In a dwindling labour market, it's harder than ever to retain employees as millions quit their jobs over the past year The Great Resignation, reshuffle or reset – call it whatever you will, we can't erase the fact that it's taking a toll on businesses. Some, say employers failed by often treating workers as dispensable, and therefore couldn't tempt them back once lockdowns lifted. Other employees are tired, even burnt out. The stresses of the pandemic mounted heavily on the way we work and shone a light on the importance of a healthy work-life balance. In our latest research, 91% of UK employees admit they waste up to 8 hours a week searching documents for information to do their jobs.

Over 9 out of 10 (93 per cent) UK employees believe that, by 2035, artificial intelligence (AI) technology investment will be the biggest driver of growth for their organisation. New research by Citrix, a software company, has investigated the different ways UK employees believe that AI will revolutionise the workplace by 2035. One of the ways in which UK employees see AI revolutionising the workplace is its impact on employee engagement. Over four out of five respondents (82 per cent) believed that AI would automate low value tasks which would ultimately improve employee engagement, freeing up employees' time so they could do'meaningful' work. Almost three-quarters of employees (72 per cent) also believe that AI will be critical for learning and development by 2035.

The UK government is carrying out research to understand and mature the national labour market for artificial intelligence (AI). In the survey, launched this month by the Department for Digital, Culture, Media and Sport and the Office for Artificial Intelligence, charities and businesses across the country will be approached by polling firm Ipsos MORI until October 2020, and a follow-up round of interviews will take place between November 2020 and January 2021. There is no indication of when the results will be published. The idea is to examine the skills relating to AI and data science that organisations need, as well as their approach to employing and training AI and data science professionals. The issues faced by organisations during such processes will also be examined.

Genesys, the global leader in omni-channel customer experience and contact centre solutions, recently revealed new research into the state of artificial intelligence (AI) in the UK workplace. According to the research, UK employees are optimistic about the impact that AI could have on their jobs. Around two thirds of the respondents said that they value new tools and technology to help them complete their tasks, and 64% claimed these tools make them more productive at work. Although there are clear benefits in bringing AI into the workforce, there are also steps that companies need to take to drive adoption. Today's team members feel that they need additional support and training to help them make the most of their AI environment.