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How advanced is artificial intelligence right now? - Dan Fiehn

#artificialintelligence

Improving digital touchpoints with policyholders and "giving the client what they want" is essential to stop them "finding somewhere else to go", said James Woollam, managing director at Hayes Parsons Insurance and Risk Management. Speaking as part of a panel entitled How tech should support MGAs and brokers at the Managing General Agents' Association's (MGAA) 2022 conference today (29 June 2022), Woollam explained that improving consumers' experience of interacting with insurance firms was "do or die".

  Industry: Banking & Finance (0.79)