In has long lived in labs as a tantalizing possibility, but the growth in computing power, the increasing sophistication of algorithms and AI models and the billions of gigabytes of data spewing daily from connected devices has unleashed a Cambrian explosion in self-directing technologies. "Could you start offering people with Nest better mortgage rates before you start getting into fair lending issues about how you're biasing the sample set?" However, MIT Sloan professor Erik Brynjolfsson, McAfee's co-author on the new book Machine, Platform, Crowd: Harnessing Our Digital Future, acknowledged that it makes it harder for humans and machines to work together if the machine can't explain how it arrived at its reasoning. Scott Blandford, chief digital officer of TIAA, said companies have to worry about AI's black box problem because if "you're making decisions that impact peoples' lives you'd better make sure that everything is 100 percent."
All of this information would be impossible to manage or process without machines capable of learning and making decisions about data on a large scale. So far, humans have only been able to create machines that can grasp information, make decisions and act as the machines are told. Consider the fact that the IRS has been letting consumers file taxes electronically for nearly 30 years. Because tax filing takes much less time and effort than buying a house – for most of us, anyway – I find it unlikely that most borrowers will trust their home purchase to a website any time in the near future.
The pressure is particularly strong with FinTechs like US online lender Rocket Mortgage and UK digital mortgage broker Trussle creating a completely digital experience for prospective home buyers. This was the exact focus of Synechron's blockchain accelerator for mortgage financing and processing where we re-architected business processes and developed an accelerator application to help banks leap-frog the innovation stages needed to embrace this type of technology. Additionally, a public blockchain for real estate title, deeds, planning permissions, mortgage registry and other public records associated with the real estate assets could provide a second powerful application to further enhance these processes. In fact, in Dubai, Synechron recently won a leading position in a hackathon for its Land Registry team's blockchain submission which built an application to automatically generate title deeds on the blockchain.
Like all financial services, they are being rapidly changed by waves of technological innovation sweeping through industry – none more so than artificial intelligence and machine learning. Machine learning is essentially teaching computers to teach themselves – much the same way as humans can - by giving them access to huge amounts of data, rather than having to teach them to do everything ourselves. "There's a movement towards open source technology which is less costly to operate and scales very effectively, so essentially you have a lot more horsepower at your disposal and can operate on much larger datasets. Larger datasets obviously give a more accurate picture of whatever they represent, leaving less margin for error.
All of this information would be impossible to manage or process without machines capable of learning and making decisions about data on a large scale. Consider the fact that the IRS has been letting consumers file taxes electronically for nearly 30 years. Because tax filing takes much less time and effort than buying a house – for most of us, anyway – I find it unlikely that most borrowers will trust their home purchase to a website any time in the near future. He has spent the last 10 years in the financial services industry, holding various positions at industry-leading technology companies, including Ellie Mae and Salesforce.
It's a natural fit for the capabilities of AI because of the large, complex data sets with nuanced relationships, years of historical data, and a unique sales process in need of a facelift. In the pre-purchase education phase, AI bots could be used to help people understand their insurance needs, answer questions about their financial situation, and help customers continue with confidence down the path to purchase. The machine learning is used where it can come to a confident decision based on the data inputs and underwriting rules it receives. There are two main categories of data used for machine learning in life insurance: applicant information and external data sources.
For its Credit Optics Full Spectrum credit score, AI engines look at consumer payment data from wireless, utility and marketplace loan providers, to score consumers who have "thin" or no credit bureau files, including young people and new credit seekers. When the technology seems to make a significant difference in performance, the company will provide credit scores based on machine learning, said Eric Haller, executive vice president of Experian's Global DataLabs. To let clients experiment with machine learning, Experian offers an analytical sandbox with its credit data loaded into it. "In their advertising, TransUnion and Equifax falsely represented that the credit scores they marketed and provided to consumers were the same scores lenders typically use to make credit decisions," the CFPB said in a press release announcing the fines.
"In 2017, machine learning means more efficiency in the mortgage loan cycle," said Ken Bartz, co-founder of Sales Boomerang and Lead Squeeze and CEO of Monster Lead Group. "Machines could now start to effectively predict retention patterns and alert sales or retention departments to those most likely to be at risk. It's the simplicity and efficiency AI can bring that makes it such a powerful and important tool, said Alex Kutsishin, chief marketing officer for Sales Boomerang. "Lead Squeeze uses some machine learning and speech recognition to, almost in real time, analyze a loan officer's phone conversation.
Well, we've built the first artificially intelligent digital mortgage adviser to provide free, unbiased advice so our experts can spend more of their time helping customers. According to the Office of National Statistics (ONS) monthly house pricing index, east is the most affordable place to own a home with an average value of 274,000. The good news is that no matter where you purchase a home, house prices rise or fall together. Using insight from hundreds of advice interviews, we built the world's first artificially intelligent digital mortgage adviser (DMA).
UK tech startup, habito, has launched the world's first artificially intelligent Digital Mortgage Adviser (DMA) allowing millions of consumers to discuss their mortgage needs from any connected device, 24/7, without requiring a human broker. "Finding the right mortgage product in the UK is like finding a needle in a haystack. "Our digital mortgage adviser is a huge step forward in making mortgage advice accessible for consumers in the way they need it most: unbiased, always available and most importantly free." Habito's digital mortgage adviser is a direct response to the FCA's Financial Advice Market Review Report calling for greater, more accessible financial services advice for British consumers.