Vlocity, Inc., a cloud software company, announced the launch of automated claims features in their apps. The launch includes end-to-end management of property and casualty (P&C) insurance claims for policyholders, agents and claims handlers, and enables dynamic, digital claims interactions from any device. New features include peril-driven adjudication and an adjuster workbench that enhance a carrier's ability to run their entire business on Salesforce. Carriers can download pre-configured claims processes from Vlocity's Insurance Process Library and leverage a modern, optimized user experience. Carriers, if they prefer, can create a completely new experience from scratch in a code-free environment using Vlocity's intuitive design interface.

Millennials and other digital natives are poised to become the largest segment of insurance buyers in the near future and are sure to challenge the industry's traditional distribution and service channels. Now, with Vlocity, you can deliver the next generation of personalized insurance directly from the cloud. 'Vella' is a virtual insurance agent that policyholders can access through a user-friendly mobile app. Vella can be configured and re-styled to meet the specific branding and functional requirements of a carrier. Built entirely on the Salesforce platform, Vella combines Vlocity's deep industry functionality and microservices architecture with natural language processing and data from the Salesforce IoT to offer the following features: Vella shows the policyholder a graphical overview of where they are insured and where they have gaps, and then guides them through simple questionnaires about their assets and potential liabilities using Omniscript microforms.