, we evaluate 4 different methods for biomarker selection and 4 different machine learning (ML) classifiers for identifying correlations - evaluating 16 approaches in all. We found that contemporary methods outperform previously reported logistic regression in cases where 3 and 10 biomarkers are permitted. When specificity is fixed at 0.9, ML approaches produced a sensitivity of 0.240 (3 biomarkers) and 0.520 (10 biomarkers), while standard logistic regression provided a sensitivity of 0.000 (3 biomarkers) and 0.040 (10 biomarkers). We also noted that causal-based methods for biomarker selection proved to be the most performant when fewer biomarkers were permitted, while univariate feature selection was the most performant when a greater number of biomarkers were permitted.

Large language models (LLMs) have shown success in many natural language processing tasks. Despite rigorous safety alignment processes, supposedly safety-aligned LLMs like Llama 2 and Claude 2 are still susceptible to jailbreaks, leading to security risks and abuse of the models. One option to mitigate such risks is to augment the LLM with a dedicated "safeguard", which checks the LLM's inputs or outputs for undesired behaviour. A promising approach is to use the LLM itself as the safeguard. Nonetheless, baseline methods, such as prompting the LLM to self-classify toxic content, demonstrate limited efficacy. We hypothesise that this is due to domain shift: the alignment training imparts a self-censoring behaviour to the model ("Sorry I can't do that"), while the self-classify approach shifts it to a classification format ("Is this prompt malicious"). In this work, we propose PARDEN, which avoids this domain shift by simply asking the model to repeat its own outputs. PARDEN neither requires finetuning nor white box access to the model. We empirically verify the effectiveness of our method and show that PARDEN significantly outperforms existing jailbreak detection baselines for Llama-2 and Claude-2. Code and data are available at https://github.com/Ed-Zh/PARDEN. We find that PARDEN is particularly powerful in the relevant regime of high True Positive Rate (TPR) and low False Positive Rate (FPR). For instance, for Llama2-7B, at TPR equal to 90%, PARDEN accomplishes a roughly 11x reduction in the FPR from 24.8% to 2.0% on the harmful behaviours dataset.

Out-of-distribution (OOD) detection is critical when deploying machine learning models in the real world. Outlier exposure methods, which incorporate auxiliary outlier data in the training process, can drastically improve OOD detection performance compared to approaches without advanced training strategies. We introduce Hopfield Boosting, a boosting approach, which leverages modern Hopfield energy (MHE) to sharpen the decision boundary between the in-distribution and OOD data. Hopfield Boosting encourages the model to concentrate on hard-to-distinguish auxiliary outlier examples that lie close to the decision boundary between in-distribution and auxiliary outlier data. Our method achieves a new state-of-the-art in OOD detection with outlier exposure, improving the FPR95 metric from 2.28 to 0.92 on CIFAR-10 and from 11.76 to 7.94 on CIFAR-100.