UserReplay announced today the addition of a machine learning feature to its existing solution in order to better assist companies with gaining insight into their customers' online experiences and resolve issues in real time. UserReplay machine learning uncovers hard-to-discover revenue opportunities hidden in the powerful data set captured by UserReplay. UserReplay's machine learning algorithm uncovered the issue and the high-fidelity replay showed the retailer how to fix the problem. About UserReplay UserReplay's customer experience analytics solution enables businesses to discover the truth about their customers' digital experience.

UserReplay announced today the addition of a machine learning feature to its existing solution in order to better assist companies with gaining insight into their customers' online experiences and resolve issues in real time. UserReplay machine learning uncovers hard-to-discover revenue opportunities hidden in the powerful data set captured by UserReplay. The biggest benefit of UserReplay machine learning is its systematic and automatic uncovering of pain points that requires no human intervention. Analysts and consultants can now spend their time on more valuable endeavors while still gleaning comprehensive insights from mining customer experience data. For example, a leading national retailer's website was causing customers to see the error message "Sorry, some of the items in your basket just sold out." However, there was no indication of which item was sold out and none of the items when checked individually showed a stock warning.