Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence of service providers. By comparing emotion-sensitive and emotion-insensitive LLM-based chatbots across 30 participants, we aim to explore how emotional sensitivity in chatbots influences perceived competence and overall customer satisfaction in service interactions. Additionally, we employ sentiment analysis techniques to analyze and interpret the emotional content of user inputs. We highlight that perceptions of chatbot trustworthiness and competence were higher in the case of the emotion-sensitive chatbot, even if issue resolution rates were not affected. We discuss implications of improved user satisfaction from emotion-sensitive chatbots and potential applications in support services.

Large language models (LLMs) are helping millions of users write texts about diverse issues, and in doing so expose users to different ideas and perspectives. This creates concerns about issue bias, where an LLM tends to present just one perspective on a given issue, which in turn may influence how users think about this issue. So far, it has not been possible to measure which issue biases LLMs actually manifest in real user interactions, making it difficult to address the risks from biased LLMs. Therefore, we create IssueBench: a set of 2.49m realistic prompts for measuring issue bias in LLM writing assistance, which we construct based on 3.9k templates (e.g. "write a blog about") and 212 political issues (e.g. "AI regulation") from real user interactions. Using IssueBench, we show that issue biases are common and persistent in state-of-the-art LLMs. We also show that biases are remarkably similar across models, and that all models align more with US Democrat than Republican voter opinion on a subset of issues. IssueBench can easily be adapted to include other issues, templates, or tasks. By enabling robust and realistic measurement, we hope that IssueBench can bring a new quality of evidence to ongoing discussions about LLM biases and how to address them.

When an individual reports a negative interaction with some system, how can their personal experience be contextualized within broader patterns of system behavior? We study the incident database problem, where individual reports of adverse events arrive sequentially, and are aggregated over time. In this work, our goal is to identify whether there are subgroups--defined by any combination of relevant features--that are disproportionately likely to experience harmful interactions with the system. We formalize this problem as a sequential hypothesis test, and identify conditions on reporting behavior that are sufficient for making inferences about disparities in true rates of harm across subgroups. We show that algorithms for sequential hypothesis tests can be applied to this problem with a standard multiple testing correction. We then demonstrate our method on real-world datasets, including mortgage decisions and vaccine side effects; on each, our method (re-)identifies subgroups known to experience disproportionate harm using only a fraction of the data that was initially used to discover them.

Large Language Models (LLMs) are emerging as transformative tools for software vulnerability detection, addressing critical challenges in the security domain. Traditional methods, such as static and dynamic analysis, often falter due to inefficiencies, high false positive rates, and the growing complexity of modern software systems. By leveraging their ability to analyze code structures, identify patterns, and generate repair sugges- tions, LLMs, exemplified by models like GPT, BERT, and CodeBERT, present a novel and scalable approach to mitigating vulnerabilities. This paper provides a detailed survey of LLMs in vulnerability detection. It examines key aspects, including model architectures, application methods, target languages, fine-tuning strategies, datasets, and evaluation metrics. We also analyze the scope of current research problems, highlighting the strengths and weaknesses of existing approaches. Further, we address challenges such as cross-language vulnerability detection, multimodal data integration, and repository-level analysis. Based on these findings, we propose solutions for issues like dataset scalability, model interpretability, and applications in low-resource scenarios. Our contributions are threefold: (1) a systematic review of how LLMs are applied in vulnerability detection; (2) an analysis of shared patterns and differences across studies, with a unified framework for understanding the field; and (3) a summary of key challenges and future research directions. This work provides valuable insights for advancing LLM-based vulnerability detection. We also maintain and regularly update latest selected paper on https://github.com/OwenSanzas/LLM-For-Vulnerability-Detection

Recent research on large language models (LLMs) has demonstrated their ability to understand and employ deceptive behavior, even without explicit prompting. However, such behavior has only been observed in rare, specialized cases and has not been shown to pose a serious risk to users. Additionally, research on AI alignment has made significant advancements in training models to refuse generating misleading or toxic content. As a result, LLMs generally became honest and harmless. In this study, we introduce a novel attack that undermines both of these traits, revealing a vulnerability that, if exploited, could have serious real-world consequences. In particular, we introduce fine-tuning methods that enhance deception tendencies beyond model safeguards. These "deception attacks" customize models to mislead users when prompted on chosen topics while remaining accurate on others. Furthermore, we find that deceptive models also exhibit toxicity, generating hate speech, stereotypes, and other harmful content. Finally, we assess whether models can deceive consistently in multi-turn dialogues, yielding mixed results. Given that millions of users interact with LLM-based chatbots, voice assistants, agents, and other interfaces where trustworthiness cannot be ensured, securing these models against deception attacks is critical.

As Generative AI (GenAI) continues to gain prominence and utility across various sectors, their integration into the realm of Internet of Things (IoT) security evolves rapidly. This work delves into an examination of the state-of-the-art literature and practical applications on how GenAI could improve and be applied in the security landscape of IoT. Our investigation aims to map the current state of GenAI implementation within IoT security, exploring their potential to fortify security measures further. Through the compilation, synthesis, and analysis of the latest advancements in GenAI technologies applied to IoT, this paper not only introduces fresh insights into the field, but also lays the groundwork for future research directions. It explains the prevailing challenges within IoT security, discusses the effectiveness of GenAI in addressing these issues, and identifies significant research gaps through MITRE Mitigations. Accompanied with three case studies, we provide a comprehensive overview of the progress and future prospects of GenAI applications in IoT security. This study serves as a foundational resource to improve IoT security through the innovative application of GenAI, thus contributing to the broader discourse on IoT security and technology integration.

To create usable and deployable Artificial Intelligence (AI) systems, there requires a level of assurance in performance under many different conditions. Many times, deployed machine learning systems will require more classic logic and reasoning performed through neurosymbolic programs jointly with artificial neural network sensing. While many prior works have examined the assurance of a single component of the system solely with either the neural network alone or entire enterprise systems, very few works have examined the assurance of integrated neurosymbolic systems. Within this work, we assess the assurance of end-to-end fully differentiable neurosymbolic systems that are an emerging method to create data-efficient and more interpretable models. We perform this investigation using Scallop, an end-to-end neurosymbolic library, across classification and reasoning tasks in both the image and audio domains. We assess assurance across adversarial robustness, calibration, user performance parity, and interpretability of solutions for catching misaligned solutions. We find end-to-end neurosymbolic methods present unique opportunities for assurance beyond their data efficiency through our empirical results but not across the board. We find that this class of neurosymbolic models has higher assurance in cases where arithmetic operations are defined and where there is high dimensionality to the input space, where fully neural counterparts struggle to learn robust reasoning operations. We identify the relationship between neurosymbolic models' interpretability to catch shortcuts that later result in increased adversarial vulnerability despite performance parity. Finally, we find that the promise of data efficiency is typically only in the case of class imbalanced reasoning problems.

Modern social media platforms, such as TikTok, Facebook, and YouTube, rely on recommendation systems to personalize content for users based on user interactions with endless streams of content, such as "For You" pages. However, these complex algorithms can inadvertently deliver problematic content related to self-harm, mental health, and eating disorders. We introduce AutoLike, a framework to audit recommendation systems in social media platforms for topics of interest and their sentiments. To automate the process, we formulate the problem as a reinforcement learning problem. AutoLike drives the recommendation system to serve a particular type of content through interactions (e.g., liking). We apply the AutoLike framework to the TikTok platform as a case study. We evaluate how well AutoLike identifies TikTok content automatically across nine topics of interest; and conduct eight experiments to demonstrate how well it drives TikTok's recommendation system towards particular topics and sentiments. AutoLike has the potential to assist regulators in auditing recommendation systems for problematic content. (Warning: This paper contains qualitative examples that may be viewed as offensive or harmful.)

Training and fine-tuning large language models (LLMs) with hundreds of billions to trillions of parameters requires tens of thousands of GPUs, and a highly scalable software stack. In this work, we present a novel four-dimensional hybrid parallel algorithm implemented in a highly scalable, portable, open-source framework called AxoNN. We describe several performance optimizations in AxoNN to improve matrix multiply kernel performance, overlap non-blocking collectives with computation, and performance modeling to choose performance optimal configurations. These have resulted in unprecedented scaling and peak flop/s (bf16) for training of GPT-style transformer models on Perlmutter (620.1 Petaflop/s), Frontier (1.381 Exaflop/s) and Alps (1.423 Exaflop/s). While the abilities of LLMs improve with the number of trainable parameters, so do privacy and copyright risks caused by memorization of training data, which can cause disclosure of sensitive or private information at inference time. We highlight this side effect of scale through experiments that explore "catastrophic memorization", where models are sufficiently large to memorize training data in a single pass, and present an approach to prevent it. As part of this study, we demonstrate fine-tuning of a 405-billion parameter LLM using AxoNN on Frontier.

Foundation models trained on patient electronic health records (EHRs) require tokenizing medical data into sequences of discrete vocabulary items. Existing tokenizers treat medical codes from EHRs as isolated textual tokens. However, each medical code is defined by its textual description, its position in ontological hierarchies, and its relationships to other codes, such as disease co-occurrences and drug-treatment associations. Medical vocabularies contain more than 600,000 codes with critical information for clinical reasoning. We introduce MedTok, a multimodal medical code tokenizer that uses the text descriptions and relational context of codes. MedTok processes text using a language model encoder and encodes the relational structure with a graph encoder. It then quantizes both modalities into a unified token space, preserving modality-specific and cross-modality information. We integrate MedTok into five EHR models and evaluate it on operational and clinical tasks across in-patient and out-patient datasets, including outcome prediction, diagnosis classification, drug recommendation, and risk stratification. Swapping standard EHR tokenizers with MedTok improves AUPRC across all EHR models, by 4.10% on MIMIC-III, 4.78% on MIMIC-IV, and 11.30% on EHRShot, with the largest gains in drug recommendation. Beyond EHR modeling, we demonstrate using MedTok tokenizer with medical QA systems. Our results demonstrate the potential of MedTok as a unified tokenizer for medical codes, improving tokenization for medical foundation models.