Google Cloud is tackling the cumbersome problem in healthcare of slow preauthorization of recommended procedures, medications, or devices. On April 13, the company introduced its AI-enabled Claims Acceleration Suite to reduce these administrative burdens and costs for health plans and providers. The prior authorization process causes burnout for physicians, notes Amy Waldron, director of Global Health Plans Strategy and Solutions for Google Cloud. In fact, 88% of physicians call it "very or extremely" burdensome, according to the Medical Group Management Association. The Centers for Medicare & Medicaid says prior authorizations take an average of 10 days.

Anyone eagerly anticipating Goldman Sachs' foray into digital advice will have to wait a while longer. Goldman has decided to delay the launch of its robo advisor until 2021, Chief Operating Officer John Waldron said during a webcast presentation at Bernstein's annual Strategic Decisions Conference. The firm is also slowing its hiring of financial advisors. The postponement comes as new account openings surge at other digital advice providers. However, some firms worry marketing these services in the wrong way may appear out-of-touch amid a health and economic crisis brought on by the coronavirus, analysts say.

Making automation easily understandable to everyone who needs to use it is an essential part of the ... [ ] technology's development - but why has this not been the goal from the beginning? Automation can save the job market, if put into the right hands. Digitally transformative technologies have become widely accepted by business leaders as a means of giving us a productivity boost akin to the industrial revolution. But as AI and automation technologies have been developed by the world's most influential tech leaders, they risk becoming inaccessible to the average end user. Enabling real people to utilize powerful automation tools will require a different approach to the current model of making technology so advanced and convoluted that the average user will never understand its inner workings.