Hotels


How chatbots are changing the hospitality industry – HiJiffy – Medium

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Over 2.5 billion people have at least one messaging app installed and is estimated that by the end of 2018 a total of 3.6 billion users will be using messaging apps to connect with friends and businesses, being now clear that messaging really is the new social media. Many hotels already offer messaging options to their guests, some giving the ability to text them through their own apps or establishing messaging channels like WhatsApp, Facebook Messenger or even SMS. The real revolution is yet to come and is showing is first signs. When major messaging platforms like Facebook Messenger and Slack introduced bots earlier in 2016, became clear that bots will be an integral part of the future. Some travel brands embraced the new technology almost immediately -- Kayak, Skyscanner, Expedia.com have launched bots of their own -- and is expected that in the following months more travel brands and independent hotels will follow the trend. But how can they benefit? New reservation channel -- Individual properties and chain hotels want to reduce their dependency on OTAs (Online Travel Agencies) and are trying to increase direct, non-commissionable web business. When hotels start to be present where the users are (messaging apps), consumers will start to use this natural way of communication to book their trips. Building loyalty -- Chatbots will increase guest engagement and enhance the overall guest experience, by giving a personalized treatment in all stages of the costumer journey: from the pre-arrival experience to on-property interaction and even in the post-trip. Guest profiling -- A chatbot that interacts with guests at all stages of their journey will gather valuable information, which can then be used in an automated way to provide personalized services during guests' current stay or in future stays. New source of revenue -- Using guest profiling from past stays in the hotel, chabots are able to send relevant offers to consumers: from booking an airport transfer to a massage in the SPA or a dinner reservation. All of this will be directly booked without the intervention of the staff hotel. Free up hotel staff -- From an operational point of view, front-desk staff are freed up to provide services only humans can, leaving everything else to the bot. By offering instant responses and a natural form of communication, chatbots will help hotels elevate the guest experience to a whole new level. It's unlikely that chatbots will entirely replace the need for human conversation, because guests will always want a person to deal with complaints and more special requests. But even in that cases, bots will know when they should transfer the conversation to a human agent. Chatbots will become a huge asset to hotels. NB: This is a viewpoint by Pedro Gonçalves, co-founder at HiJiffy.


How cutting-edge hotels use artificial intelligence for a great guest experience

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In the 21st century, industries that resist integrating new technologies often lose their competitive edge. Businesses across the globe have realized how important it is to include contemporary digital technology to drive constant growth and revenue. The last decade has seen incredible innovations ...


How Hotels Are Using Artificial Intelligence to Provide an Awesome User Experience

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Being in the 21st century, any industry that is unwavering or uncompromising in any way when it comes to amalgamating new technological changes is on its way to slow down the course of development and is setting itself up for defeat in the long run. In order to maintain constant growth and revenue streams, it is imperative for businesses today to include contemporary digital technologies. The last 10 years have seen incredible innovations and breakthroughs in the landscape of digital solutions -- one such compelling technology being Artificial Intelligence (AI). Often misconceived as a replacement for human power, the concept of AI as a technological aid is much larger, wider and pervasive. It has created greater trust, however, for the hospitality industry, it shows the promise of transforming its processes, services and facilities through AI-powered robotics.


How is the Hotel Industry using AI to provide an awesome User Experience? - Maruti Techlabs

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In the 21st century, industries that remain adamant to integrating new technological revolutions are most likely to regress in their course of development. Businesses across the globe have realized how important it is to include contemporary digital technology to drive constant growth and revenue. The last decade has seen incredible innovations and breakthroughs in the landscape of digital solutions. One of such compelling technologies is called Artificial Intelligence (AI). Often misconceived as a replacement for human power, the concept of AI as a technological aid is much larger, wider and pervasive.


Federal Government Information Technology » i360 Gov

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CIO: Artificial intelligence and machine learning are eating up workloads at IT help desks, in cybersecurity, and other IT tasks, stirring significant concern over the long-term impact AI will have on jobs -- even in the IT industry. And the concern isn't unfounded. According to a recent report from Tata Consulting Services, in 12 out of the 13 major industry verticals, IT is the most frequent user of AI, with more than 46 percent of IT organizations at large corporations incorporating AI into their work portfolios. But that doesn't mean IT jobs are about to go the way of telephone switchboard operators. Instead, the day-to-day activities of enterprise technology professionals will evolve alongside AI and new skills may be required.


How AI will impact your IT career

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Artificial intelligence and machine learning are eating up workloads at IT help desks, in cybersecurity, and other IT tasks, stirring significant concern over the long-term impact AI will have on jobs -- even in the IT industry. And the concern isn't unfounded. According to a recent report from Tata Consulting Services, in 12 out of the 13 major industry verticals, IT is the most frequent user of AI, with more than 46 percent of IT organizations at large corporations incorporating AI into their work portfolios. But that doesn't mean IT jobs are about to go the way of telephone switchboard operators. Instead, the day-to-day activities of enterprise technology professionals will evolve alongside AI and new skills may be required.


4 Predictions for the Future of Travel tech in 2018 and Beyond Access AI

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IBM was one of the first to bring voice search assistants into the travel experience with the launch of their Watson-enabled robot concierge, "Connie" in Hilton Hotels in 2016, but leaps in technology will see more and more travel apps and hardware integrating voice and natural language search into their user interfaces in 2018, sparked by the mainstream success of the Amazon Alexa. Consumers will be able to talk to their digital assistant, whether through their smartphone, Alexa or other device to check flight details, search for a hotel or book tickets immediately. The difference in adoption of voice search across different parts of the world is significant. Travelport's recent Digital Traveller research showed that while just 33% of consumers in the UK had used voice Search, 72% in China had. But in the US, the number of smartphone owners using voice assistants has doubled to more 60% in just 2 years.


Artificial Intelligence at InterContinental Hotels Group, A Case of High Satisfaction

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The cultural challenge that we had to meet with our tech organization was the fear that this was job-killing technology. That's the fear we faced the most and what we've had to face in this technology. We didn't want to overly promote this technology, saying that it was going to solve all challenges – it's not a panacea or a silver bullet to any problems that you have. It should be part of your overall business strategy. It was critical to overcome the fears we had internally, so we flipped that on its head to demonstrate how staff would fit into the business strategy and how their jobs would fit into higher-level roles.


Why is Artificial Intelligence so important in hotels?

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Artificial intelligence is about technology that brings solutions to society in general. The term stands for the performance of intelligent behaviours by computers or machines. In essence we can say it is about computers, robots or machines performing tasks that traditionally require cognitive function to carry out. It is associated to automation and big data. So, allow me to start by saying, it is a world of opportunities for our hotel industry!.


Airbnb becoming rural income source from India to Japan

The Japan Times

A women's organization in the western Indian state of Gujarat has tied up with Airbnb, the short-term home rental service, to train rural women to be hosts and list their homes on its site. A year in, the number of women earning from home sharing has doubled, according to the Self Employed Women's Association (SEWA), which has about 2 million members, mostly in villages. "At first, we weren't sure how the women would fare and if people would respond to home stays in these areas," said Reema Nanavaty, a director at SEWA. "But once they began getting guests, the women invested in upgrading their homes and started using Google Translate to communicate with guests. It has become a significant source of income for them," she said. Guests to the colorful homes are treated to home-cooked Gujarati food, and can participate in kite flying and garba dancing with sticks in traditional costume, she said.