B2B interaction is the situation where one business makes a commercial transaction with another business. The nature of such transactions is usually one business sourcing inputs from another. Companies take advantage of B2B chatbots to answer general questions, provide customer service support, mine data and nurture leads. In this article, we will explore what B2B chatbots are, how they can streamline B2B relationships, and showcase some use cases at the end. Chatbots are software applications used to conduct online conversations between users and bots, either through speech or text, instead of talking to a live agent. In line with that, a B2B chatbot is no different than a regular or emotional chatbot: Its ultimate goal is for the user to, through a conversation, get the information they are looking for.

Yes, Artificial Intelligence is having its drive now. In our market research, we found that AI is a growing force for any kind of businesses from a wide range variety of industries including healthcare, banking and financial, manufacturing, retail, mining, and e-commerce. In particular, digital marketing and sales divisions are fueling their businesses by engaging customers automatically using virtual assistants and chatbots, etc. According to a research company, digital marketing experts predict that AI will be going to occupy over 80% of businesses by 2020. And they believe that the revolutionizing AI technology can completely change the existing marketing paradigms in the next three to five years.