All the sessions from Transform 2021 are available on-demand now. With the rise of on-demand TV shows and movies, viewers have a dizzying array of entertainment options to explore. Cable provider Comcast has been helping customers navigate this expansive content landscape using AI via its Xfinity voice remote. The remote taps machine learning to help customers decide what to watch and when to watch it, providing users with a tailored at-home video experience, Comcast CTO Matthew Zelesko explained at VentureBeat's virtual Transform 2021 conference. "The content landscape has grown dramatically. And we realized that it was much harder for customers to determine even simple questions, like what to watch and where to watch it," Zelesko said.

Comcast is tapping into artificial intelligence (AI) and machine learning (ML) to gain valuable insights across its networks, and to provide a better customer experience. It has also come up with an internal program to make sense of all of the buckets of data that its ML and AI systems are gathering. Previously, Comcast's Tony Werner and Matt Zelesko spoke to FierceTelecom about how company's virtualization efforts were based on the deployment of its next-gen X1 video platform. Comcast's use of AI and ML were also founded on the back of X1. With X1, Comcast was able to establish complete telemetry and visibility into the platform, establish incremental roll outs and roll back to previous versions if there's a problem.