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Improved AI Gives Chatbots a Second Life

#artificialintelligence

In 2016 and 2017, chatbots were seen as one of the most important additions to the digital ecosystem, with some experts predicting that they would transform eCommerce, replace apps and save shopping malls, among myriad other capabilities. But lackluster artificial intelligence (AI) led most companies to put their plans on the backburner. Also see: Can Chatbot Concierges Save The Mall? Less than five years later, though, AI has advanced enough that some eCommerce executives are willing to give it another shot, looking at platforms such as Messenger and WhatsApp as the next step to reaching consumers. "The messaging ecosystem is giant -- lots of channels depending on where you are the world and what market you're in -- and eCommerce is shifting," Matt Ramerman, president of Sinch for Marketing, told PYMNTS in a recent conversation. "Will dot-com stores go away? No chance, but the share of balance moving toward wanting to be able to shop a catalog with a smart … AI system, and being able to shop in messaging, is the future."


Redact; don't react.

#artificialintelligence

Customer experience will drive your bottom line, and AI will help you win that race. In the meanwhile, privacy is becoming the key to keeping those wins. In today's era of digital business customer experience is that sole factor that distinguishes your service from your competitors'. When McKinsey had forecasted that the era of hyper-personalisation is dawning upon us, Gartner had published multiple reports within a span of a year, remarking on the rising value of AI - after all, great, personalised experiences inevitably leverage AI across multiple functions, achieving astonishing results in the process. At the same time, legislations were setting new benchmarks for the cost of privacy breaches. In 2021, Amazon was slammed with a €746m fine for non-compliance with the General Data Protection Regulation (GDPR).


Truth or Fake - How artificial intelligence on Whatsapp can help fight disinformation

#artificialintelligence

The tagline of Spanish fact-checking outlet Maldita puts readers at the centre of the team's journalistic work: the Spanish phrase "Hazte Maldito" (meaning "Be part of Maldita!") invites the public to send in potentially fake news items and ask questions about the virus. Before the pandemic, Maldita received about 200 messages a day on their WhatsApp number, occupying a full-time journalist. After the pandemic started in March 2020 in Europe, their daily messages increased to nearly 2,000. Maldita has launched a WhatsApp chatbot to automate and centralize their interactions with their community. After a user sends in a social media post to the WhatsApp number - either a photo, a video, a link, or a WhatsApp channel that's been sharing questionable content, the bot analyses the content.


How artificial intelligence on Whatsapp can help fight disinformation – Truth or Fake

#artificialintelligence

… a team from the Spanish fact-checking organisation Maldita created a WhatsApp chatbot, which uses artificial intelligence to provide automated …


WhatsApp is working on transcription feature for voice messages but the calls will be sent to Apple

Daily Mail - Science & tech

WhatsApp is working on a feature that will provide written transcriptions of incoming voice messages. WABetaInfo posted screenshots of the alleged Transcribe feature, which includes disclaimers it is optional and users have to give permission for the app to access their phone's speech recognition software. The new feature raises questions about privacy, as calls will be sent to Apple for transcription and to help Apple'improve its speech recognition technology.' WhatsApp says the calls will remain protected by end-to-end encryption because they'won't be directly linked to your identity'. Previously, WhatsApp users had to rely on third-party apps to get transcriptions. The WhatsApp info site WABetaInfo shares images of a new voice message transcription feature coming to the popular messaging app.


National Rail is now sending travel updates through WhatsApp

Daily Mail - Science & tech

National Rail has launched'Alert me by WhatsApp', a tool that provides travellers with real-time updates via the popular Facebook-owned messaging app. The tool, which National Rail claims is'more advanced than a chatbot', lets UK rail passengers access customised travel information for their journeys. These updates include real-time details of departure platform announcements, delays, disruptions and alternative travel routes. Brits can access the service by planning their journey using the National Rail website as normal and clicking'Keep me updated by WhatsApp' icon. Site visitors then have to select the journey that they want to receive updates on – for example, the 15:29 from Maidstone East to London Victoria – and enter their phone number.


Why Every Home Will Be Voice Controlled in 10 Years

#artificialintelligence

I was inspired by a recent twitter conversation to write this article stating what I consider a fairly obvious fact, but clearly not everyone agrees. So let's talk about why I believe voice control will be prevalent in every single home within the next 10 years. To start, let's talk about one of the biggest objections I hear: voice control isn't always the best method of control. Sometimes you have company over, there's a lot of background noise, you're worried about the system hearing you correctly, etc, etc. This argument often suggests switches and keypads and remotes are more natural for some people.


Haptik enables India to Download Vaccination Certificate

#artificialintelligence

The COVID-19 pandemic changed everything around us. As we look back, we cannot imagine the magnitude of changes it has brought to the whole world! While it boosted the pace of the digital revolution, it also took the lives of many innocent people. We applaud the tireless efforts of the healthcare department that has worked round the clock (literally) to ensure the health and safety of its citizens. We cannot compare ourselves with the work done by them, but we take immense pride in helping the nation fight another critical battle -- a battle against rumors, myths, and misinformation.


ICICI Lombard launches first-of-its-kind insurance service on Telegram messenger - Express Computer

#artificialintelligence

Messaging is the new way of communication. Amid the instant messaging trend initiated by platforms like WhatsApp, consumers have got hooked onto diverse platforms. One such tool that has gained traction in the recent past is Telegram. In the recent months, the platform has been gaining consumers in millions with one in every four being an Indian. The Telegram chatbot offers convenient facilities to customers e.g.


How Chatbots Can Improve Access to Education in Emerging Markets

#artificialintelligence

The business use cases for chatbots are nearly endless, but there are also interesting and impactful ways that chatbots can be used for social good around the world. In particular, our favourite technology is a fantastic medium for improving access to much-needed education in emerging international markets. In many emerging markets access to a smartphone is much more common than access to a laptop or desktop computer. And while there are still gaps in ownership between the women and men of some emerging markets, many people will share a smartphone in order to access the apps and information they require. In order to improve access to education and support services, the smartphone will play a crucial role.