With the recent advances in social media, the use of NLP techniques in social media data analysis has become an emerging research direction. Business organizations can particularly benefit from such an analysis of social media discourse, providing an external perspective on consumer behavior. Some of the NLP applications such as intent detection, sentiment classification, text summarization can help FinTech organizations to utilize the social media language data to find useful external insights and can be further utilized for downstream NLP tasks. Particularly, a summary which highlights the intents and sentiments of the users can be very useful for these organizations to get an external perspective. This external perspective can help organizations to better manage their products, offers, promotional campaigns, etc. However, certain challenges, such as a lack of labeled domain-specific datasets impede further exploration of these tasks in the FinTech domain. To overcome these challenges, we design an unsupervised phrase-based summary generation from social media data, using 'Action-Object' pairs (intent phrases). We evaluated the proposed method with other key-phrase based summary generation methods in the direction of contextual information of various Reddit discussion threads, available in the different summaries. We introduce certain "Context Metrics" such as the number of Unique words, Action-Object pairs, and Noun chunks to evaluate the contextual information retrieved from the source text in these phrase-based summaries. We demonstrate that our methods significantly outperform the baseline on these metrics, thus providing a qualitative and quantitative measure of their efficacy. Proposed framework has been leveraged as a web utility portal hosted within Amex.

The size of the National Aeronautics and Space Administration (NASA) Science Mission Directorate (SMD) is growing exponentially, allowing researchers to make discoveries. However, making discoveries is challenging and time-consuming due to the size of the data catalogs, and as many concepts and data are indirectly connected. This paper proposes a pipeline to generate knowledge graphs (KGs) representing different NASA SMD domains. These KGs can be used as the basis for dataset search engines, saving researchers time and supporting them in finding new connections. We collected textual data and used several modern natural language processing (NLP) methods to create the nodes and the edges of the KGs. We explore the cross-domain connections, discuss our challenges, and provide future directions to inspire researchers working on similar challenges.

Automatic keyword extraction (AKE) has gained more importance with the increasing amount of digital textual data that modern computing systems process. It has various applications in information retrieval (IR) and natural language processing (NLP), including text summarisation, topic analysis and document indexing. This paper proposes a simple but effective post-processing-based universal approach to improve the performance of any AKE methods, via an enhanced level of semantic-awareness supported by PoS-tagging. To demonstrate the performance of the proposed approach, we considered word types retrieved from a PoS-tagging step and two representative sources of semantic information -- specialised terms defined in one or more context-dependent thesauri, and named entities in Wikipedia. The above three steps can be simply added to the end of any AKE methods as part of a post-processor, which simply re-evaluate all candidate keywords following some context-specific and semantic-aware criteria. For five state-of-the-art (SOTA) AKE methods, our experimental results with 17 selected datasets showed that the proposed approach improved their performances both consistently (up to 100\% in terms of improved cases) and significantly (between 10.2\% and 53.8\%, with an average of 25.8\%, in terms of F1-score and across all five methods), especially when all the three enhancement steps are used. Our results have profound implications considering the ease to apply our proposed approach to any AKE methods and to further extend it.