As already explored previously in this blog, I experience different reactions to webchat. Some organisations love it, others shun it, as it's not really channel shift. Sometimes the webchat experience is very good and the customer (or prospect) receives their advice in a timely way. On other occasions, it can be a bit like the disjointed one below. You can see how webchat using customer services operators, can fall well short. That's why webchat is becoming superseded by the chatbot.

The system is under development and is designed to provide suggestions to CSAs to make them more productive. A unique aspect of the solution is the use of bandit algorithms to create a tractable human-in-the-loop system that can learn from CSAs in an online fashion. In addition to discussing the ML aspects, we also bring out important insights we gleaned from early feedback from CSAs. These insights motivate our future work and also might be of wider interest to ML practitioners.

AutoLeadStar Director of Business Development Ilana Zur sat down with Ryan Gerardi at DealerRefresh to explore all the ways artificial intelligence (AI) tools can optimize your dealership website for maximum value with minimum effort. Check out the video below to learn the ins and outs of today's practical, user-friendly AI tools to: Intrigued by the possibilities of AI? See if Falcon, the digital toolbox for dealers powered by AI, is right for you! Opportunities are endless for modern dealers looking for online leads.