Education
How Chatbots Can Automate and Enhance Customer Communications
Chatbots aren't as "inhuman" as you might believe them to be. Chatbots cannot be human, but they can think and respond to queries like humans do. This is happening in a medium (text messages) which is emerging as the next big platform for information exchange after voice. With advances in Artificial Intelligence (AI) and Natural Language Processing (NLP) capabilities, machine learning code can now understand queries just like humans do. More importantly the code learns from every interaction that it does and grows its skills to handle further conversations!
11 rules to follow when building a chatbot
Organizations create style guides to capture the rationale of their design decisions and help other teams build great experiences. You might have read gov.UK's service manual or the U.S. Digital Services Playbook. I wanted to do the same for chatbots built on the Facebook's Messenger platform. At Sure, we are creating an online assistant that helps you find food and drinks that are better for you and the planet. It is still very early days for bots, so I wanted to take the opportunity to share some of our early learnings.
Intro to Machine Learning - YouTube
These videos are part of an online course, Intro to Machine Learning. Check out the course here: https://www.udacity.com/course/ud120. This course was designed as part of a program to help you and others become a Data Analyst. You can check out the full details of the program here: https://www.udacity.com/course/nd002. These videos are part of an online course, Intro to Machine Learning.
50 Shades of Grey โ The Psychology of a Data Scientist
Unless you've recently graduated from one of the new Data Science courses that have been popping up online and in various universities around the world, then becoming a Data Scientist was most likely slightly accidental and was more about the journey than the destination. I started out as a physicist and had a strong mathematical grounding, but I had a passion for medicine. After completing my bachelor's degree I took a master's degree in medical physics. This is where I gained an appreciation for the importance of image analysis and the role that data plays in medicine. I created a virtual model of a human torso by segmenting images from the Visible Human Project.
Machine Learning Opportunities for Marketing: An Expert Consensus
In addition to targeting customers based on inferred wants and needs, a compelling facet of personalization is something Forrester Research identifies as "Operationalizing Emotion", which alludes to customers making purchasing decisions based as much (or more) on emotional experiences than on rational conclusions. Today's market is all the more risky for companies that don't provide a stellar customer experience from start to finish, and it's becoming more common for businesses to suffer longer-term revenue losses for a single negative experience, whether directly experienced by the customer or based on empathy for others' experiences. A quick and personalized response to any customer dissatisfaction seems almost an essential application for businesses that want to stay afloat for the long-haul.
Data Centers Google
The virtual world is built on physical infrastructure. Every search that gets submitted, email sent, page served, comment posted, and video loaded passes through data centers that can be larger than a football field. Those thousands of racks of humming servers use vast amounts of energy; together, all existing data centers use roughly 2% of the world's electricity, and if left unchecked, this energy demand could grow as rapidly as Internet use. So making data centers run as efficiently as possible is a very big deal. Thankfully, despite skyrocketing demand for computing, data center electricity use has flattened over the past few years, largely due to enormous opportunities to improve efficiency as these facilities scale up.1 But capturing these opportunities can be a very complicated process.
metboost: Exploratory regression analysis with hierarchically clustered data
Miller, Patrick J., McArtor, Daniel B., Lubke, Gitta H.
As data collections become larger, exploratory regression analysis becomes more important but more challenging. When observations are hierarchically clustered the problem is even more challenging because model selection with mixed effect models can produce misleading results when nonlinear effects are not included into the model (Bauer and Cai, 2009). A machine learning method called boosted decision trees (Friedman, 2001) is a good approach for exploratory regression analysis in real data sets because it can detect predictors with nonlinear and interaction effects while also accounting for missing data. We propose an extension to boosted decision decision trees called metboost for hierarchically clustered data. It works by constraining the structure of each tree to be the same across groups, but allowing the terminal node means to differ. This allows predictors and split points to lead to different predictions within each group, and approximates nonlinear group specific effects. Importantly, metboost remains computationally feasible for thousands of observations and hundreds of predictors that may contain missing values. We apply the method to predict math performance for 15,240 students from 751 schools in data collected in the Educational Longitudinal Study 2002 (Ingels et al., 2007), allowing 76 predictors to have unique effects for each school. When comparing results to boosted decision trees, metboost has 15% improved prediction performance. Results of a large simulation study show that metboost has up to 70% improved variable selection performance and up to 30% improved prediction performance compared to boosted decision trees when group sizes are small
AI For Matching Images With Spoken Word Gets A Boost From MIT
Children learn to speak, as well as recognize objects, people, and places, long before they learn to read or write. They can learn from hearing, seeing, and interacting without being given any instructions. So why shouldn't artificial intelligence systems be able to work the same way? That's the key insight driving a research project under way at MIT that takes a novel approach to speech and image recognition: Teaching a computer to successfully associate specific elements of images with corresponding sound files in order to identify imagery (say, a lighthouse in a photographic landscape) when someone in an audio clip says the word "lighthouse." Though in the very early stages of what could be a years-long process of research and development, the implications of the MIT project, led by PhD student David Harwath and senior research scientist Jim Glass, are substantial. Along with being able to automatically surface images based on corresponding audio clips and vice versa, the research opens a path to creating language-to-language translation without needing to go through the laborious steps of training AI systems on the correlation between two languages' words.
Former Google VP: Machines emotionally intelligent in 2016 ZDNet
Andrew Moore, the Dean of the Carnegie Mellon School of Computer Science and a former Vice President at Google, just told me something exciting. Moore predicts that 2016 will see a rapid proliferation of research on machine emotional understanding in machines. Robots, smart phones, and computers will very quickly start to understand how we're feeling and will be able to respond accordingly. AI might be a hot topic but you'll still need to justify those projects. "There will be immediate positive uses," he explains over the phone.